Silkysilky Opiniões 

Hele mooie zijden pyama gekocht. Mooi verpakt. Kwam op tijd. Maar wat een troep! Zeer slechte kwaliteit. Pyama van 150 euro is na 20x dragen al kapot aan het gaan. Is nog niet eens gewassen. Knopen die loszitten en zelfs gaten thv de mouwen. De reinste troep.

I bought one pair of pj’s s/m that were perfect. So I bought a nightdress s and a second pair of pj’s m. The nightdress was huge, the second pj’s too small. Absolutely not worth the money. It’s a shame as my first pair of pj’s are perfect- so they can do it if they want.

They take your money then send wrong size. They won’t pay for return postage even though it’s their mistake. Return postage basically same price as purchase. Pointless to return and a big ‘if’ if you get your money back. Stay clear!

It is impossible to return items! I am going to have to make fraud on my credit card.

Left a review on Trustpilot and silkysilky replied promising to rectify problem
but once again no reply to multiple emails
Cannot be trusted as seen by multiple negative reviews.
Looking forward to seeing their excuse this time !!!

Some of the pajama sets are nice quality and others feel cheap. It seems they buy from various manufacturers so quality is inconsistent.
Three stars are taken away because their return process is awful. They make returns as difficult as possible.
You have to email them no less than four times and then go through all sorts of efforts to force you to keep what you already said you don't want.
Then you'll finally- about two weeks after asking- get an email with several warnings about not getting your refund if one detail is missed- literally designed to increase their chances of keeping your money.
I'll never buy from them again and suggest you avoid SilkySilk and buy from a reputable store that has more respect for their customers and doesn't play these types of games with your money and time.

Mijn bestelling is nooit aangekomen . Ze gingen er alles aan doen om dit recht te zetten . Niets van gemerkt, alleen de steeds opnieuw kerende mails dat ze mijn frustratie begrijpen . Ze gingen een vervangpakket opsturen , nooit iets ontvangen .

I chose not to buy from them because when I asked the cost of return shipping they said it is up to me and also refused to provide an address or country that it would need to be shipped to. The last time I tried to ship something to China or even Canada it cost more than $20 and that was before the tariffs. Buyer beware.

Scammers. Not real silk.

Horrible quality and making a return is a nightmare. They will not provide a shipping label even after emailing them twice. Very difficult return policy, so I hope you love what you order!
Cheap material. Straps looked like adjustable bra straps. Will NEVER purchase again from them.

Scam, de giver mig ikke en returlabel og alt de siger på deres hjemmeside er løgn

Wie hier schon vielmals geschrieben versucht dieses Unternehmen Rücksendungen zu verhindern bzw. reagiert auf Rücksendungen gar nicht. Ich kann nur vor dieser Firma warnen. Wer hier noch weiter nach all diesen Warnungen bei Trustpilot bestellt nimmt ein hohes Risiko auf sich die Ware nicht mehr rückerstattet zu bekommen.

Their sizing is wrong, their products are flimsy and they lied about offering refunds. I made a purchase that did not fit. I requested a refund. They did not respond, so I followed up. Then they asked irrelevant questions as a delaying tactic. Finally, they offered me a coupon, not a refund. I told them that would not be sufficient, and they ghosted me. Be EXTREMELY careful before you order anything from them.

Oplichters

Zeer slecht bedrijf! Lang wachten op bestelde product! Maat klopte niet! Poging tot retourneren mislukt ! Je krijgt automatisch een mail dat ze geen retourlabels verstrekken! Het pakketje kan nooit worden geretourneerd! Vervolgens worden je mails genegeerd!

Scammers, nothing in the website is silky and they do not do refund or returns. Just terrible people

SCAM - do not order anything from them. They will collect everyone’s money and disappear in a couple of months. Horrible quality, and as in previous posts on here I got offered discount coupons, anything but give me a refund. I returned goods with tracking number and heard nothing. Radio 4 were talking about this yesterday, you receive very inferior products not like in the photos and then you can’t get a refund and unfortunately they collect your bank details at the same time. Sadly I didn’t pay on a credit card but did pay on Klarna who have told me they won’t pay them the last 2 payments until it is sorted , which it never will be. Stay away !!!

Na meerdere e-mails heb ik het volledige bedrag teruggekregen. Het was echter een moeilijk en langdurig proces dat enkele weken duurde en waarbij ik steeds zelf moest navragen.

Ik had een blouse binnen de geldige termijn geretourneerd en kreeg bevestiging van ontvangst. Toch kwam de terugbetaling pas na herhaald contact. Door deze ervaring zal ik hier niet opnieuw kopen.

They never delivered their order it just shows for months that order has been shipped but nothing happened post that ..they write mail after mail apologising but I am stil awaitng amy refund ..waste of money time a huge disappointment Sofia Rio Sebastian ...all.state the same
Hi Sheel,
UK2222107432

I sincerely apologize for the ongoing frustration and the delay you've experienced regarding your refund. I understand how important this matter is to you, and I appreciate your patience as we work to resolve it.

I want to assure you that your refund application has been approved, and it will be processed within the next 48 hours. I understand that waiting can be frustrating, especially after the challenges you've faced, and I genuinely appreciate your understanding during this time.

If you do not see the refund reflected in your account after this period, please reach out to me directly, and I will escalate the issue to ensure it is resolved promptly. Your satisfaction is our priority, and we want to make sure you feel valued as a customer.

Thank you for your continued patience, and if there’s anything else you need or if you have further questions, please don’t hesitate to let us know. We’re here to help!

--

Thank you for taking your time.
Sofia
SILKSILKY

When I opened the package and saw it, I immediately put it back to the box and told them that I would return it. Immediately they offered all discounts and so on. I did not like this response, so, I returned it Registered Royal Mail and gave them tracking numbers. They said that I should trace it, and this was the last communication. Despite the item was received by them with their own signature, they kept silence. I told them to contact me twice which was completely ignored. So I contacted my credit company who acknowledged that the good was returned, by checking the website of Royal Mail, and they refunded 100 percent of the cost I paid. Although the cost £5.50 postal fee,which I have to bear, was disproportionately expensive, I am glad I sent it back this way. They are fraudrant. Do not go anywhere near them. Credit company told me that they will deduct the amount from Silksilky's a/c and will give them 45 days to appeal. Also if there are many cases like mine, their bank will stop dealings with Silksilky. So, just let your credit company know of your experience, to repel companies of this kind.