Skiworld Opiniões 1185

We arrived slightly late from our due to the French air traffic control strikes and boarded the bus at 10am - after a 3am start from home for a 6am flight. We had no warning about the said strikes. We were told on arrival they were waiting for another flight who was expected to be 30mins or so. 
 
We kept asking for updates and each time we were told it was another 30mins - so we were too worried to leave the bus for food provisions as we thought the departure was imminent. We did not leave until 1pm!!!! We were waiting for a handful for people yet they delayed every single coach.
 
The guests arriving from the flight all arrived with sandwiches so clearly they had the opportunity to go and buy food! ?
 
I appreciate they have no control over flight delays but it was not made clear to us that we were sharing a transfer with so many other flights coming in from different airports? What a ridiculous system? We also should have been kept informed and allowed the opportunity to get food like our late guests! We then hit then peak traffic….
 
We were then told we also needed to change at Moûtiers - a real struggle with masses of luggage and young kids. And a further impact to our delayed journey. We were not offered any food provision or any opportunity to buy anything. Nothing was provided on the flight. We were travelling with very young children and this just isn’t acceptable. I accept you can’t control delays - but our flight was not impacted therefore they had a duty of care to provide support to us as they made the decision to delay every single guest rather than arranging an alternative transfer tor a 3 hour delayed flight. The whole journey took 17 hours. On arrival no foot shops were open and reception suggested we go first thing in the morning???!!! We had ski school and ski boot fitting and no food for 48hrs!?? How helpful.
 
We paid a significant sum for this holiday and this service simply is not acceptable.

On the way home were were ordered to walk with all our cases and children at 3am in the morning to the coach. There was no rep or driver. We waited half an hour in freezing conditions outside as they were late.

Our flight was then delayed for 2 hours as another transfer broken down.

We raised a complaint on the day we arrived and since returning and we have had no contact.

I’ve travelled with Skiworld many times, always staying in catered chalets. I’ve always found them to be good value for money and never had any major issues. This year we paid more than we ever have done even for a late deal. To be expected we thought, as the cost of living increases and ski tour operators recover from the devastating effects of covid disruptions. However, we really felt a drop off in value this year. Catered chalet holidays are no longer truly catered. They’ve sneakily reduced evening meals to 5 nights from 6 and one of these is a local specialty 2 course rather than the normal 3. The meal is nice enough but feels cheap. Proper meats aren’t served as advertised. It’s a cheap raclette night and feels like another night off for the chalet hosts. No afternoon tea on hosts’ official day off which we’ve always had in the past. Servings were noticeably smaller this year. Some of the dessert portions were laughable. Rooms are no longer cleaned daily, just once a week, which is fine by me but the small bin fills up quite quickly. Also no towel change at all. Room was not clean on arrival. The chalet hosts seem to have it really easy these days. 3 hosts for 12 guests. They only really needed 1 or 2 to warm up the pre cooked meals so they basically could have 3-4 days off each. The hosts were nice enough but felt very young with little initiative and certainly didn’t go out of their way to make our holiday amazing. They lacked knowledge of the area and the resort manager didn’t introduce him or her self during the week. Very little service and advice on the transfer as we’ve had in previous years meaning we spent the first hour of our first day queuing to buy a lift pass. Snow was never cleared from the very steep steps. If I was a bit younger I’d definitely be signing up for a season as it looks very easy. Not like in my day! We stayed in a sister chalet 5 years ago (paid less than half what we did this year) and were in a chalet sleeping 8 with just one host. She had to prepare breakfast and evening meals 6 days a week and clean all rooms before she could hit the slopes for a few hours in the afternoon. These hosts have it so easy compared to that. It really felt like they’re there to ski and socialise and occasionally put in a few hours of work to justify their ski pass rather than fitting in the former around their hosting duties. Will probably continue to travel with Skiworld but will be keeping an eye out for value and if it deteriorates next year in the same way will definitely be looking elsewhere. Finally, their website always used to be great with an easy to book online function. Not anymore. You now have to call and have little faith in the actual availability of chalets. Sort this out Skiworld.

We had a fantastic Ski Holiday over Christmas with SkiWorld. Everything from start to finish was fantastic. Great Chalet (Les Arcs) Lovely hosts, great food and all very organised with Airport Transfers and logistics. Only problem was a slightly longer walk to the Chalet due to the normal path being Flooded. Not that SkiWorld could do anything about that!

