Flying to Australia from UK can be stressful and you wouldn't want anything to go wrong so Ricky became a breath of fresh air. I gave him my travel dates, my budget and the airlines to consider and h... Ver mais
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Leia as opiniões dos outros
The representative was very patient and helpful as I am elderly, and made sure I got everything okay at my end. A good company to book through. I would use them again!
Booked online, easy and processed quicky..received a call from Ricky my advisor who was exceptional making sure all my demands were fulfilled fully and offer assistance going forward. In fact am looki... Ver mais
Please don't use this company for flights. Flights advertised on their website never exist for the price shown. When you phone them to confirm your flight they give you a revised price and they are s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SkyWizard.co.uk – Your Travel Partner for Flights Worldwide SkyWizard.co.uk is the trading name of Midlands Travel Ltd, a UK-based travel company specialising in flights, international airfares and travel services for customers travelling from the UK and worldwide. We are an IATA-accredited travel agency (IATA No. 91206290) and a Protected Trust Services (PTS) member (PTS No. 6009). Our aim is to make booking flights straightforward, transparent and convenient, while providing customers with professional support throughout their travel journey. From Economy and Premium Economy to Business Class, we help customers explore competitive fares across a wide range of airlines and international destinations. Whether you are travelling for business, visiting family and friends, planning a holiday, or arranging a long-haul journey, our experienced travel team is available to assist. At SkyWizard, we believe that good travel service goes beyond simply finding a flight. We focus on clear communication, helpful customer support and assisting our customers when their travel plans change or unexpected situations arise. We are proud of the feedback shared by our customers and continuously strive to improve the experience we provide. SkyWizard.co.uk — operated by Midlands Travel Ltd. Visit skywizard.co.uk to explore flights and travel options or speak with our team.
Informações de contacto
66 Longleat, Birmingham, England, BIRMINGHAM,, B43 6QD,, BIRMINGHAM, Reino Unido
- +44 02039172645
- ricky@skywizard.co.uk
- skywizard.co.uk
3,9
Bom
209 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I booked a ticket at very reasonable…
I booked a ticket at very reasonable price. And very kind and supportive staff. They answer my all questions
11 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Thank you very much for your wonderful feedback! We're delighted to learn that you had such an amazing experience with us and that our customer service went above and beyond your expectations. It's truly gratifying to hear that we could handle your entire holiday trip and that your family thoroughly enjoyed the experience. We're eagerly anticipating your return and are excited to assist you with any future ticket purchases and trip planning needs. Your satisfaction remains our utmost priority, and we're committed to consistently delivering exceptional service. 😃
I booked a ticket at very reasonable…
I booked a ticket at very reasonable price. And cooperative staff.
19 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Thank you very much for your wonderful feedback! We're delighted to learn that you had such an amazing experience with us and that our customer service went above and beyond your expectations. It's truly gratifying to hear that we could handle your entire holiday trip and that your family thoroughly enjoyed the experience. We're eagerly anticipating your return and are excited to assist you with any future ticket purchases and trip planning needs. Your satisfaction remains our utmost priority, and we're committed to consistently delivering exceptional service. 😃
Very friendly team
Very friendly team. Easily available when needed and answer all queries in time. I appreciate their professionalism and thank you.
11 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Thank you very much for your wonderful feedback! We're delighted to learn that you had such an amazing experience with us and that our customer service went above and beyond your expectations. It's truly gratifying to hear that we could handle your entire holiday trip and that your family thoroughly enjoyed the experience. We're eagerly anticipating your return and are excited to assist you with any future ticket purchases and trip planning needs. Your satisfaction remains our utmost priority, and we're committed to consistently delivering exceptional service. 😃
Fake company booked my flight to…
Fake company booked my flight to Bangkok paid for it online on there website got booking confirmation then next day got a phone call saying the economy was not available which is untrue as I phoned the airline and they stated there are plenty of seats available in economy section not helpfull at all this company
15 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Dear Passenger,
We deeply regret any inconvenience you may have experienced. Providing exceptional service is our top priority.
Unfortunately, we were unable to locate a booking request associated with your name. We kindly ask you to email your details to sales@skywizard.co.uk so that we may assist you promptly.
Thank you for your understanding and cooperation.
