Skiworld Opiniões 1185

from travel, to accommodation and to the workers in resort, everything was very well run! Made the holiday easy going and very relaxed!

We booked with Skiworld last year and headed straight back to them for our 2026 holiday. The service provided today by Abbie at Skiworld was excellent. After booking by phone, I emailed requesting a change of rooms, the changes were made with no fuss and confirmation provided by phone and email. Highly recommended.

We had the best ski holiday as everything ran smoothly from the start to the end of our holiday. The ski transfer arrived on time and we had a smooth journey up to Val Claret. We arrived at our CGH apartment chalet with no hiccups. The chalet apartment was centrally located in Val Claret and it was a ski in/ski out which is what we wanted aswell as the apartment being clean, cosy, and comfortable and we even got given a hamper with local produce on arrival. The Ski world team were efficient with all the information provided and made sure our stay was comfortable. I would highly recommend Skiworld aswell as our apartment as I would definitely go back. Of course the sunny weather and the good snow helped make our ski holiday one of the best!

When you have 1 week for skiing it's so important everything is arranged & organised perfectly. Skiworld deliver just that, Fantastic service from a great (knowledgeable) team & excellent choice of locations... all ski-sure! The accommodation / chalets are the 'icing... or snow' on the cake as they are all finished to such a high standard & as described on the website (a refreshing change). Will definitely book with them again.

Skiworld holidays are always easy to book and well organised. The reps and chalet hosts provide a warm welcome and are well informed. Whether you are after good value self catering or more high end hotel or a chalet I definitely recommend skiworld! Thanks for the great trips!

We've travelled with Skiworld multiple times and come back to them every year. Lovely chalets, great food and hosts - nothing not to like as part of the package and highly recommend them

Excellent service from Marc, answered all our questions and made sure we were happy with the catered chalet before booking.

We made a last minute booking to Val Thorens staying in the Capricorn chalet.

Everything from booking, to speaking to them in the phone before the holiday was very easy.

The fight from Gatwick to Grenoble was brilliant. They used Titan airways and check-in was a breeze, the planes are quite new and have brilliant seats such that if your 6'4" your knees aren't crammed into the seat infront.

Reps were waiting at Grenoble and pointed us to the correct buses. Buses were comfortable.

Chalet Capricorn is located quite high in the resort. It is an older chalet but it's fantastic, has everything you need. It all works. The chalet staff were all brilliant, couldn't do enough to help, everything was ready on arrival and well explained. Food was fantastic and cakes were ace (struggle to choose the favourite between blueberry or coffee cake 🤤). The chalet is located for ski in - Balcons run comes in next door. To start in the morning, it's a 2 minute walk to the piste and you can either go into the centre of the town for lifts or you can head down to Plan Sud lifts. The chalet has shared access to the steam rooms and the sauna - these are decent, very useable sized facilities, not small cramped!

There's a small grocery shop just down the hill (30 seconds) - it's pricey though!

Hire of kit - you've got various choices, intersport is over the road but we used next door and it was good kit and lovely people.

I have no hesitation in recommending skiworld and chalet Capricorn. A special thank you to all the various staff we met, we were pretty easy guests but they were all superstars!

What a mess. So again we are stuck on a ski transfer bus with a belligerent French driver who doesn’t want to pull off the motorway to let us have a pee. Traffic jams we understand but the ones in France are legendary and yes we know it’s not your fault. BUT still no toilets on the bus? Bloody hell its 2025!! When will you guys learn that 1. We sometimes need to PEE within a 4 hour period, and 2. If you had a loo on the bus you wouldn’t need to delay the journeys by stopping. Derrr!!
WORK IT OUT SKIWORLD MANAGEMENT. And - while I’m on it - look after your ski reps better so that they don’t keep getting it in the neck for your management incompetence.

