SIXT ride Opiniões 

200
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been using Sixt rides for seven years whenever I travel in Europe. The pool of drivers they use are always professional and the cars are always clean. I mostly use the service for pick-up from... Ver mais

Classificada 5 em 5 estrelas

SixtRide funkoniert super einfach beim Buchen. die Fahrer sind imme zuverlässig und pünktlich. Man wird immer korrekt über den Fahrer und das Fahrzeug informiert und ab 30 min vor Abholung kann man... Ver mais

Classificada 5 em 5 estrelas

Unsere Abholung am JFK hat gut geklappt, obwohl die Fahrer aktuell wegen der Bauarbeiten nicht ins Terminal kommen können. Wir haben praktisch schon kurz nach der Landung eine WhatsApp erhalten und u... Ver mais

Classificada 5 em 5 estrelas

Alles bestens, Fahrer kam auf die Minute pünktlich und hat eine schnelle, staufreie Strecke durch Berlin zum ICC gefunden. Unglaublich😉! Fahrer war darüber hinaus sehr freundlich, angenehm zurückhalt... Ver mais

Informações sobre a empresa

  1. Serviço de limusines
  2. também em
  3. Minibus
  4. Serviço de transporte
  5. Serviço de transporte com acompanhante
  6. Táxi
  7. Traslado do aeroporto

Escrito pela empresa

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 700 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

200 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 64% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,2

Todas as opiniões

(200)

197 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very disappointing service

Very disappointing service. I just tried the sixt ride because of the free 25 vouchers from my AMEX platinum card. However, the taxi service was not applicable for the voucher. Customer service also claimed that it was described in the activation email that taxi service is not included in the voucher. Shouldn’t it be at least specified in the App at least? It’s very confusing for me and customer service refused to apply the voucher manually for both my rides.

The ride service is also VERY disappointing. Waiting time takes too long is one thing. More importantly before my ride from airport to home, a taxi driver took my order, app said he should take 7 minutes on the way. I checked on the app 10 minutes later, the driver didn’t move at all and I had to cancel my order. I wasted about 40 minutes rechoosing drivers here and there because the drivers didn’t move at all. I guess they just took their orders as their guaranteed income, but more willingly took other people to get more income. With the time wasted, I should be way earlier home and wouldn’t have to wait in rain for the never-showing drivers.

Service not recommended at all.

15 de fevereiro de 2026
Opinião espontânea
logótipo da SIXT ride

Resposta da SIXT ride

Dear Customer,
Thank you for sharing your feedback. We regret to hear about the wait time and the difficulty you experienced with driver availability, and we appreciate you bringing this to our attention.
The Amex Platinum credit is limited to our pre-booked transfer and chauffeur services, as taxi rides are provided by independent third-party operators whose service levels we do not influence. By applying the benefit to our professional transfer and chauffeur services, we can ensure a consistent experience that aligns with the expectations of AMEX Platinum cardholders.
We hope you will give our professional transfer and chauffeur service the opportunity to welcome you on a future ride.

Classificada 5 em 5 estrelas

I used SIXT ride twice

I used SIXT ride twice, both at Gatwick Airport and Antalya Airport, and was very proffessional. The driver was particularly knowledgeable about the city, and I arrived at my hotel directly and without any problems. Also, my friend was staying at a different hotel, and without charging an extra fee, the driver was very kind and dropped my friend off first, then me.

15 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Sixt Ride Service is excellent at the…

Sixt Ride Service is excellent at the core of drivers and cars. But if you need assistance it’s far from good. It might even happen that call center agents call you at 4am to discuss the upcoming trip. This is hardly acceptable.

14 de janeiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Cairo Airport

I used the airport transfer service to and from Cairo Airport. Upon arrival, the driver did not show up in the arrivals hall as agreed. Only after several phone calls did he appear at the airport with a considerable delay and was eventually found outside. The return trip from the hotel went smoothly.

13 de fevereiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Punctual and friendly

Punctual, very friendly and clean vehicle. Safe driving with knowledge of the area. Easy to book and follow the arrival.

11 de fevereiro de 2026
Opinião espontânea
logótipo da SIXT ride

Resposta da SIXT ride

Thank you for sharing your experience with us. We are looking forward to driving you to your next destination soon.

Classificada 5 em 5 estrelas

Perfekt

3 x bestellt, 3 x pünktlich erschienen, daher immer wieder gerne

23 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I will never book another trip with…

I will never book another trip with this company joke the drivers car was flirty dirty he almost killed us on the motorway he was stoned out of his head almost falling asleep behind the wheel so dangerous I don’t like doing this but has to be said he will kill somebody one day and not even the car they said would pick me up

21 de fevereiro de 2026
Opinião espontânea
logótipo da SIXT ride

Resposta da SIXT ride

Mr. Hefferman,
Thank you very much for sharing your experience with us. We are truly sorry that you experienced inconvenience and frustration during your last ride. Unfortunately, based on your description, we were unable to clearly identify the exact trip and booking, which makes it difficult for us to investigate the matter further.
To assist you in the best possible way, we kindly ask you to contact our team directly at ride-customerservice@sixt.com.
Thank you for your understanding.

Classificada 5 em 5 estrelas

Mein Mann fuhr heute morgen ca.200 km…

Mein Mann fuhr heute morgen ca.200 km zum Flughafen München..
Der Fahrer kam überpünktlich trotz heftigem Schneefall, und alles lief prima.
Ein ganz ganz grosses Lob an den noch sehr jungen Top Fahrer Ricards Grauze.
Vielen lieben Dank, und weiter so.

20 de fevereiro de 2026
Opinião espontânea
logótipo da SIXT ride

Resposta da SIXT ride

Hallo Frau Kuyomah,
Vielen Dank für Ihre positive Bewertung. Wir bedanken uns herzlich dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns darauf, Sie beim nächsten Mal wieder begrüßen zu dürfen.

Classificada 2 em 5 estrelas

FIRST booked but ECO seating in EQS

5* service, bookings work well, everything always on time (i did multiple bookings)
with a big BUT

Mercedes EQS with standard rear seats is considered 'FIRST' .. these are non-adjustable, short, bad plastic seats .. SIXT needs to get the car ratings wrong.
With FIRST i expect a comfortable car, like it is advertised (BMW7,Mercedes S) but not a seat comfort which is economy at most.
Until this gets fixed by SIXT (which it probably won't) i will not book this class, if even with SIXT, again. They offered a discount for the next trip, but i break my back with that FIRST experience ..

31 de janeiro de 2026
Opinião espontânea
logótipo da SIXT ride

Resposta da SIXT ride

Thank you for your feedback — we truly appreciate it.
We’re sorry to hear that the Mercedes EQS did not meet your expectations for our FIRST category, particularly regarding rear seat comfort. We understand that customers booking this class expect a premium experience, and we take your comments seriously. Your feedback has been shared internally for review.
We regret that this experience impacted your confidence and hope we can welcome you again soon to provide the experience you expect.

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