Sincerely,
SkyWizard Customer Service Team
The Best Service I Have Had Yet
This company really looks after that customer they go one step further than others they helped me a lot they got. me a better flight than what i booked and they done everything so fast i had my e-ticket the same day thanks
9 de abril de 2024
Opinião espontânea
Resposta da Skywizard
Thank you very much for your wonderful feedback! We're delighted to learn that you had such an amazing experience with us and that our customer service went above and beyond your expectations. It's truly gratifying to hear that we could handle your entire holiday trip and that your family thoroughly enjoyed the experience. We're eagerly anticipating your return and are excited to assist you with any future ticket purchases and trip planning needs. Your satisfaction remains our utmost priority, and we're committed to consistently delivering exceptional service. 😃
This is a totally professional customer…
This is a totally professional customer focused get it done attitude company and staff.
They find the best flight deals every time without fail.
Highly recommend to anyone looking to book flights and save money.
Stuart Payne
CEO
OmniJet Europe.
30 de março de 2024
Opinião espontânea
SKYWIZARD STINK
After hours and many conversations with Raymond, we were assured that the price quoted would be the price paid,
We went ahead with the booking with the ideal flight that ticked all the correct boxes, we paid, I verified with my bank, recieved confirmation emails from sky wizard, and from company processing the payment,
An hour later, Raymond rings me to say our reservation has been forwarded to the ticketing department and everything is good, we go ahead and book hotel and parking at heathrow, we booked hotel and car hire in Sydney, paid for internal flights to and from Sydney, exactly 1 hour later, we get numerous calls to say the tickets can not be issued, as the price has increased by 800 pound, this, after being assured it would not increase, as I refused to pay it, another hour ,tgey come back with other alternatives, that do not work,
My father in law is dying, I'm taking his daughter home, to see her father for possibly the last time, and skywizard want me to arrange my travel times around them, even after assurances that this would not happen,
We asked for our money back and this was done within 5 minutes,
TOTALLY DISGUSTED, RAYMOND SOUNDS LIKE LARRY AND VISE VERSA, DO NOT TRUST THESE PEOPLE, AS THEY BLAME THE AIRLINE, WILL NEVER USE AGAIN .
17 de março de 2024
Opinião espontânea
Resposta da Skywizard
I appreciate your input.
Serving our customers is something we are very proud of, and in your case, we have found that our agent never mentioned that your ticket was confirmed. The processing of your reservation is ongoing, and the ticket will be issued in a span of 24 to 48 hours. We sent you a confirmation email, as you mentioned; kindly read it through. It states that your reservation will eventually be reviewed and approved by a member of our diligent staff. You can be confident that one of our knowledgeable specialists will contact you shortly to confirm your airline tickets.
It was not suggested to you by our sales representative to plan your internal travel and lodging. I'm hoping the refund has already reached you.
Raymond was very patient with me…
Raymond was very patient with me checking for the best dates and prices for my budget. He explained everything and even got my mom a wheelchair for travel which was really awesome. The only slight issue I had, was not receiving a receipt on final payment just an email which raised a red flag with me as an online service. My travel date is approaching but so far so good.
4 de março de 2024
Opinião espontânea
Resposta da Skywizard
Thank you very much for your wonderful feedback! We're delighted to learn that you had such an amazing experience with us and that our customer service went above and beyond your expectations. It's truly gratifying to hear that we could handle your entire holiday trip and that your family thoroughly enjoyed the experience. We're eagerly anticipating your return and are excited to assist you with any future ticket purchases and trip planning needs. Your satisfaction remains our utmost priority, and we're committed to consistently delivering exceptional service. 😃
Resposta da Skywizard
Thank you very much for your wonderful feedback! We're delighted to learn that you had such an amazing experience with us and that our customer service went above and beyond your expectations. It's truly gratifying to hear that we could handle your entire holiday trip and that your family thoroughly enjoyed the experience. We're eagerly anticipating your return and are excited to assist you with any future ticket purchases and trip planning needs. Your satisfaction remains our utmost priority, and we're committed to consistently delivering exceptional service. 😃
I have purchased a flight to Dubai for…
I have purchased a flight to Dubai for my parents and the service offered by Skywizard was impeccable, specially Ricky who handled my booking very efficiently.
Thanks Skywizard
5 de março de 2024
Opinião espontânea
Resposta da Skywizard
Thank you very much for your wonderful feedback! We're delighted to learn that you had such an amazing experience with us and that our customer service went above and beyond your expectations. It's truly gratifying to hear that we could handle your entire holiday trip and that your family thoroughly enjoyed the experience. We're eagerly anticipating your return and are excited to assist you with any future ticket purchases and trip planning needs. Your satisfaction remains our utmost priority, and we're committed to consistently delivering exceptional service. 😃
Booked tickets for my parents it's…
Booked tickets for my parents it's really good customer service keet it up good work
31 de janeiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your glowing review! We're thrilled to hear that you had such an awesome experience with us and that our customer service exceeded your expectations. It's fantastic to know that we were able to take care of your entire holiday trip and that your family was very happy with the experience. We can't wait to welcome you back and assist with your future ticket purchases and trip planning. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. 😃
Fake pricing as they call and ask for more later
Booked the ticket for 478£ then the next day agent Reymond brown called and asked for £300 pound more payment to issue the ticket. Will never use this company. Fake pricing tricks.