Accomodation -
We ended up with a room that is suitable for kids less than 10 years of age? Two adults cannot be standing up in that room at the same time without bumping into each other. We were offered the opportunity by other guests to look at their rooms, which we did, and I am even more angry after seeing what they had and what we were given.
On arrival my daughter took the resort manager to see her broken bed. He said he'd get it fixed, it was still broken on departure, even after telling the chalet staff on countless occasions. My daughter had to prop her bed up against the other bed in the room to stop her from rolling out of it!!!!! This was the first and last time we saw the resort manager in our chalet!!!!!
The lounge area had seats for 5 guests, the accommodation, as advertised, had 12 guests. Where everyone was meant to sit I have no idea.
The first aspect of the holiday being sold under false pretenses is your claim - "the chalet-style building is completed with heated ski lockers" There was no heated ski locker (it was an outside cupboard) and the locker could not accommodate 12 sets of skis, 3 sets were kept inside the chalet.
Food -
The standard of the food was appalling. This is the second aspect of being sold the holiday under false pretences. I was told by 2 Skiworld staff (UK based), "the food is prepared freshly in a local restaurant and served immediately that night". I was then told this was why the menu could not accommodate any changes. The facts are the food was brought in frozen, defrosted and warmed.
The beef arrived on Tuesday for 'heating' on Thursday, again not what anyone could describe as "fresh".
The question was asked on Christmas evening - "did you make the mince pies yourself?" the answer given was truly shocking - "We got them from Mr Kipling because we also wanted to ski on Christmas day!!" This is another pathetic example of Skiworlds customer service!! When you consider this was a once in a lifetime Christmas holiday it makes the audacious comment even more disgusting!!
Due to the food being 'warmed' and not cooked on the premises the food was lukewarm at best and on occasion some items of the dinner were COLD!!!
The bread and cake for the AFTERNOON tea was laid out at 9am!!!!
The fruit bowl was topped up every few days with even more inedible fruit.
When we asked for mushrooms we were told "they are for the vegetarians only".
There is a decided lack in quality and quantity of all foods served, eg the sausages served at breakfast had been microwaved on at least 2 separate occasions resulting in a brick hard offering.
The night before the chalet staff day off we were told "if you want bread for your breakfast, you'll have to get it from the chalet up the road".
We were not supplied with a packed breakfast for our journey to the airport that commenced at 5am. Skiworld clients from other resorts had bags with baguettes, juice etc. We were given 1/4 of a baguette.
Cleanliness -
Room bins were not emptied, to my knowledge this was supposed to happen on Tuesday.
Another guest went to the supermarket and bought bleach to clean the scum from the sinks!!!! They were heavily discoloured and a hygiene issue. Why this was not picked up by the resort staff is beyond me.
We were told on Tuesday a "room freshen up" was going to take place, this consisted of three extra toilet rolls being put in the bathroom and none of the used/finished toilet rolls being taken away.
Skiworld resort staff -
On arrival at the airport, the person meeting Skiworld clients did not have my family allocated for a transfer!!!!! Unfortunately this interaction with the Skiworld staff was a sign of things to come.
The person in charge told us "it rained yesterday so there is no snow in the resort"!!!!! I checked the webcams on my phone and there was more than adequate snow. This was the first instance of Skiworld staff's lack of knowledge of the resort. This was then intensified by the chalet staff's lack of knowledge regarding Christmas celebrations in the resort. There was a firework display and Christmas Eve celebration we stumbled upon by chance which the other guests missed due to not being told. As chalet hosts your staff should be aware of the events within the resort which would maximise the guests experience.
The staff were heard bellittleing Skiworld clients after the clients were informed of the morning departure time. The word "entitled" was used to describe the client in question.
The lack of training for the chalet staff resulted in a level of service that is decidedly poor, at best.
The chalet manager said the issues raised by us had been raised by his parents the previous week!!!!! Nothing had been done to rectify any of the issues.
Summary -
A once in a lifetime holiday ruined by Skiworld's lack of professionalism, care and attention!!!!!!!!

My advice would be to never book with ski world. I booked a holiday on the phone which included use of a spa and pool. My booking confirmation confirmed use of spa and pool and made no mention of additional costs. Sadly when we turned up in resort we were asked to pay €60 a day to use the spa. We contacted ski world who repeatedly promised to call back and resolve the issue but we always had to call the. Finally the said that they would not honour the holiday we sold them and that they would enter into no further correspondence our only option being to go to Arbitration which we will obviously do. Very worrying that a reputable ski operator would not think it appropriate to detail extra charges in the booking confirmation.

Chalet in Alps D'Huez called Chalet Pere Josef 2, capacity of 12 which is far too many for this small chalet.They have split 1 into 2 resulting in Josef 1 and 2 having bedrooms which are too small . seatig for only 5 in lounge area and a small kitchen for staff.Do not book this , they are being greedy without any thought to the customer.Staff poorly trained who prioritise ski and social time over looking after paying guests

Chalet Benjamin Couchevel Village, good points first Chalet gorgeous,
hosts friendly and attentive. Bad points apart from the breakfasts no fresh food, all cakes and dinners pre cooked somewhere off site, packaged, left in the fridge and warmed up. Sorry but not good enough. What I love about a catered chalet this lacked. Wouldn’t return until this is changed.

