If you decide to try something out based on their 30 Day Money Back Guarantee, be warned, their terms state that claims must be submitted within 30 days from the original date of purchase, not fro... Ver mais
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Leia as opiniões dos outros
I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm disappointed with the size, shape and fishy taste of... Ver mais
A empresa respondeu
Had an issue with the delivery by Evri, who must have lost the parcel. Charlie at Simply Supplements was just superb in sorting out the issue and fast tacking a replacement order. Her communication wa... Ver mais
I had afew problems with my order and called Simply. I spoke to a lady called Charlie she was polite, concise, took ownership of my query and kept me updated until I received my shipment. Having... Ver mais
Informações sobre a empresa
Sobre Simply Supplements
Escrito pela empresa
Simply Supplements is one of the largest vitamin and supplements suppliers in the UK.
Today we offer over 300 different products including glucosamine, fish oils and CBD, direct to your doorstep with a Price Match guarantee to make sure you never pay more.
Informações de contacto
Simply Supplements, PO Box 1330, PE2 2PW, Peterborough, Reino Unido
- 0800 988 0292
- customercare@simplysupplements.co.uk
- simplysupplements.co.uk
4,0
Bom
55 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Old Fashioned Excellent Customer Service
I found simply supplements when searching the internet for L-Lysine supplement for my cats 3 years ago. Turned out to be much cheaper than the few other alternatives, and even cheaper with their subscribe and save option. Have been using them ever since. At one point I needed to pause for a month, due to accumulating surplus, and was initially annoyed that this wasn't something that could be achieved on their website, as it seemed a bit dated to not offer the control there. I called their phone number, expecting to have to wait a long time, and to then struggle to get what I wanted. However, the call was answered almost immediately, and they were really friendly, helpful, and efficient. I'd forgotten how good customer service could be. Have had to call again a couple more times for the same reason - including once on a Saturday morning - and always get through immediately to someone friendly and helpful. It's amazing how much difference this makes, in a modern world where the opposite seems to be the norm.
Many thanks - keep doing what you're doing!
1 de maio de 2025
Opinião espontânea
EU customs charges?
I asked if there are customs charges if ordering from their Europe website for delivery yo an EU country and they can't tell me. This doesn't make sense, surely they know if they are paying duties when they transfer stock to their EU warehouse or if the customer pays. All other websites clearly state if there are duties to be paid by customer or not.
24 de abril de 2025
Opinião espontânea
Resposta da Simply Supplements
Good morning,
Thank you for taking the time to leave your review.
I’m sorry to hear that you’ve not been able to get the information you need.
Our terms and conditions for Import Duty and VAT are as follows:
‘The prices payable for goods as set out on the website are inclusive of VAT and shipping/handling costs for UK buyers.
EU deliveries are charged in GBP and dispatched from our EU-based warehouse. Prices may vary. Prices are quoted net of import VAT, customs duty and other levies or taxes. As an importer of the goods into these member states, you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you.
International orders may be similarly subject to import taxes, customs duties and other levies. Prices quoted exclude these fees, and it is the buyer's responsibility to settle these as necessary. Ordering from Simply Supplements signals your acceptance of these terms.’
This information and more is available on our website, ‘terms and conditions’, under ‘General’ and ‘Import Duty and VAT’.
I hope you are able to find this information useful.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Suzie Hopkins.
Experience hard to swallow
The supply recently provided is inferior to previous years in two ways 1. The tablets are larger making them challenging to swallow 2. The tablet does not have a smooth surface which causes them to stick on the tongue and throat. Combined these defects make them IMPOSSIBLE for me to swallow. I have tried halving them, but the broken edges scrape and stick just the same This is unacceptable. I have been trying and trying to swallow them since June last year. I gave up taking them for about 3 months sick and tired of gaging, until I resorted to crushing them and taking with a spoon of yoghurt. I don't want any more of these and am closing my repeat order.
1 de abril de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear of this. Unfortunately, you have not provided any details to enable us to access your account to see which product you have purchased, and if you have been in touch with us directly in the 10 months since you received them to allow us to assist you with this.
I kindly ask you to contact us at your convenience at either customercare@simplysupplements.co.uk or by freephone on 0800 988 0292. Our lines are open from Monday to Saturday between 8am and 6pm.
Once again, I am very sorry for any disappointment caused.
