Shot Scope Opiniões 3827

Calum was really helpful he arranged to have a new charger lead which l received today and the watch as charged fully. So lm glad to say Calum solved the problem.👍

Very responsive!

Customer service responded quickly and helped me resolve my issue! Makes me feel confident buying Shot Scope products in the future.

ShopScope is a highly competent company, offering solutions that are well tailored to golf’ needs and providing excellent value for money. I would highly recommend.

I played a course on Sunday and the layout had been changed, so I contacted the support team via email and by Monday afternoon they had already updated the course details, talk about fast customer support! Great job guys.
USA user.

I am in the same boat as many others, I did my pre order during the early Feb slot. I did receive 2 emails saying it would ship in early to mid April, but nothing since. I have contacted customer service 3 times, each time is the same run around - “it should ship mid April, it should ship early next week, it should ship tomorrow.” Well mid April, early next week, and tomorrow have all passed and still no shipping update. During my last email they did mention having some issues with customs, but I don’t think you can have an issue with customs if you have never sent the shipment🤷‍♂️. Completely horrible experience so far, and I am holding a very slim amount of hope that this will ever actually ship at this point.

I had a problem with my golf watch. I have to say shotscope handled my issue brilliantly new watch on the way they even refunded my postage. Warranty was overdue too. Fantastic support

Had a great experience with Shot Scope! Didn’t have my order number and was still able to help and help quickly!

I play a golf course that underwent a renovation. One hole was shortened from a par 4 to a par 3. There were updates occasionally for the course but that hole never changed. I sent Shot Scope customer service an e-mail explaining the issue. They responded right away with some questions about the course in question. I provided them with the information they requested and the next day I received an email stating the update had been done also explaining how to download the new update and course map to my phone and Shot Scope watch. I played today and the correct yardages came up when I got to the tee box. I am very happy with the service I received and recommend Shot Scope highly.

I had a question about data from the LM1, emailed a question and received a very helpful and concise response in less than 1 work day. Excellent customer service

Prompt Customer Service, straight forward, simple explanation

As always a prompt and helpful response to my query

I needed them to update my home course on their database and in turn my device. It took a few calls but they did sort the issue and it’s now on the summer course.

Got in touch and replied very quickly. Excellent service and communications throughout.

Always seems to respond to queries in timely manner, together with explanations behind their replies…avoids need for follow-up questions…well done

I received my LM1 and found an issue I wanted support with. I reached out to Shot Scope and got an immediate response. They asked a few more details and was able to resolve all my concerns very quickly. As someone who delivers customer service training to apprentices, this will be on the list of excellent providers - thank you.

Ordered a new product, delayed, no update, no longer able to log in to website, no receipt to view. Then no response from a representative, only auto-responses to my emails to their hidden service/support department. The lack of service from a company with so much momentum. At least the vendors and influencers are getting them.....this is a bad way to make your new customers happy.
Update: They finally responded to my emails, but only after leaving my review here. It seems like they only care after they look bad, not while they are doing bad.

Pre purchaser of the LM1 in February. Company has only provided a single update on delivery status of units - likely as a result of receiving a massive amount of outreach - and when I followed up with them two weeks ago was told by 'Lee' that I the would receive an update next week (last week) with my shipping details. Week has come and gone, no update. Have come across dozens of YouTubers with essentially zero (<5k) followers reviewing units, meanwhile paying customers are left holding the bag. Will be seeking a refund, which I suspect will be a hassle as well, and going with a VoiceCaddy

I've used the H4,X5 and Laser Pro with no complaints at all. Some small issues were resolved quickly and easily. However, my experience with the LM1 has been a different story. Ordered and paid on the day of release, 11 Feb. Promised delivery was end Mar or early Apr. No updates were given about delivery updates. 2 weeks ago my local pro advised he had 2 units. I contacted Shot Scope to be told deliver was 10-12 weeks from order. I then expressed my wish to cancel the order and be refunded. I was then surprised to learn the unit could be delivered in a day or so. No explanation followed and my refund was processed in 2 days.
Very disappointed with the mixed messages on delivery. I bought one of the units from my local pro and got it the following day.

My last contact noted delivery was 10-12 weeks from order. Within a day or so my local pro advised he had 2 units.

Both good and not so good. Very quick response, however the response doesn't really answer the question. Pre- ordered LM1, told at order and with follow up email that will be shipped early April. As of 4-19, no shipment. Emailed and response gave 3 different possible times for shipment depending on order date (All which would mean it should have been shipped already) and last sentence stated no matter when order it will be shipped within 12 weeks of ordering. I'm sitting at 15 weeks as of this review. I'm not mad just frustrated at Shotscope not being able to deliver as promised. Still excited to get the LM1, if it ever gets here.