Silkysilky Opiniões 

This “Company” appears to be a scam! I should have researched them before spending £95 on a dress.
1. The Company claims to be UK registered. It is not.
2. The Company claims to have a lawful returns policy. It does not.
3. The quality of the “dress” and the packaging were sub standard.
4. The tiny box the garment arrived in was only insured for £36. I paid £95.
5. The returns email is fake.

I hope potential buyers read this & the other reviews before you are tempted to part with your money. Like the other reviewers I have received no reply to my emails requesting refund instructions.

Whilst there was no problem with the item we ordered as a Christmas present we looked to exchange it for a different colour. This took 3 months after returning the item as the package ‘got lost’ in their warehouse. Despite chasing frequently and constantly being thanked for my patience and understanding (!) the threat of contacting my credit card company eventually brought a result. All in all I couldn’t recommend ordering from this company given the experience in trying to obtain a refund or exchange.

DO NOT BUY from this site. The quality is awful and the customer service is appalling. It took them 2 months to refund my order after sending 22 emails chasing them. It was exhausting! 1 star is even too good for them.

Hier niet kopen, want zijn oplichters. Retourneren kan niet bij Silkysilky want de klantenservice reageert niet. Je kan dus fluiten naar je aankoopbedrag.

MADE IN CHINA , CHEAP RUBBISH.

Well, I really wanted to purchase my wife some silk products for a Valentine’s Day gift. I made sure I was way ahead of the game and placed my order at the end of January to ensure I had plenty of time to receive the items. I read some positive and negative reviews from this company. I was getting a gut feeling that I shouldn’t deal with this company, but didn’t listen because the prices were so much better than other vendors. I was excited! Good deals and ordered well before Valentines Day. Anyway, 5 days later, after not receiving any shipping emails and their Canada post tracking (on their website) was showing delivery by Feb 13, I decided to reach out the them. I was then advised an item was out of stock to they were waiting to ship (they 100% should have contacted me) and they asked if I wanted the other items sent. I replied asking them what item was out of stock so I could make an informed decision. I waited and waited and waited for a reply. Stressed out and debating on if I should get my wife another gift; I reluctantly opted to wait. 8 days later, the day before Valentines Day, they replied saying all my items were shipped 3 days after my initial email. I was now hopeful and checked the tracking link they gave me. To my dismay, my items were being shipped from China! I began deep diving into this company and saw a lot of people suspicious that their silk products were not quality silk. My items arrived February 19. The quality seemed OK, but I have limited experience with silk. One item came with a sample piece for a burn test. The burn test appeared to resemble actual silk. My wife was relatively happy with her gifts. I’m on the fence of whether I would give them my business again purely based on the very poor experiences of others and the fact that their items come from China. Anything coming from China is a roll of the dice on quality.

As for the fit of then items, I used their sizing guide and it was quite accurate. The items fit my wife fairly well and looked nice.

For now, I’ll keep this company as “buyer beware” based on the mixed reviews and poor first time order experience with shipping.

Leider war die Ware zu klein.
Widerruf des Kaufvertrags nötig, Rücksendung gestaltete sich schleppend, es liegt kein Rücksendeaufkleber bei, auf die mail mit
der Bitte die Rücksendeadresse mitzuteilen (geht nicht aus dem internetauftritt hervor und muss extra erfragt werden) erhielt ich das Angebot die zu kleine Warte mit einem 15prozentigen Preisnachlass zu behalten. für zukünftige Bestellungen wurden 30 Prozent Ermäßigung eingeräumt. Nach nochmaliger Anfrage wurde die Rücksendeadresse mitgeteilt, Rücksendung auf eigene Kosten erforderlich, Verpflichtung zur Übersendung des Paketbelegs zum Nachweis der Rücksendung. Rückerstattung steht nach zwei Wochen noch aus

I ordered my products on jan 1st. I have requested to cancel since my order hasn't even made it to the US yet. My order is coming from China. I didn't know that when I ordered. But the main problem is they keep giving me the run around. They ask me to please be patient and explain that my shipment is on its way and then quote the 6 to 10 business days. well... it's been 21 days. so now I am going to dispute it with my credit card company which is a hassle.

Worst customer service ever. I ordered a Christmas present for my daughter in 13th December supposedly on 48 hour delivery. It finally arrived late on Christmas Eve. It was too large so I returned it on 31st December. As they refused to pay return postage I sent it with proof of posting, but not tracked. Three weeks later and in spite of numerous email exchanges they will not confirm they have received it and have not refunded. They will do anything rather than let you have your money back!

