I can’t praise Elizabeth Wright enough … she listened to our requirements and spent considerable time creating our trip in exactly the way we wanted … in addition she made sure the pricing was as comp... Ver mais
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I spoke to Rebecca after a cruise I had booked for next June with Emerald Cruises through Six Star months ago was cancelled. We looked at alternatives and with Rebecca’s vast knowledge of River Cru... Ver mais
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I have booked cruises several times with this company. Elizabeth is the agent that has dealt with them all. She has always been extremely helpful not just with the booking but tips and relevant advic... Ver mais
A empresa respondeu
This was my first time using Six Star Cruises and the whole experience was absolutely brilliant. My Concierge Grant went way beyond what could be expected. Not only was he available on a Sunday, he... Ver mais
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4,9
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 14 horas
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Never again
It’s taken several days mulling over whether I would write this review.
So.
Between 6 Star and Azamara I feel I have been fleeced
As usual I skimmed the review of both Companies and in both cases I should have heeded some of the ‘warning’ signs!
Did receive information and documentation from 6 Star, usually a day after Azamara. But several questions asked about the trip and my concerns were never answered in the confident manner I would expect of an experienced travel agency.
6 Star sold the Azamara Cruise as a 4 / 5 star experience, I booked just before Christmas ‘25. But in reality was no more than a 2 star and nothing special. In addition it cost circa twice as much as I normally budget ( see my review on trip advisor of the cruise ).
My expectation and impression were sadly not what I received.
Credit given for the standard and location of the hotel booked.
I can only assume my standards are much higher than others.
In conclusion, as per the title ‘ Never again ‘
FOLLOWING RESPONSE
Very prompt response.
Not sure I’m a ‘ Valued Customer ‘; this is the 1st time I’ve used 6 Star services.
Who are worldtravelholdings ?
Given the information I’ve imparted 6 Star could contact me and I’m surprised I was not ask to complete a survey on my return ( this has happened with every agency I’ve used in the past )
As you imply you are a conduit for Azamara, maybe you can answer all the questions from my TripAdvisor review - “ I could not fathom what I was paying extra for!! “ ( or what did I miss that was 4 / 5 star value?), etc.
Azamara has not responded to either direct or in direct contact.
1 de janeiro de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to share your feedback.
We are very sorry to read that your experience did not meet your expectations and that you feel disappointed with both the service received and the cruise itself.
We always aim to provide clear, timely communication and knowledgeable support throughout the booking process. It is therefore concerning to hear that you felt your questions were not answered with the level of confidence and detail you would expect. This is not the standard of service we strive to deliver, and your comments will be reviewed internally to help us improve.
We are also disappointed to learn that the Azamara cruise experience did not reflect the 4–5 star expectations presented at the time of booking. We work closely with our cruise partners and rely on their consistency in delivering the quality of experience our customers expect.
Your feedback is extremely valuable and will be shared with Azamara as part of our ongoing review process.
We do appreciate your positive comments regarding the hotel, and we are pleased that this element of your trip met your expectations.
We understand how important holidays are, both financially and personally, and we regret that this experience has left you feeling let down.
We would very much welcome the opportunity to investigate your concerns further and discuss this with you directly. Please do contact our Customer Relations team at:
customer.relations@worldtravelholdings.co.uk
Thank you again for your feedback.
Kind regards,
Customer Relations
Thank you for taking the time to update your review and for your further comments.
To clarify, World Travel Holdings is a global travel organisation and parent company, of which Cruise118, Six Star Cruises, and River Voyages are part. Our Customer Relations team supports all three brands and assists guests with any post-travel queries or concerns.
We are sorry to hear that your experience did not meet expectations and that you feel unclear about the value of your booking. We would genuinely welcome the opportunity to review this in more detail and ensure your concerns are fully addressed.
We would also like to explain that customer complaints and detailed feedback are handled directly with guests rather than via our review platform, as this allows us to fully investigate and respond to each case thoroughly and privately. We would not ask for guest details which would be required to locate your booking via this channel.
As such, we kindly ask that you email us directly with your booking reference along with full details of the issues you experienced onboard. This will enable us to complete a comprehensive review and liaise with Azamara where required.
You can contact us at customer.relations@worldtravelholdings.co.uk and a member of our team will take ownership of your case.