Booked a skiing holiday 6 weeks in advance.
Good points:
- Reasonable accommodation at a reasonable price; just what I was looking for.
Could have been better:
- Unable to book ski carriage via their website; had to call up Customer Services (who were very helpful, but still took over 24 hours to confirm ski carriage available "after" booking and paying for the holiday!).
- Check-in at Birmingham was a shambles; >60 minute queue for 4 Jet2 check-in desks and 6-8 Jet2 staff constantly rearranging queues rather than opeining up additional check-in desks.
- Shambolic arrival at Grenoble; had to go and look for a Skiworld rep to find out which coach I was supposed to be on; lots of similar-looking coaches with no destinations shown.
- Surprised that at least one of the ski reps didn't even speak basic skiing Franglais at the end of the season.
- 6 hour delay (snowy weather) on the return flight from Grenoble; nothing could have been done about this but absolutely no information on how long the delay might be from anyone - it's the not knowing that causes frustration!

Overall - would go with Skiworld again, but would prefer them to sort out their website before the 22/23 ski season starts - and to ask Jet2 to sort out their manning priorities at Birmingham check-in.

Easy booking, can always get through to agents on phone if required. Chalet was lovely, hosts were lovely. Only criticism would be food seems a little cheap now compared to previous chalet trips, plus having the majority of it prepared offsite and brought in frozen is not a good look nor taste. FYI frozen churros are bad!

I made a complaint about the ski hire company that they use (we had to queue up 2 hours outside to get our equipment, and the shop staff were incredibly rude when you eventually got into the shop, and definitely did not care if your boots fitted properly or not). Skiworld never replied to my email complaint, and still haven't to this date. Clearly, they don't care.

The actual holiday I would give 5 stars.

However, the customer service post holiday has been HORRIFIC.

Our flight was cancelled (no fault of Skiworld of course). So we were told by their rep at Heathrow that instead of waiting 24hrs, we could book alternative travel arrangements ourselves, and these costs would be reimbursed by Skiworld, 'keep your receipts' they said.

NOTHING has been reimbursed. They tried to palm us off on BA - who only cover hotel/travel costs whilst waiting for the rescheduled flight, so that was no good.

So far ignored my emails. Useless on the phone.

They could AT LEAST refund the outbound flight which we never took!!

I will be happy to amend this review if I ever get any compensation.

Not even been on holiday yet and the service is terrible its another case of they have your money and you have no where to go. We had a member of our book group pass away we informed Skiworld and at the time decided to continue with the trip, we asked Skiworld for a revised invoice and they offered £25 discount!!! I then tried to check in online with Easyjet and found that on one of the flights 1 member of our party of 8 was on their own in a different part of the plane couldn't change the seat online so rang Easyjet who wanted £40 to change it we went back to Skiworld who said they couldn't help!! Not really looking forward to the holiday now and fear that is anything goes wrong we'll be left to sort it out ourselves!! If you're looking to book a trip look elsewhere as Skiworld don't value their customers.

Threatened to cancel our flight because they lost the key. Thanks angus

This company has been an absolute joke over the last few weeks. We’re are supposed to be travelling to France and we’re told that if the travel ban was not lifted two weeks in advance that we would get a refund. Then one week in advance. Now we’re being told they will tell us two days before. We have a group of ten who will need to book child care, dog sitters, airport parking, annual leave and covid tests. Do we arrange all of that and fork out money fork in the hope the the French government changes their policy or do we leave it u Til the last minute like Ski world and end up not being able to arrange any of that stuff. What a joke of a company

Skiworld have had some bad press in the last few reviews. I want to reassure people that they were great with us. Holiday was cancelled but got full cash refund within 2 weeks. Will definitely use them again and hopefully make it away with them next time!

Paid the same price for a snow board rental as any major resort. The only difference is that a resort will refund you/give you store credit if you have to cancel for a medical or any other reason... The owner is rude and refused to work with me whatsoever on a solution. Do yourself a favor and pay the extra $5-$10 at a resort for a rental... At least you’ll get a refund if anything happens.

Absolutely avoid this company at all costs. Following a cancelled holiday it took 4 months of battling to get only a partial refund. Have had to accept this as partial settlement and pursue the rest through ABTA, but they are also being very slow and not very forth coming.

Please don't fall foul of this company as the way they treat customers is appalling. Its not like the package was cheap, costing in excess of £20k for the week. We have had a huge financial loss.

I for one will never use ski world ever again.

Like many others my ski trip was cancelled for March. I requested a refund and was offered a credit note which I declined. They told my that in line with Abta/ ATOL guidelines they could only offer a voucher !! I made a chargeback through my Tesco credit card and although it took 14 weeks at last I have my money back. The most disappointing thing is the dishonest and extremely difficult communication.

I to am still waiting for cash refund since March. After numerous attempts via email and telephone to be reimbursed I went to my credit card company and issued section 75 which I have only now received the deposit back. I am still waiting for the balance. I have complained to the CMA, sort legal advise and still there seems be nothing we can do but wait for this dreadful company to issue our refund. In the meantime we bankroll them with an interest free loan! I have been issued with the refund credit note that I have constantly refused. When are you going to pay up Skiworld you are embarrassing yourselves and anyone reading this should not book with you.

Has anyone received a refund yet from Skiworld? They tell me they are refunding but we haven't received anything. We were due to fly on March 28 and this was obviously cancelled. First of all we were told we would get a refund end Jan 2021. After complaining they now say we will have a refund by end Aug 2020. It's just not good enough Skiworld.