This is my second order from your company and I'm never ordering from it again. Your reviews and your ratings are less than two. Your sizings are off for America, And your return policies are terrible and difficult. By the time I finally got a return ticket from your company I had already passed a 30 day limit so I was stuck with a $300 order that I could not return. It was thrown in the garbage. I want nothing more to do with your company than to send all this product back please send me an address so that I can ship this out to you on UPS, As an added negative comment, Which will definitely go on a Google review with all the rest of this, No one keeps all of the tags and clips on clothes when they try them on. That is beyond absurd. You can very easily reattach a plastic loop. Your company, to put it mildly, sucks.

Leveranstiden blev längre än väntat men de har extremt bra kundsupport. De svara även under julledigheten. Silkysilky hittade lösningar så att jag skulle bli nöjd kund även om det först inte gick som det var tänkt. Allt kan hända under julrushen, men viktigt hur man hjälper kunden. Jag är nöjd med min upplevelse och kan tryggt handla här igen.

do not buy. inferior quality.

I ordered four products and wanted to return two. I sent four emails asking for an address to return the items. Jay, would not give me the return address. He ignored my request and then said he would give me a coupon. I said I didn't want a coupon, I wanted to return the item. He sent me the following e-mail saying I'd inconvenienced him.
Hi Joanna,
UK222277362 for TG-02S002-Black-M
Sorry to hear that you still want to return it, but considering the troubles for both parties, we would like to offer you a 20% coupon for it and you can use it for your next order.
Please let us know if you accept it
I said no I wanted to return it but he hasn't given me a return address.
Also I've received over 30 emails from them telling me to buy stuff.
Never use this place. They are fraudsters.

Thieves. Refuse to refund my money on a lost item.

I ordered 2 items and only one arrived
They haven't got back to me and charged me for two

Wish I’d read the reviews here! Terrible quality, the hair bonnet I bought is tiny and wouldn’t fit a child. I got a reply when I emailed about a return, twice trying to persuade me to exchange instead of return, obvs don’t want to do this because the quality is horrible. Third email repeating that I want to return the item is being ignored.

I bought two cowl neck tops, both size small. One was a good fit, the other was a totally different shape and size. Returning is at buyers expense to United States, even though this is a Chinese manufacturer.. From Australia cheapest post is $38.65. For a top bought for $88 its not worth it. Lesson learned, read reviews first from a company not associated with Amazon.

zur Nachverfolgung Bestellung 3A 5V 90 63 26 913
1.Guten Tag, ich habe bestellt am 03.10.24 und bezahlt am 13.10.24 kam eine Benachrichtigung geht on Tour geliefert wurde am 21.10.24...also Prozess 3 Wochen...geht ja noch!
2. Die Qualität ist nicht schlecht die Grössen stimmen überhaupt nicht mindestens 1 oder 2 Grössen grösser auswählen ....habe sonst nie Probleme! Das bemängeln auch viele andere Kunden!
Kein Retour Zettel oder Adresse!!!Gar nichtt !!! Ich möchte umtauschen!!!!!!
3. jetzt bin ich gespannt ob ich ein Feedback bekomme vom Kundendienst...auch diesbezüglich hier nur schlechte Erfahrungen...
4. Lieber Kundendienst! Das könnt Ih jetzt besser machen... Ich wünsche eine Info!!!...Wohin kann die Umtauschwahre geschickt werden!!!!!?????
Ich werde hier ein weiteres Feedback geben und hoffe SILKSILY ist keine Pleite!!!!

Karin Bechmann

Duurde even voordat ik het pakketje had; spullen bleken ook een maat te klein. (Zijde rekt niet, dus sowieso mijn tip: bestel al meteen een maatje groter) Maar retourneren ging fijn en persoonlijk via mailcontact, en de grotere maat heb ik in goede orde ontvangen. Kwam met mooie geschenkverpakking. We zijn er blij mee.

To sell 100% polyester pyjama’s for $200 and call it 100% silk is a fraud! I treated myself to a pair of pyjamas, hoping to get a superior product and feel comfortable. An awful, cold feeling from the polyester (which I would never come close to) on the skin. The material is slippery too. A through out, $$ wasted!!