Kind regards,
Suzie Hopkins
Remboursement
Très bien la livraison a était annulée. j attend maintenant mon remboursement pour a peu près 18 euros car ma banque ma débité de 18 euros , vous ne m avez pas informé sur ma carte visa . ( Vraiment une histoire de fou qui m arrive ) aucun de vos messages dans ma boite mail , je ne peu donc pas répondre heureusement qu il y a Trustpilot pour ce plaindre
23 de abril de 2025
Opinião espontânea
Resposta da Simply Supplements
Bonjour,
J'ai vérifié la situation et je constate que notre service client a répondu à tous vos e-mails. Je vous prie donc de bien vouloir vérifier vos articles en inox, au cas où ils auraient été livrés par erreur.
Le remboursement a été effectué et peut prendre 5 à 7 jours ouvrés pour être réaffecté au mode de paiement initial.
Pour toute question, n'hésitez pas à nous contacter à l'adresse info@simplysupplements.fr.
Cordialement,
Simply Supplements
They are incredibly difficult to…
They are incredibly difficult to swallow now. There was no warning of mentioned about the changes on the size anywhere so I just found out when I opened it since I haven't purchased for a while. It's disappointing for me because I thing the original size and formula was high quality and worked better.
18 de abril de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear of this matter. Unfortunately, you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this.
We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I apologise for any disappointment caused.
Kind Regards,
Suzie Hopkins
shape changed - huge tablet
Disappointed - since my previous order the shape of these huge tablets has now changed to an even bigger & more square shaped edge, I am unable to swallow, get stuck in throat - unfortunately heading for the bin, I will not order again
4 de abril de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to hear of this matter. Unfortunately, you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this.
We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I apologise for any disappointment caused.
Kind Regards,
Suzie Hopkins
I am usually very pleased with Simply…
I am usually very pleased with Simply Supplements, but their current courier is a disgrace. My parcel finally arrived, but was delivered very late. The first pale excuse for non-delivery was that the courier had been unable to locate my property. What a joke! We have had parcel delivered from the Simply Supplements for 7 years and that did not happen. Simply Supplements need to change their courier company. The parcel was eventually delivered today, but there was another twist in the saga. I was waiting in my flat for the delivery and, after a while, as nobody had come to the door, I looked at my email and it said delivered. I could not believe it. So I went downstairs and the parcel was left unattended in the entrance hall, anyone could have nicked it. The driver could not be bothered to ring the bell and give it to me in person. So, what the point to give us a time for delivery, make us stay at home to wait for it, and never bother to ring our door bell! Huge lack of professionalism from that courier company. I am still waiting for a gesture of good will from Simply Supplements to compensate me for the inconvenience as I needed the products urgently. Still, I hope it won't happen again, and trust they will now change courier and use Royal Mail again. All in all, I am satisfied with Simply Supplements.
13 de abril de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear of this matter.
We do rely on our nominated couriers to deliver our parcels in a safe and time manner and I am sorry this did not happen on this occasion. Please be assured we have logged your comments internally as feedback for future consideration.
Unfortunately, you have not provided any details to allow us to access your account and logged a delivery complaint with Evri, therefore, if you do require any further assistance from us please do not hesitate to contact us directly at customercare@simplysupplements.co.uk
Kind regards,
Suzie Hopkins
Tried snapping em in half but that was…
Tried snapping em in half but that was worse, got suck in my throat!!!
30 de março de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to hear of this matter. Unfortunately, you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this.
We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I apologise for any disappointment caused.
Kind Regards,
Suzie Hopkins
Good
Seems to be working now after a slow start my other half is happy .
30 de março de 2025
Opinião espontânea
These stink!
No problems with the purchase, but these tablets taste awful and smell worse. If you buy them, don't put them in a daily dosset box with other tablets, because they contaminate everything. Even the cupboard where the bottle is kept stinks. The only supplement I've ever thrown away up to now was green-lipped mussel extract. These might go the same way, and my brain will have to rot.
18 de março de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear of this matter. Unfortunately, you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this.
We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I apologise for any disappointment caused.
Kind Regards,
Suzie Hopkins
Straight in the bin ..
Straight in the bin ... I gave it a try because it was described as having an apple flavour. The only thing that came close to an apple was the colour ... it tastes like boiled cabbage that's been left in the sun and then run over by a bus.
1 de março de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear that you did not like the taste of the product you purchased.
