Flying to Australia from UK can be stressful and you wouldn't want anything to go wrong so Ricky became a breath of fresh air. I gave him my travel dates, my budget and the airlines to consider and h... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The representative was very patient and helpful as I am elderly, and made sure I got everything okay at my end. A good company to book through. I would use them again!
Booked online, easy and processed quicky..received a call from Ricky my advisor who was exceptional making sure all my demands were fulfilled fully and offer assistance going forward. In fact am looki... Ver mais
Please don't use this company for flights. Flights advertised on their website never exist for the price shown. When you phone them to confirm your flight they give you a revised price and they are s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SkyWizard.co.uk – Your Travel Partner for Flights Worldwide SkyWizard.co.uk is the trading name of Midlands Travel Ltd, a UK-based travel company specialising in flights, international airfares and travel services for customers travelling from the UK and worldwide. We are an IATA-accredited travel agency (IATA No. 91206290) and a Protected Trust Services (PTS) member (PTS No. 6009). Our aim is to make booking flights straightforward, transparent and convenient, while providing customers with professional support throughout their travel journey. From Economy and Premium Economy to Business Class, we help customers explore competitive fares across a wide range of airlines and international destinations. Whether you are travelling for business, visiting family and friends, planning a holiday, or arranging a long-haul journey, our experienced travel team is available to assist. At SkyWizard, we believe that good travel service goes beyond simply finding a flight. We focus on clear communication, helpful customer support and assisting our customers when their travel plans change or unexpected situations arise. We are proud of the feedback shared by our customers and continuously strive to improve the experience we provide. SkyWizard.co.uk — operated by Midlands Travel Ltd. Visit skywizard.co.uk to explore flights and travel options or speak with our team.
Informações de contacto
66 Longleat, Birmingham, England, BIRMINGHAM,, B43 6QD,, BIRMINGHAM, Reino Unido
- +44 02039172645
- ricky@skywizard.co.uk
- skywizard.co.uk
3,9
Bom
209 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I got very good experience helped to…
I got very good experience helped to book my flights tickets to Zimbabwe. They know exactly what they are doing. I got a good deal and Rick was very helpful. I would recommend Sky wizard to anyone who wants to book flights.thank you Rick and team
14 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Ricky was a huge help
Ricky was a huge help, fantastic service!
15 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Sky Wizard SCAM
Please, please don't fall for them. I don't know how they have 4 stars on Trust Pilot, they are a scam.
Read ALL the negative reviews before booking. They give one price, send a confirmation email, but there’s no ticket and then they drag out the refund by asking for your bank account details.
Legitimate businesses refund you in the manner you paid with. If you pay with a credit card the money goes back there.
I cannot stress enough that SkyWizard is a fake company.
Glad they are not denying it. Their usual reply to a review is they can't find your booking.
The airline had the tickets reserved, but was waiting for SkyWizard to confirm the booking. We said we would raise a dispute with the bank after they kept saying we needed to pay an extra £400 in taxes. We gave our bank details but they wanted a letter from the bank to say there's no dispute. The bank won't do that and SkyWizard know this as they have done this several times previously. It's a con. Please beware.
4 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you for your recent correspondence and for bringing your concerns to our attention. We apologize for any inconvenience you have experienced.
We offered to process your full refund and requested your bank details to ensure the refund could be completed promptly. However, we understand that you are not comfortable sharing your bank details and have chosen to contact your card company to raise a dispute.
Given your decision, the refund will now be handled through your card company, and the dispute will be resolved by them. We will fully cooperate with your card company to ensure the process is smooth and swift.
If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team.
Thank you for your understanding and cooperation.
SkyWizard
Contact
Number +441212854220
WhatsApp Number +447435709862
As long as this agency is not too bad…
As long as this agency is not too bad they made me little problem i book ticket ass an online and then i book another one but i pay next booking they say you have to pay 100 pound extra ass penalty i pay 100 pound an they change me even the airlane i choose before and ass well the root eventually this agency is not too bae special larry one of employers work this agency he help me many times thanks brother finally i got my ticket ✌️🤜
4 de julho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Great service and great price!
When i called this company my call was answered quickly. I was helped by a gentleman by the name of Raymond. He answered all my questions and gave me a great price for our trip to Thailand. The same flight was quoted to me £160 more expensive. Great service and simply if you call them anytime, the call is answered quickly
24 de junho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Very helpful
1 de fevereiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Had a fantastic experience with this…
Had a fantastic experience with this company. The team was exceptionally professional, handling every aspect of the service with great expertise and courtesy. Moreover, their rates were the most competitive I've encountered, offering incredible value for money. Highly recommend.
25 de junho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Great prices and smooth process
Great prices and smooth process , really liked it.
23 de junho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
I booked businesses class ticket from…
I booked businesses class ticket from London to Dubai at very good price through Sky wizard and they assisted me very well in everything.
1 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Ricky was very helpful
Ricky was very helpful, by finding me a flight to Canada, you found me a good deal that suited my budget.
16 de junho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Booked my tickets to Thailand and had a…
Booked my tickets to Thailand and had a great experience Unbeatable price, great service
Highly recommend
Will use them again
5 de junho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Used skywizard 3 weeks ago for my…
Used skywizard 3 weeks ago for my tickets to Singapore
Excellent service, cheapest price.
Overall great experience
Will definitely use them again
3 de maio de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
A fantastic experience with this company.
