Recently financed a stunning Mercedes a250e from S James Prestige. Josh was lovely when I was viewing the car, let me take as long as I want and answered any questions. Natalie made the whole process... Ver mais
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Dealt with Khloe at S James Prestige and the whole process was straightforward. Lovely to meet the team on collection day — everything was organised, the handover was flawless and they were a really n... Ver mais
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Tom was super useful in helping me find the car i was after. The whole sales process was clear and assertive. No stress or hassle. Very good customer service attentive staff in general.
So went to view a car at s James, travelled almost 2 hrs to be told it’s by appointment only my bad 🤭BUT that said I spoke with khloe and she was very helpful in saving me a wasted journey and ki... Ver mais
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Informações sobre a empresa
Escrito pela empresa
S James Prestige specialise in sourcing high quality, pre owned BMW's, Audi's and Mercedes. We pride ourselves on our bespoke customisation and optional upgrades that we would be delighted to discuss with you.
Informações de contacto
PE9 4LT, Reino Unido
- 01780 435024
- sjamesprestige.com
4,8
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 48 horas
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BMW I4
I bought my BMW i4 from them after seeing it on auto trader. I dealt with josh and he couldn’t be more helpful Fantastic service and very welcoming. Extremely professional and 110% legitimate. Highly recommend their company if you wanting a prestigious car.
The after care was excellent too I’ve had x2 messages over the period of 1 month making sure eve is ok.
I won’t be going anywhere else.
Thank you guys
17 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Jamie,
Thank you so much for your fantastic review.
We're delighted to hear you had such a positive experience purchasing your BMW i4 with Josh. It's great to know he made the process welcoming, professional and straightforward from start to finish.
We're also pleased that our aftersales service has continued to meet your expectations. Checking in with our customers after they've collected their vehicle is an important part of the service we pride ourselves on, so it's wonderful to hear you appreciated this.
We wish you many happy miles in your BMW i4 and look forward to welcoming you back when it's time for your next car!
S James Prestige
Josh was a top person to deal with
Josh was a top person to deal with, I would highly recommend using these guys.
17 de julho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Rk,
Thank you for your lovely feedback.
We're delighted to hear you had such a positive experience with Josh. We'll be sure to pass on your kind comments to him, and we're so pleased he made the buying process enjoyable from start to finish.
Thank you for choosing S James Prestige. We look forward to welcoming you back in the future!
S James Prestige
Great experience from start to finish!
Great experience from start to finish with the team at S James Prestige.
In particular Josh who stood out to me compared to some other Sales Executives from other dealerships. Josh ensured the process was as smooth from start to finish and I would happily use the dealership again.
Car has been flawless so far!
27 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Lee,
Thank you for your lovely review.
We're so pleased to hear you had such a great experience with us. It's especially great to know that Josh stood out and made the buying process smooth and straightforward from start to finish.
We're so pleased to hear you're enjoying your new car and that it's been flawless so far. We hope we can assist you again in the future.
S James Prestige
Josh was fantastic
Josh was fantastic, everything was quick and straight forward from straight to finish. Will always buy again from these guys
17 de julho de 2026
Opinião espontânea
Resposta da S James Prestige
Thank you for your fantastic review.
We're delighted to hear Josh made your experience quick, straightforward and enjoyable from start to finish. We'll be sure to pass on your kind comments to him.
Your continued support means a great deal to us, and we're thrilled to hear you'll be coming back to S James Prestige in the future. We look forward to welcoming you again!
S James Prestige
Great service from Khloe
Great service from Khloe! Will definitely be back.
14 de julho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Mark,
Thank you for your lovely review. Your kind words have been passed onto Khloe and we wish you many happy miles in your beautiful new car.
S James Prestige
First time buy from S. James Prestige
It was my first time experience with S. James Prestige and bought me self a nice E- Class Coupe Mercedes Benz with help and advice from Natalie and Michael.
They’ve answered all my questions in a very professional manner and understanding.
Pretty straight forward from the first call to the day I came in to collect the car which was well prepared.
If you are looking for your next car S. James Prestige is the place to call first.
21 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Marcin,
Thank you for your lovely feedback.
We're delighted to hear your first experience with S James Prestige was such a positive one and that Natalie and Michael made the process straightforward from your initial enquiry through to collecting your Mercedes E-Class Coupe.
We'll be sure to pass on your kind comments to them. Thank you for your recommendation, and we wish you many happy miles in your new car. We look forward to welcoming you back in the future!
S James Prestige
Really good experience from start to…
Really good experience from start to finish, very professional and attentive from the first enquiry to collection, would highly reccomend.
3 de julho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Robert,
Thank you for your fantastic review and recommendation.
We're delighted to hear you had such a positive experience from your initial enquiry right through to collection.