Flavour is a matter of personal opinion and we do always appreciate customer feedback on our products, both positive and negative, so please be assured that your comments will be passed on to the relevant department so that this can be taken into consideration in the future.
If you would like to discuss any alternatives, then do not hesitate to contact us directly at customercare@simplysupplements.co.uk or by phone on 0800 988 0292. Our lines are open from 8am to 6pm Monday – Saturday.
I apologise for any disappointment caused.
Kind Regards,
Suzie Hopkins
Best supplements would definitely…
Best supplements would definitely recommend them too others
28 de fevereiro de 2025
Opinião espontânea
No logro encontrar la página web…
No logro encontrar la página web oficial de cetfilo suplementos? Sin página web hay dudas....
28 de fevereiro de 2025
Opinião espontânea
Resposta da Simply Supplements
Buenas tardes,
Le pido disculpas, el nombre de la empresa que ha mencionado no es el nuestro, por lo que creo que ha dejado una reseña en la página equivocada.
Si podemos ayudarle en algo más, no dude en ponerse en contacto con nosotros.
Saludos cordiales,
Simply Supplements
YOUTHFUL AND BENEFICIAL TOTALLY!
I have been taking Selenium 220mcg with Multivitamins & Iron for at least three years, and along with Omega 3 I believe the following has had a youthful effect upon oneself. I am 54 years old and literally have no grey hair, nor am I receding at all. I have always relied on Simply Supplements, and their efficient and always on time delivery... Top Marks from me every-time!
23 de fevereiro de 2025
Opinião espontânea
Incorrect order number
Incorrect order number, no confirmation email, no tracking email. Told it would take another 24 hours for tracking email to be sent... order delivered 20 minutes later so rather redundant!. So, I'm left with no paperwork except delivery note... online order details Incorrect. Customer many, many years and used to be consistently 5☆. Now customer service is rubbish. Only gave 2 stars because product is still good,
Read your reply. Still waiting to hear from customer services on this matter... have contacted twice... so I see little point in contacting again!
17 de fevereiro de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear of this matter. Unfortunately, you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this. We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
Thank you for edited review, I am unfortunately unable to distinguish your account, as TrustPilot only allows us to see your name, after contacting our Customer Services Team, they have matched your name, and can see you spoke to an advisor this morning, who has requested information to be sent to you by email, please rest assured this will be sent to you within the next 48 working hours, if you have also contacted us by email, please be aware that email responses can take up to 48 working hours.
If the above information is incorrect as I have only matched your information by name, please contact us again via our freephone number 0800 988 0292, or by our Online Chat service, as via these channels you will be able to speak to our advisors right away.
Once again, I apologise for any inconvenience caused. Thank you for your patience and if you do require any further assistance, please do not hesitate to contact us.
Kind Regards,
Suzie Hopkins
Order cancelled by phone todqy
Order cancelled by phone todqy, now advised an route Do not require
10 de fevereiro de 2025
Opinião espontânea
Resposta da Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to hear of this matter. Unfortunately, you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this. We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I am sorry for any disappointment caused and we look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
Probably my error
Probably my error. I placed an order for Vitamin C 500mg thinking it would be like all my previous orders. In a GELATIN CAPSULE form. Opened the first of my seven bottle order to find that it was in a LARGE TABLET form which would be impossible for me to swallow. So I cut the first pill in half, thinking I'd try it. Had to spit it out as it began dissolving immediately and tasted NASTY! Can I exchange these and get my regular capsules?
12 de dezembro de 2024
Opinião espontânea
Resposta da Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear of this. We do sell 500mg Vitamin C in both capsules and tablets so it is possible that a different item has been purchased to your previous order.
Unfortunately you have not provided any details to help identify your account so I kindly ask you to contact us directly at your convenience. You can contact us at customercare@simplysupplements or by phone on 0800 988 0292.
Kind regards,
Suzie Hopkins
I have used Simply Supplements for some…
I have used Simply Supplements for some time and I have always found them very reliable.
10 de janeiro de 2025
Opinião espontânea
Excellent Company
Excellent Company. Had a delivery today 11am opened it up and 1 item missing immediately telephone Company. Answered on first ring!!! Spoke to Shannon, a very pleasant, professional young lady. Straight away ordered missing to be sent today. If all Companies were like this the UK would be in a better place. Thank you very much.
8 de janeiro de 2025
Opinião espontânea
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