Kind Regards
Customer Relations
Just booked our holiday with Rebecca
Just booked our holiday with Rebecca , she gave us excellent service and a great deal
Will definitely book with her in future
29 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Guest
Thank you for your review,
We are happy to hear that Rebecca provided you with excellent service and secured you a great deal for your holiday. She’ll be thrilled to know she made such a positive impression.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Great customer service from Rebecca R
Great customer service from Rebecca R. She has been very helpful in every step and always keen to help - answered all my questions with a lot of patience. The quotes given from her were the best deal I could get after comparison, and were the most tailored made and detailed too.
28 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5-star review!
We are delighted to hear about your experience with Rebecca. She will be thrilled to know that her support, attention to detail, and dedication made such a positive impression. Providing tailored quotes and guiding our customers every step of the way is exactly what we strive for, so it’s fantastic to see this reflected in your feedback.
We really appreciate you taking the time to share your experience, and we hope you have an amazing trip when the time comes!
Kind regards,
Customer Relations
Rebecca dealt with my enquiry…
Rebecca dealt with my enquiry professionally and whilst unable to match the price I had been quoted, did not give up trying. She came back with a revised price which whilst better than originally quoted was still above the competition.
Well done
27 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Guest
Thank you for your review,
We are pleased to hear that Rebecca handled your enquiry in a professional manner and remained committed to assisting you throughout. While we regret that we were unable to fully match the alternative price, it is encouraging to know that her efforts to secure a more competitive option were appreciated.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Always excellent service
Have booked a number of cruises through Sixstarcruises. Always a great experience! Erin is very knowledgable and has always provided excellent service when responding to any queries I may have had. Highly recommended.
27 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you so much for your continued support and for taking the time to share such a fantastic review.
We are absolutely delighted to hear that you have consistently had great experiences booking with Six Star Cruises and that Erin has provided you with knowledgeable and attentive service. We will be sure to pass on your kind words to her .
We truly appreciate your recommendation and look forward to helping you plan many more memorable cruises in the future.
Kind Regards,
Customer Relations
We booked a 20 day cruise which Six…
We booked a 20 day cruise which Six Stars were cheaper than any other quote. We get sent offers which are competively priced and Im sure we will book with Six stars in the future
11 de março de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Jeffrey
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Repeat customer
Just booked our third cruise through Six Stars. Rebecca has been so helpful to us. Our experience so far has shown us just how thorough she has been on all the arrangements, including the hotels and transfers before and after each cruise, and any last minute changes while en route. Happy to have her look after us once more.
25 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback.
We are delighted to hear that you have chosen to book your third cruise with Six Star Cruises and that Rebecca has once again provided such a high level of service. It is fantastic to know that her thorough approach, from arranging hotels and transfers to assisting with any last-minute changes, has helped make your experience smooth and enjoyable.
We will be sure to pass on your kind comments to Rebecca.
We greatly appreciate your trust in us and look forward to assisting you with many more memorable journeys.
Kind Regards
Customer Relations
Rebecca was very helpful and efficient…
Rebecca was very helpful and efficient in getting us the best deal for our trip in 2028
20 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
This is to be a special holiday to…
This is to be a special holiday to celebrate my daughters 50th birthday so I wanted it to go smoothly. I rang a few cruise providers and Rebecca really put me at ease with her knowledge, understanding and helpful advice. I rang twice with queries and each time she didn’t rush the answers and explained everything thoroughly. We don’t travel for a few months so fingers crossed everything goes according to plan! But I do feel confident it will. I will review again on my return!
21 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Mr Craig,
Thank you very much for taking the time to leave a review.
We are delighted to hear that you had such a positive experience when booking your cruise with Rebecca. It is wonderful to know that her knowledge, understanding, and helpful advice put you at ease.
We will ensure your kind comments are shared with Rebecca and her manager.
We truly appreciate your support and hope you have a fantastic time on your upcoming cruise. If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards
Customer Relations
Very helpful call and confirmation from…
Very helpful call and confirmation from Rebecca Rimmer I received full details of the cruise and helpful suggestions
21 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear David
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca always help with any question
Rebecca must be one of the most consistent and 1st class assets of this company.
She always answers any questions we have very quickly no matter what we ask.
18 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear how highly you value Rebecca’s support. Her consistency, responsiveness, and commitment to answering every question thoroughly are exactly what we strive for, and it’s wonderful to know she continues to make such a positive difference to your experience.
We will be sure to pass on your kind words,
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
This will be our 5th cruise with RSSC
This will be our 5th cruise with RSSC. It is the first time that we have booked with 6Star Cruises. It was an excellent decision. Ms Mallon was our contact and in every way she was exceptional. I have no hesitation in recommending the Company and fully intend to use their services in future.