We spent well above average what we have previously spent on a ski break looking for a higher quality experience. CGH Le Telemark was booked through Ski World and what we got was nothing that was promised. …More
Visited in February
Ben Davidson
10 minutes ago
New
We spent well above average what we have previously spent on a ski break looking for a higher quality experience. CGH Le Telemark was booked through Ski World and what we got was nothing that was promised.
The photos of the chalets are deceptive on both on Ski World and the official CGH websites. The lounge and spa pictures are accurate, but our room was an embarrassment and nothing like what was advertised.
We were dropped off at a bus stop and had to walk up the hill to the location with our luggage and ski gear because the driver said there wasn't space to turn the minivan around. This was a lie.
The reception staff across the board rude and unhelpful.
Once we arrived the beds were not done properly. There were small stains on the duvet cover and pubic hair underneath it.
The sofa was covered in dog hair. The balcony was covered in dog prints and there was a pile of poo next to the snow.
We had an issue with heating that was shrugged off and nothing was resolved.
The cups in the bathroom had toothpaste stains in them. The chalet was for 6 people, with only 1 toilet.
The kitchen facilities were below average. The nespresso coffee machine didn't work properly and we went through a bunch of coffee pods every morning to get one to work. There were cracked floor tiles. Knives were blunt and there were no instructions how to work the oven. TV wasn't worth opening.
For ski in and ski out you have to be an advanced skier. Especially skiing in back to the chalet was dangerous and we had to walk down the narrow, icy path with our young daughter to avoid injury. The location is very average and there were no close amenities.
The driers in the ski room didn't work. All our gear was damp every morning.
We spent extra £4,000 on this ski holiday and truly wish we didn't. We expected the luxury we saw in the photos and got in return a joke of a dirty room with arrogant staff.
Once we made the initial complaint upon arrival with the Ski World rep, he was very helpful. However, there has been no further communication nor resolution once the complaint was lodged.
In future we will not be using Ski World again and will be happy to return to Crystal Ski. The value and service we received for what we paid was abysmal.

I was excited to do SKIWORLD since we had done this before and am shocked at the horrific conditions. States in Courchevel in their ‘signature’ chalet. The location was the only thing that made the chalet good.

It is GROSS. Dust and cobwebs in the house that is set off my permanent allergies - when going to a ski mountain is supposed to be better air! I’m trying very hard not to think about the kitchen cleaning standards…..

They call this place 5+ star and yet they don’t even provide basic toiletries - a small skimpy bottle of cheap body wash and hair in one (which is what 2-star hotels give you) and a tiny piece of soap. No tissue boxes anywhere.

The food is just carbs after carbs. Skimpy amounts of vegetables and NO fruit. This makes sense since simple carbs are much cheaper to provide.

The local ‘manager’ is very hard to find - she's nice - but doesn’t pick up the phone when you need her. And the main office is borderline not responsive.

This is practically fraud to get people to stay with SKIWORLD. Book with caution.....

We booked a chalet in Val d’Isère. It was not a chalet but an apartment in a chalet with 6 rooms, a living room and a dining room. Good location. The rooms were small but the common areas had a good size. Hosts were friendly but not professional at all. They loved gossiping about the guests in other chalets and sharing their party and drinking stories. The “resort manager” happily participated in all this instead of reminding her colleagues to be more professional. They were all in a “school trip” mode rather than working in hospitality for paying customers.
We ended up in a room with a bathtub with no head space to take a shower. We had booked through Iglu Ski and ended up with Skiworld without knowing. The resort manager told us that it was out fault that we didn’t check in advance in which room we were. She didn’t help us to find a solution other than telling us that she would send an email to Iglu Ski. There was no follow-up all week. She avoided us all week to make sure that we wouldn’t ask if there was an update.
The kitchen was dirty and old. Old kitchenware and pots, which you wouldn’t find even in a student dorm.
Meals were tasty, and the portions were good. However, it was strange to eat English in France. (especially pasta and chicken pie for dinner)
We were told that they would clean the rooms on Wednesday but they just made the beds and didn’t even vacuum clean the floors, or change the towels.
The airport transfers worked well.

Recently booked a 4 star chalet with them in St Anton. Not close to a 4 star experience. Disappointing.

Meals were cooked from frozen, pretty basic. No tea or coffee served with breakfast, had to make it ourselves, sharing a 2 cup cafetière between 6 guests.

basic thin shower towels provided, 1 per person, and not changed all week (apparently you have to pay extra for that privilege in a 4*star with Ski World, although this was never suggested during booking)

No room cleaning

Small portion sizes at dinner

Afternoon tea and cake served minus the tea, and the cake generally removed by the staff within 30 mins before everyone had a chance to have some (guests would arrived back from skiing at different times)

Staff in general seemed to have no interest in interacting with us or asking if we were having a good time

