Flying to Australia from UK can be stressful and you wouldn't want anything to go wrong so Ricky became a breath of fresh air. I gave him my travel dates, my budget and the airlines to consider and h... Ver mais
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Leia as opiniões dos outros
The representative was very patient and helpful as I am elderly, and made sure I got everything okay at my end. A good company to book through. I would use them again!
Booked online, easy and processed quicky..received a call from Ricky my advisor who was exceptional making sure all my demands were fulfilled fully and offer assistance going forward. In fact am looki... Ver mais
Please don't use this company for flights. Flights advertised on their website never exist for the price shown. When you phone them to confirm your flight they give you a revised price and they are s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SkyWizard.co.uk – Your Travel Partner for Flights Worldwide SkyWizard.co.uk is the trading name of Midlands Travel Ltd, a UK-based travel company specialising in flights, international airfares and travel services for customers travelling from the UK and worldwide. We are an IATA-accredited travel agency (IATA No. 91206290) and a Protected Trust Services (PTS) member (PTS No. 6009). Our aim is to make booking flights straightforward, transparent and convenient, while providing customers with professional support throughout their travel journey. From Economy and Premium Economy to Business Class, we help customers explore competitive fares across a wide range of airlines and international destinations. Whether you are travelling for business, visiting family and friends, planning a holiday, or arranging a long-haul journey, our experienced travel team is available to assist. At SkyWizard, we believe that good travel service goes beyond simply finding a flight. We focus on clear communication, helpful customer support and assisting our customers when their travel plans change or unexpected situations arise. We are proud of the feedback shared by our customers and continuously strive to improve the experience we provide. SkyWizard.co.uk — operated by Midlands Travel Ltd. Visit skywizard.co.uk to explore flights and travel options or speak with our team.
Informações de contacto
66 Longleat, Birmingham, England, BIRMINGHAM,, B43 6QD,, BIRMINGHAM, Reino Unido
- +44 02039172645
- ricky@skywizard.co.uk
- skywizard.co.uk
3,9
Bom
209 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Just booked my flight today and so far…
Just booked my flight today and so far Raymond was very helpful. Thanks
23 de setembro de 2024
Opinião espontânea
They provide best package with best…
They provide best package with best price
20 de julho de 2024
Opinião espontânea
Raymond was very helpful in changing my…
Raymond was very helpful in changing my flights and made it easy with no stress thank you sky wizard
14 de setembro de 2024
Opinião espontânea
Fake reviews
We have a nice solution. The company offered me a refund. Thank you Skywizard.
5 de setembro de 2024
Opinião espontânea
Resposta da Skywizard
Dear Afsana,
Thank you for reaching out and sharing your concerns. I’m sorry for any confusion you’ve experienced regarding your booking.
Please allow me to clarify that Ajet Airlines is a legitimate airline, and we have issued your tickets exactly as you booked them online. If you wish to make changes to your travel dates, we can assist with this in accordance with the airline's fare rules. Please provide us with your preferred new dates, and we will be happy to help.
Regarding our suggestion to consider airlines such as Emirates or British Airways, this was meant to offer you alternative options that might better meet your travel preferences.
For further reassurance, I encourage you to visit our official website https://ajet.com/en to verify the authenticity of our services and operations. We strive to offer a quality travel experience and appreciate your understanding.
If you have any more questions or need additional assistance, please don’t hesitate to contact us directly.
Contact Number 02081299729
WhatsApp Number +447435709862
Raymond was great help fast and…
Raymond was great help fast and efficient great price I was a little worried about the booking due to the bad reviews. But I have checked with the airline once I received my e-ticket and all is well.
Would have been five stars but there was a slight change on my original booking which means my layover stay will be a 7 hours longer apart from that we are happy
Thank you
2 de setembro de 2024
Opinião espontânea
Very Good
All I can say is , this company is very reliable and i don’t hesitate to refer others.
Their service is excellent and they are very patient with customers.At first i thot i was scammed bcos i frst bought my ticket with Rwandair and later switched to Ethopian due to limited seats. They phoned , send emails all the follow ups were done perfectly. Good service
26 de agosto de 2024
Opinião espontânea
Raymond was extremely helpful and very…
Raymond was extremely helpful and very patient as I made 5 or 6 calls trying to arrange my flight and did get me the best price for my flight. Raymond also guided me through the payment system and received my e ticket within 1 hour. Great service and very polite, would highly recommend this company.
26 de agosto de 2024
Opinião espontânea
I discussed my travel plan with them…
I discussed my travel plan with them and these guys are amazing. Best for flawless travel experience
22 de agosto de 2024
Opinião espontânea
Very good service best prices
Very good service added extra baggage at small cost very helpful and excellent price . I will use this company in the future always for sure thank you to all the team 5 star
21 de agosto de 2024
Opinião espontânea
Booked 5 tickets to South Africa then asked to pay additional £700for…
Booked 5 tickets to South Africa for £1847 best price. Half an hour later I was phoned by the travel agent who asked me to send copies of my passports it took an hour to get a friend to photograph them for me as I am away. Sky wizard then phoned and said my ticket had to be changed to add my middle name and I must pay a extra £700. I refused to pay this and I called the airline to enquire they said that no booking had been made and that they do not require a middle name on the ticket. I then asked for a refund and skywizard.co.uk said that they would charge a £100 cancellation fee. I said I will raise a dispute with my credit card. I called my bank and was told the payment hadn't been taken so the threat of cancellation charges was just a trick to press me to agree to the higher price.