10 de março de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you very much for taking the time to leave us such a fantastic 5-star review.
We are delighted to hear that choosing Six Star Cruises for your booking with RSSC was an excellent decision. Your kind words about Ms Mallon are truly appreciated, she will be thrilled to know her exceptional service made such a positive impression.
Thank you for your recommendation and for placing your trust in us. We very much look forward to assisting you with your future cruise plans.
Kind Regards
Customer Relations
Review
I have now dealt with your representative Erin on several occasions and found her to be extremely polite & professional & efficient.
18 de abril de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear such positive feedback and especially pleased to know that Erin has consistently provided you with polite, professional, and efficient service. We will be sure to pass on your kind comments to her.
Thank you again for choosing Six Star Cruises. We look forward to assisting you again in the future.
Kind regards,
Customer Relations
I have booked a lot of cruises with…
I have booked a lot of cruises with lots of different companies but in the last few years have been so pleased with six star I will not go anywhere else and Elizabeth Wright is amazing she is the best agent I have dealt with well done Elizabeth thank you for your service
Mary
13 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear how pleased you are with your experiences booking with Six Star Cruises, and it is especially lovely to read your kind comments about Elizabeth Wright. We will be sure to pass on your praise to her, she will be thrilled to know her service made such a positive impression.
Thank you again for your continued loyalty. We truly appreciate your support and look forward to assisting with many more cruises in the future.
Kind regards
Customer Relations.
Rebecca Rimmer found us our ideal…
Rebecca Rimmer found us our ideal cruise Sge packaged it with care and thoughtfulness.
Would definitely recommend Six Star Cruises. Rebecca helped us with every detail.
Can't wait to sail.
Thankyou
J & T Holt.
13 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Mr and Mrs Holt
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently and for the recommendation.
We will be happy to share this with Rebecca and her manager.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Elizabeth has been consistently helpful…
Elizabeth has been consistently helpful and knowledgeable. She has been extremely patient guiding me through all the irritating form-filling that is the bane of modern life and she has done so with good-natured grace.
11 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you very much for taking the time to leave such a thoughtful and generous review.
We are delighted to hear that Elizabeth has been consistently helpful, knowledgeable, and patient, particularly when guiding you through the more time‑consuming aspects of the booking process. Her good‑natured approach and attention to detail are qualities we greatly value, and your kind words will certainly be shared with her as well‑deserved recognition.
Thank you for choosing Six Star Cruises. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Customer Relations
Preferences Met.
Lisa, the booking agent quickly established our requirements and tailored the cruise offering to satisfy same.
Good experience in dealing with Six Star!
9 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you for sharing your feedback.
We are delighted to hear that Lisa was able to quickly understand your requirements and tailor a cruise option that met your preferences. Providing a personalised and efficient service is something we truly value, and it is great to know you had such a positive experience with Six Star Cruises.
Thank you for choosing Six Star Cruises. We look forward to assisting you again in the future.
Kind regards,
Customer Relations
Lisa Paterson at Six Star Cruises is a superstar excellent travel concierge…
Lisa Paterson at Six Star Cruises has once again been an absolute legend in securing us a fantastic cruise and stay. Her attention to detail is outstanding with her exceptional customer service and care. Can wholeheartedly recommend her as highly qualified to meet and exceed expectations. Thanks Lisa 👏👏
8 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Valued Guest,
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that Lisa once again provided outstanding service and secured a fantastic cruise and stay for you. Her attention to detail, care, and commitment to delivering an exceptional experience are qualities we are very proud of, and your kind words will certainly be shared with her.
Thank you for your continued trust and recommendation, which is very much appreciated.
Kind regards,
Customer Relations
Erin provided us with excellent service…
Erin provided us with excellent service throughout the booking process and we had an excellent cruise on Azamara Quest.
It would be our intention to book future cruises with Six Star if possible.
16 de abril de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Alasdair
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
First experience with sixstarcruises…
First experience with sixstarcruises and I would certainly use them again. Elizabeth was excellent, talked through our options, nothing was too much bother and explained everything thoroughly. She made sure our flights were at the best possible time and also talked through cabin options. This extra attention to detail is why we booked our cruise with sixstarcruises.
5 de maio de 2026
Opinião espontânea
Resposta da Sixstarcruises
Dear Amaya
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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