Had a fantastic experience with this company.The team was exceptionally professional, handling every aspect of the service with great expertise and courtesy. Moreover, their rates were the most competitive I've encountered, offering incredible value for money. Highly recommend.
15 de junho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Great customer service
Great customer service
Lovely team
And best rates
I booked the tickets for my parents and they had a lovely experience
13 de junho de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Avoid like the plague
I booked my holiday through sky wizard as my granddaughter is getting married in Perth they told me after paying all installments that my flights had been changed. When contacting my flight company there was no sign of me booked on any flight none of my details. When I tried to cancel they said I had to pay £300 cancellation fee. Dealt with a man called Raymond who in the background a baby was heard crying. I Don't want this happening to anybody else and by Google reviews it's happening and been happening for a while. They are also known as Midland Travel which also has awful reviews of scamming
30 de maio de 2024
Opinião espontânea
Resposta da Skywizard
Dear Gemma,
We sincerely apologize for any trouble you might have had. Delivering outstanding customer service is our primary goal.; however, the airline always modifies schedules as a result of unexpected changes in airline operations. We have no control over it, and we can only offer solutions. It is entirely up to the traveler to decide whether or not to accept the revised flight time.
There is no indication that the £300.00 cancellation fee has been paid.
Please send us an email at sales@skywizard.co.uk. Or call us at +44 1212854220
Automatic price search but tickets booked manually
11th May - Booked tickets to Australia for a party of 5, lured in by the good prices. Booking email received instantly saying wait for confirmation. Money charged on the card.
12th May - I heard nothing so emailed via the website
Received reply the same day say, tickets are in 'pending status' with the ticketing team and to wait for 24-48h for an update on the tickets.
13th May - I heard nothing so sent another email late morning to which I never received a reply
so 8h later I messaged via the Whatsapp number on the website. I got a reply in 15 minutes saying the tickets are still being processed and the next day there should be an update. Money taken out of the account.
14th May - Messaged via Whatsapp to enquire about the tickets. Received a phone call from Raymond saying there is a problem with the Thai Airways system and they can't get the seats for me but it should be sorted by next week or earlier, and asked me to wait. I agreed to this.
16th May - Messaged for an update, got reply to say Wait until Monday.
20th May - Asked for an update at 9:16. Heard nothing, so I asked that my money is refunded if the tickets are not confirmed by 14:00.
14:16. Heard nothing, Asked for a refund.
19:00. Received call with apologies and assured that I will get a full refund within 2-3 business days and to look for an email that asks for bank account number to pay refund back into.
19:38 - replied with bank details
23rd May - asked for an update received response within a few hours that the payment is being processed and paid into my account by the end of 24th May.
24th May - money refunded.
It looks like they have an 'automated online price scanner' that they use and display prices for you, but the bookings are all done manually, and obviously by the time they get to book the cheap seats they are already gone.
They seem a legit company responsive to customers' queries but they can't always deliver the prices shown on their website.
11 de maio de 2024
Opinião espontânea
Can’t fulfil promises
Skywizard offered me a return flight to Thailand at a really good price. They said confirmation would be quick or “soon” after 5 days of to’ing and fro’ing with customer services they informedme they were having problems with EVA air ticketing and couldn’t confirm! I am now awaiting a full refund, hopefullythis will be forthcoming to enable me to book a flight through EVA air at a genuine price……£140 more than the price they offered me…. If it sounds too good to betrue it probably is
26 de abril de 2024
Opinião espontânea
Resposta da Skywizard
We sincerely apologize for any trouble you might have had. Providing outstanding customer service is our first concern. Regretfully, we were unable to find a reservation linked to your name. Please send an email with your information to sales@skywizard.co.uk so that we can help you as soon as possible. I appreciate your cooperation and understanding.
Regards, The SkyWizard Customer Support
I’ve purchased a ticket from this…
I’ve purchased a ticket from this company for 2 weeks which was taken out of my account. They then called me a few days later to say that they charged me the wrong price and to say that if I change the dates to return one day earlier it would be cheaper but I need to pay another 309. I pointed out this is the price they advertised on their website but a guy identifying himself with a strong Asian accent says his name is Raymond Brown. He was very rude and was asking me what do you want me to do? He said I would get a call from his cancellation department to cancel and sort this out. Sounds like a scam to me. They advertises for less and then when you buy they called and ask for more money. Don’t be fooled. I will be reporting this company to the fraud department
30 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Dear Passenger,
We deeply regret any inconvenience you may have experienced. Providing exceptional service is our top priority.
Unfortunately, we were unable to locate a booking request associated with your name. We kindly ask you to email your details to sales@skywizard.co.uk so that we may assist you promptly.
Thank you for your understanding and cooperation.
Sincerely,
SkyWizard Customer Service Team
Easy
Easy, quick and cheapest flight I have had to Thailand for a long time. Just awaiting confirmation….so hopefully no scam 😂
27 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Highly recommend and great customer service
They found me a good deal and allowed me to make imterest free payments over a given period of time. The staff are professional, respond to queries promptly and go the extra mile to ensure customers get the best deals and services.
26 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Thank you very much for your wonderful feedback! We're delighted to learn that you had such an amazing experience with us and that our customer service went above and beyond your expectations. It's truly gratifying to hear that we could handle your entire holiday trip and that your family thoroughly enjoyed the experience. We're eagerly anticipating your return and are excited to assist you with any future ticket purchases and trip planning needs. Your satisfaction remains our utmost priority, and we're committed to consistently delivering exceptional service. 😃
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.