16 de agosto de 2024
Opinião espontânea
Resposta da Skywizard
Thank you for sharing your concerns. We sincerely apologize for your frustrating experience and take feedback like yours very seriously. As a travel agency, we must adhere to airline policies, but we strive to provide the best service and are committed to addressing any issues our customers encounter. If you would like to discuss this further or need assistance, please reach out to us directly. Your satisfaction is important to us, and we’re here to help resolve this matter.
Thank you,
Skywizard Team
Terrible Experience
Terrible Experience! Firstly let me say I'm a travel agent but even I got caught out by Sky Wizard. I found a cheap flight to USA - booked with luggage and paid in full.
The booking screen stated that I would need to wait for a staff member to confirm the flight within 48 hours as the booking system wasn't live.
I then noticed that the flight had no luggage after I added it paying an extra £100.
I panicked and started to explain what had happened in the website chat box to a very rude unhelpful man named Ben who told me to add the luggage would be an additional £250 as my flight tickets had been issued. I explained again that I added the luggage but he would not have it.
I explained that the website said my flight needed to be confirmed by a staff member and that I had not been given a booking reference or airline locator so how could the tickets have been issued! I also pointed out to Ben that on the airlines website the cost to add the luggage is £150 so where did they get the amount of £250?!
Ben was rude with his response and completely unhelpful saying I had made a mistake not adding the luggage. I explained I am a travel agent and know how to book a flight with luggage and that I wanted my money back.
I have since read reviews from other customers stating this has happened to them! Luckily Sky wizard are part of PTS who I called to advise this company are very misleading and they confirmed I should get a full refund. Luckily I did get my money back after being told by Ben cancellation fees would be charged if I didn't proceed with this bogus booking!
Be warned this is not a professional booking site - they take your money then confirm the flight within 48 hours and make up fees that don't exist. Never Again!
3 de agosto de 2024
Opinião espontânea
Resposta da Skywizard
I’m sorry to hear about your experience; it sounds very frustrating. If you believe you’ve been scammed, I recommend reporting the company to consumer protection agencies and your payment provider. Sharing your experience can help others avoid similar issues. If you need assistance or would like to discuss this further, please don’t hesitate to reach out. I hope you have received your refund by now.
Thank you,
Skywizard Team
Came good in the end
After a lack of communication when booking my flight, I found the staff at SkyWizard very helpful and apologetic. I will have no hesitation in using them again for future bookings.
8 de agosto de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Commendable customer service
Great customer service. The ticket booking did go easy and very well. The communication part was the best. Ben assisted me throughout the booking and rescheduling process, helped me get my tickets booked at a better price. Although the rescheduling fees seemed a little over, the polite communication over calls & WhatsApp chat and timely issuing of tickets was a good experience.
30 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Good customer service
Good customer service, great experience 👍
28 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Not impressed so far
Not impressed so far, I wish I had read the reviews before booking. My wife needs to travel last minute to South Africa to care for a parent. We booked a flight that seemed like a pretty good deal. The print out clearly says check in baggage allowance 2 pieces and says free baggage allowance. This is also confirmed on RwandAir website. My wife was forced to pay an extra £180 for check in luggage otherwise they would not issue tickets. I would encourage you to check your options before booking with this company.
6 de agosto de 2024
Opinião espontânea
Resposta da Skywizard
We're sorry to hear about your recent experience. It seems there was a misunderstanding regarding the baggage allowance. While we strive to offer the best prices, discounted tickets can sometimes have different terms. We're investigating why the baggage policy wasn't clearly communicated and will address this issue with the airline.
Please accept our apologies for the inconvenience. Our team will contact you shortly to discuss the situation and explore possible solutions.
Thank you for your feedback and patience.
Scam company...BEWARE !
5 de agosto de 2024
Opinião espontânea
Ricky was very helpful
30 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Great customer service
Great customer service. Easy to book. Great price
18 de julho de 2024
Opinião espontânea
SCAM BEWARE DONT BOOK WITH THIS COMPANY
I've just booked a flight to Melbourne, relieved a call shortly after booking paying ,for them to tell me I've paid wrong amount as they couldn't get flight for price I booked paid in full,they asked me to pay double amount further 600 plus on top,I said no give me a refund, he replied the refund team would call me back tomorrow .I have received emails to confirm payment and booking prior to his call scam or what?
21 de julho de 2024
Opinião espontânea
Resposta da Skywizard
We sincerely apologize for the inconvenience you've experienced. It appears that your payment was rejected by the payment gateway due to an airline-related issue. Unfortunately, this led to the confusion and incorrect pricing you encountered.
We assure you that we are not a scam and take such matters very seriously. Our team is currently reviewing your case, and our refund department will contact you shortly to resolve this matter and ensure your refund is processed.
Thank you for your understanding and patience.
Skywizard Team
It was a wonder family trip
It was a wonderful family trip because of SkyWizard their affordable and attracting prices not just helped me in saving my money but also I had the best experience because of their services.
1 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
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