26 de fevereiro de 2024
Opinião espontânea
Resposta da Skywizard
Dear Passenger,
We deeply regret any inconvenience you may have experienced. Providing exceptional service is our top priority.
Unfortunately, we were unable to locate a booking request associated with your name. We kindly ask you to email your details to sales@skywizard.co.uk so that we may assist you promptly.
Thank you for your understanding and cooperation.
Sincerely,
SkyWizard Customer Service Team
Great service!
9 de fevereiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your glowing review! We're thrilled to hear that you had such an awesome experience with us and that our customer service exceeded your expectations. It's fantastic to know that we were able to take care of your entire holiday trip and that your family was very happy with the experience. We can't wait to welcome you back and assist with your future ticket purchases and trip planning. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. 😃
Said they were ATOL protected but number given does not exist
I called Sky Wizard to ask for their ATOL number. I spoke to Larry and he gave me the number as 6009. I searched for that in the ATOL website and nothing came up. I said to Larry that doesn't exist and he hung up. Suspect? They don't advertise that they are ATOL protected on their website either so I'm presuming with these factors combined means they are not trustworthy. Be wary
13 de fevereiro de 2024
Opinião espontânea
Resposta da Skywizard
We sincerely apologize for any confusion or misunderstanding regarding the ATOL protection. While we are not currently ATOL registered, we are a PTS registered travel agency with member number 6009. We regret any inconvenience caused by the discrepancy between the information provided and your expectations. Rest assured, we are committed to transparency and compliance with all industry regulations. We will take your feedback into consideration to improve the clarity of our communications regarding our protection measures. If you have any further questions or concerns, please feel free to contact us directly. We appreciate your understanding and the opportunity to address this matter.
Fantastic service
12 de fevereiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your glowing review! We're thrilled to hear that you had such an awesome experience with us and that our customer service exceeded your expectations. It's fantastic to know that we were able to take care of your entire holiday trip and that your family was very happy with the experience. We can't wait to welcome you back and assist with your future ticket purchases and trip planning. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. 😃
Very helpful and great customer service.
Very helpful and great customer service.
9 de fevereiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your glowing review! We're thrilled to hear that you had such an awesome experience with us and that our customer service exceeded your expectations. It's fantastic to know that we were able to take care of your entire holiday trip and that your family was very happy with the experience. We can't wait to welcome you back and assist with your future ticket purchases and trip planning. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. 😃
Must say such an awesome experience and…
Must say such an awesome experience and great customer service.They took care of my entire holiday trip undoubtedly our families were very happy and definitely will buy tickets and plan our trips from sky wizard😃.
18 de janeiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your glowing review! We're thrilled to hear that you had such an awesome experience with us and that our customer service exceeded your expectations. It's fantastic to know that we were able to take care of your entire holiday trip and that your family was very happy with the experience. We can't wait to welcome you back and assist with your future ticket purchases and trip planning. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. 😃
Very helpful was very happy with the…
Very helpful was very happy with the service i received
7 de fevereiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your glowing review! We're thrilled to hear that you had such an awesome experience with us and that our customer service exceeded your expectations. It's fantastic to know that we were able to take care of your entire holiday trip and that your family was very happy with the experience. We can't wait to welcome you back and assist with your future ticket purchases and trip planning. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. 😃
they were helpful and organised.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your glowing review! We're thrilled to hear that you had such an awesome experience with us and that our customer service exceeded your expectations. It's fantastic to know that we were able to take care of your entire holiday trip and that your family was very happy with the experience. We can't wait to welcome you back and assist with your future ticket purchases and trip planning. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. 😃
Very helpful was very happy with the…
Very helpful was very happy with the service i received
24 de janeiro de 2024
Opinião espontânea
Resposta da Skywizard
Thank you so much for your glowing review! We're thrilled to hear that you had such an awesome experience with us and that our customer service exceeded your expectations. It's fantastic to know that we were able to take care of your entire holiday trip and that your family was very happy with the experience. We can't wait to welcome you back and assist with your future ticket purchases and trip planning. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. 😃
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