Thank you for choosing S James Prestige. We wish you many happy miles in your new vehicle.
S James Prestige
If you're paying cash
If you're paying cash, don't waste your time with this dealership.
I made enquiries on around five different vehicles and every conversation followed the same pattern. The moment I said I was paying cash rather than taking out finance, I was told the vehicle was "pending a finance application" or effectively sold.
Out of curiosity, I submitted an enquiry from a different email address saying I wanted finance. Unsurprisingly, I received a prompt and enthusiastic response. That enthusiasm disappeared as soon as the salesperson realised I was the same person who had previously enquired about buying outright.
The most telling part? Three weeks later, three of the "sold" vehicles are still advertised on their website. I was also promised a call back from a salesperson, which, unsurprisingly, never happened.
It speaks volumes when a business makes it harder to buy a car with cash than with borrowed money. If customer service depends on how much commission they can earn from your finance agreement, that's not a dealership I'd trust with my business.
Take your money somewhere it's actually wanted.
19 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
We are disappointed to read your review, particularly as the allegations made do not reflect the way we operate as a business.
Unfortunately, as your review has been left anonymously, we have no way of identifying you or locating any record of your enquiries. If you would be willing to contact us directly with your name and the details of the vehicles you enquired about, we would welcome the opportunity to investigate your concerns thoroughly.
We would like to make it absolutely clear that we do not favour finance customers over cash buyers. We are equally happy to sell vehicles regardless of their chosen method of payment, and a significant proportion of our vehicles are purchased outright without finance.
When a vehicle is subject to a finance application, it is reserved whilst that application is ongoing. As finance applications do not always complete successfully, vehicles can subsequently become available again, which is why you may occasionally see a vehicle remain advertised or reappear for sale. This is standard practice within the motor trade and is not an attempt to mislead customers.
We are also disappointed by the suggestion that you were not called back because you intended to purchase the vehicle with cash. This is simply not how we operate. We have a same-day callback system in place to ensure that any missed calls are returned promptly, regardless of whether a customer is purchasing with cash or finance. Our level of service is the same for every customer, and payment method has no bearing on whether we contact someone or the level of support they receive.
We take great pride in providing an honest, transparent and professional service to every customer, and we are disappointed that this review suggests otherwise. We welcome the opportunity to discuss your concerns and establish the facts, but without knowing who you are, we are unfortunately unable to investigate the matter further.
Kind regards,
Michael
S James Prestige
Very easy to deal with
Very easy to deal with. Straightforward communications and even when I had an issue with V5, S James were patient and undertsanting. Very cool car, great price. Khloe, Michael and Kim all great.
5 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Alex,
Thank you for taking the time to leave us such a wonderful review.
We are delighted to hear that you found the whole process straightforward and easy to deal with.
Khloe, Michael and Kim will all be delighted to receive your kind comments, and we'll be sure to pass your feedback on to them.
Thank you for choosing S James Prestige. We hope you continue to enjoy your new car, and we look forward to assisting you again in the future.
S James Prestige
Exceptional service
Exceptional service from start to finish. Josh was great and really went above and beyond. Made the whole process smooth and extremely happy with my car and the finish!
25 de maio de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Kanica,
Thank you for taking the time to leave us such a fantastic review.
We are delighted to hear that you received exceptional service from start to finish and that Josh went above and beyond to make your experience a positive one. He will be thrilled to receive your kind feedback.
Thank you for choosing S James Prestige and for your recommendation. We wish you many happy miles in your new vehicle and look forward to assisting you again in the future.
S James Prestige
My second vehicle from s james
My second vehicle from s james and I wouldn't use another company, thank you khloe and the team at s james.
1 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Diane,
Thank you so much for your lovely feedback.
There is no greater compliment than a returning customer, and we truly appreciate the trust and confidence you continue to place in us. We are delighted to hear that Khloe and the team were able to provide another positive experience.
Thank you once again for your continued support. We wish you many happy miles in your new vehicle.
S James Prestige
Bought an A Class from here 2.5 years…
Bought an A Class from here 2.5 years ago. The initial concept of not seeing photos of the specific car or seeing the car itself until you've put down a reservation feels a bit weird at first, but upon arrival, the car was exactly as described, and it was clear I was free to decline the car if I wasn't happy. Over the 2.5 years I owned the car, I never had any issues with it, other than driving into a large pothole and breaking a wheel. SJP sent a replacement wheel, and when it didn't match the original set, they replaced the whole set for free. I then sold it back to SJP, which was an equally professional and easy experience; they paid a fair price and even picked the car up. 5* service from start to finish. Don't listen to the weirdos on Reddit haha
26 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Dannie,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We are delighted to hear that, after 2.5 years of ownership, you have had such a positive experience with both purchasing and selling your vehicle through us.