Very disappointed. Our last skiwworld chalet in StAnton was fantastic but Alp Dhuez 5 years later was a completely different experience. How far things have slipped surprised me but it's not surprising that an average 2.6 stars are given on here.
False advertising saying hot tub /Nordic Spa 4 times on website but neither exist. A Net Spa which could temporarily be used in warm Surrey garden is there instead, flexible, semi rigid polythene, no seats, water plummets 40to30deg in 20minutes. Clever photo gives impression of large hot tub is misleading. Also the chalet Bourget photo shows it on the snow...but incredibly hides a road and shops which are hidden below, it's a spectacular and misleading photo.
No welcome pack or info, the chalet manager had done 3 seasons but did not supply any knowledge of the resort or show interest in customer satisfaction. Argued with us when raised issues! It was like fawlty towers.
The sauna and steam room was locked until 6pm when often the sauna was still heating up, 7pm all good but dinner 7.30.. it's all for the convenience of the staff as they seemed to want to party or sleep most of the time.. not have the enormous burden of switching on a sauna at 3pm..
Asked for fruit to chalet manager, none appeared all week despite supermarket literally outside door. The skiwworld budget model must require a purchase order to hq and fruit arrives 3 weeks later..
But hurrah for the banana that appears in the pack lunch to be taken at the 5am departure.
Will not go with skiwworld again blatantly uninterested holiday company with bordering on illegal marketing descriptions and misleading photos

When you book a Chalet you expect one. Chalet Rendl in St Anton is not a Chalet it is an apartment in a block. 4 en-suite rooms sharing a lounge, kitchen and Sauna. NOT a 4*plus Chalet

Pre departure took 6 telephone calls for Ski World to actually get dates of births and spelling of names correct on the booking despite having it clear in an email this prevented us from checking in on line until the last minute.

Towels not changed all week (apparently you have to pay extra for that privilege in a 4*star with Ski World)
No sauna towels
Frozen meals warmed up
Mouldy Fruit
Out of date yoghurts served 3 days in a row
Fire alarm went off all left standing outside for 20 plus minutes staff had no idea what to do.
Coffee never served at end of meal
Bathrooms not cleaned all week
Bins in bathrooms overflowing
Week before Christmas and no tree (apparently village had sold out)
Overall worst ski company I have ever been with in 35+ years, Very dissatisfying and ruined our holiday experience would not recommend or use Ski World again.

Although our skiing adventure is yet to begin, I felt compelled to share the exceptional customer service we've received from Skiworld, especially from the superstar Ameera. Their dedication to resolving issues left us incredibly impressed.

We encountered a hiccup in our booking process, including selecting the wrong airport (completely our fault). Despite the initial confusion, Skiworld's response was prompt, understanding, and solution-oriented.

Ameera, in particular, deserves a special mention. Her professionalism, patience, and commitment to customer satisfaction went above and beyond our expectations. She not only resolved our booking issues but also did so with a level of care and attention that is truly rare in the travel industry.

Skiworld's ability to swiftly and effectively resolve our booking problems demonstrated their commitment to ensuring a seamless experience for their customers. Ameera's expertise and willingness to assist turned a potential frustration into a positive interaction.

Clear and open communication is crucial in any customer service experience, and Skiworld excelled in this aspect. Ameera kept us informed every step of the way, ensuring we were well-informed throughout the resolution process.

While we haven't hit the slopes just yet, Skiworld has already left a lasting impression on us with their outstanding customer service. We're eagerly anticipating our upcoming skiing adventure with the confidence that Skiworld values its customers and strives for excellence.

Kudos to Ameera and the entire Skiworld team for setting a high standard in customer service! We look forward to sharing our skiing experience with them this season.

Terrible
No WiFi
Not ski in / out
Hot tub cold
The chalet girl day off no replacement all day
Towels not changed
Food decent only positive but canapés only one day
Not worth it for the price

Be careful when booking!! They charge you for ski carriage even though they get it for free!! Making an already expensive ski package more costly. I called them after booking and managed to get the money back. Found out via a friend working for an airline they work with.

Paid for a 4* catered chalet. Received accommodation that would have made a soviet era prison look luxurious. Below average food, below average service. won't be using again.

I stayed in Val Thorens in a catered chalet as part of a group of 17. I was asked to pay a supplement of £29 for plant based options, which I duly did. What I received was unacceptable and represented terrible vfm. I complained but got the impression that staff were untrained and unaware of these menu options. Overall it was a pretty disastrous food experience and the best meals I had were on the two nights the staff had off and I made my own!! I got a refund when I returned.