It's fantastic to hear that your Mercedes A-Class served you so well during your ownership and that we were able to resolve the issue with your wheel quickly.
Thank you once again for your trust, your recommendation and your continued support over the years. It means a great deal to the entire team, and we hope to have the pleasure of assisting you again in the future.
S James Prestige
What a smooth experience I has with S…
What a smooth experience I has with S James Prestige, the car was ready for me on the day and in a immaculate condition and a beautiful car. Staff were so friendly and professional, I highly recommend, probably have the best cars in the UK. I am extremely happy with my new car.
20 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Miss Bogazkaya,
Thank you so much for taking the time to leave us such a fantastic review.
We are delighted to hear that you had such a smooth experience with ua and that your vehicle was presented in immaculate condition and ready for collection on the day.
We're also thrilled to hear your kind comments about our team and the quality of our vehicles, it means a great deal to us.
Thank you for choosing S James Prestige. We wish you many happy miles in your new car.
S James Prestige
unbelievable
Tom from S James Prestige was professional and kept in contact throughout my buying process. This dealership is professional and offers some lovely cars for competitive prices
12 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Ben,
Thank you for taking the time to leave us such a positive review.
We are delighted to hear that Tom kept you informed throughout your buying journey and provided a professional service from start to finish.
Thank you for choosing S James Prestige, wishing you many happy miles in your new vehicle.
S James Prestige
Excellent service
Very well organised company with well committed to helping. Communication was great I was able to sort my finance within 20mins
22 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Said,
Thank you for taking the time to leave us a review.
We are so pleased you found the process well organised and that our team was committed to helping you throughout your purchase.
Wishing you many happy miles.
S James Prestige
Natalie was amazing
Natalie was amazing, she guided me step by step through everything as it was my first time buying a car for myself, she wasn’t pushing me to do anything and gave me all the information I needed to know and we got the job done in the space of a week and I’m now a proud owner of great car.
9 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Billy,
Thank you for taking the time to leave us such a lovely review.
We are delighted to hear that Natalie was able to guide you through the process of purchasing your first car and make the experience enjoyable, straightforward and stress-free.
Thank you for choosing S James Prestige and we wish you many happy miles in your new car and look forward to assisting you again in the future.
S James Prestige
Great service from start to finish.
I bought a Mercedes GLC and part exchanges my BMW with Michael and the team, they were always really helpful and honest. It looked like at one stage the car wasn’t going to be ready for me to collect on a certain date but they really pulled out all the stops to make it happen I all was well in the end. Really professional from start to finish. Whilst it was a long journey up from London it was worth it knowing you’ve dealt with a reputable firm.
16 de maio de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Nicky,
Thank you for taking the time to leave us such a wonderful review.
We are delighted to hear that you had a positive experience purchasing your Mercedes GLC and part exchanging your BMW with us.
Thank you again for your kind words and for choosing S James Prestige. We wish you many happy miles in your Mercedes GLC and look forward to assisting you again in the future.
Michael
S James Prestige
Great experience with these guys
Great experience with these guys. I dealt with Michael who was a pleasure to deal with throughout. I showed interest in the vehicle and due to work commitments had to ask if they could hold it for me for up to 12 weeks which they did! Thankfully I only had to wait 3 weeks or so before I actually committed and made the purchase. Great showroom paired with a professional bunch of staff. Highly recommend!
21 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Matt,
Thank you for taking the time to leave us such a fantastic review.
It has been a pleasure assisting you throughout the process to ensure we could facilitate the sale, and I am so pleased it all came together for you.
Wishing you many happy miles to come in your stunning new car and I hope we can assist you again in the future.
Michael
S James Prestige
Excellent service from khloe and the…
Excellent service from khloe and the team. Really quick responses and very reliable and trust worthy.
21 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Talha,
Thank you for your fantastic review.
We are so pleased to hear that you received excellent service from Khloe and the team.
Khloe will be especially pleased to receive your kind comments, and we will be sure to pass them on.
Thank you for choosing S James Prestige. We truly appreciate your support and look forward to assisting you again in the future.
S James Prestige
I brought a car from here
I brought a car from here, i spoke to Khloe, she was amazing and so quick with the process i went and picked up the car, in amazing condition absolutely in love with it, would 100% recommend S James Prestige if your looking to buy/finance a car!
15 de junho de 2026
Opinião espontânea
Resposta da S James Prestige
Hi Kim,
Thank you for taking the time to leave us such a wonderful review.
We are delighted to hear that you had such a positive experience purchasing your vehicle from us and that Khloe was able to make the process quick, smooth and enjoyable. She will be thrilled to receive your kind feedback.
Thank you for your recommendation and we wish you many happy miles in your new car and look forward to assisting you again in the future.
S James Prestige
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