Slackjaw Apparel Opiniões 

620
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Always a swift and professional service when ordering. Excellent quality clothing with great designs and fit. Love their stuff. I own loads of it. Tees, Sweaters, Shirts, Hats. Always happy. Many... Ver mais

Classificada 2 em 5 estrelas

Very slow, poor customer service - Paying for 48hr postage, and a full week after the order was placed, still not been notified it has been sent - this sits with Slackjaw, not Royal Mail, who are not... Ver mais

Classificada 5 em 5 estrelas

There was an initial problem with some sizes ordered. However Rob the owner was so understanding and sent replacements and refunded our return postage. The T-shirts are top quality and fantastic desig... Ver mais

Classificada 5 em 5 estrelas

UPDATE:they handled this after speaking to them. Don’t think it’s fair to keep this up and negatively affect their business. Had to return a hoody as it was too big. Unfortunately there was some c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

One for the road. Adventure & Moto inspired Clothing & Accessories.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

620 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 16% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(620)

71 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Was left disappointed

Ordered the 3 for 2 tshirts, loved the designs so was looking forward to them arriving, delivery was fast, but when I opened the package I was left disappointed, one tee was great, quality was high and size was spot on, but the other two tees (same size) were actually smaller in size even tho I ordered all the same, checked the lable and they all matched but only one tee was a good fit, the other two were like 2 sizes down?? Contacted returns to send them all back as if I'm paying over £50 for a product I expect it to be worth it, if all the tees were the same I would of been happy, had free delivery but had to pay to return so over all I paid to look at a product that wasn't up to standard.

UPDATE: thank you for the reply below, however I have double checked my emails to and from your company and at no point did you tell me about the different size issues, only now you have say this, looking at other reviews you have had this issue before and still haven't sorted the problem, look forward to my refund

28 de maio de 2025
logótipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Hi, thanks for your review. I believe we communicated over email, as mentioned the reason for the size discrepancy was down to us working our way through old size format and introducing new (better fitting) items. Not ideal, we understand, but to avoid wastage it's something we are navigating as best we can. Thanks again for your custom! SJ Team

Classificada 2 em 5 estrelas

Sizes not consistent

Ordered 3 t shirts all 2xl .2 fit perfect 1 was too small I sent it back at a cost of £8 royal mail and explained it was wrongly sized .you agreed said it was old stock and said the 3xl will fit me .the 3xl doesn't fit it is still smaller than the other 2xl ones I first received and is very tight .iam not paying another £8 to send it back by royal mail so I'll see if it fits any of my mates .you need to sort out your sizings. Your bone coloured t shirts are much smaller than the black t shirts mick coates

27 de maio de 2025
logótipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Hi, thanks for your review. I believe we communicated over email, as mentioned the reason for the size discrepancy was down to us working our way through old size format and introducing new (better fitting) items. Not ideal, we understand, but to avoid wastage it's something we are navigating as best we can. Thanks again for your custom! SJ Team

Classificada 3 em 5 estrelas

Wrong item, no sign of refund

Was originally sent the wrong item, reached out and got a response from Rob straight away stating I will get a refund once returned. Communication after that was very slow, which I can appreciate from a small business. This seems to be rectified as of this morning. However, in all honesty I won't be purchasing from Slackjaw again which is a shame as I liked the vibe.

7 de maio de 2025
Opinião espontânea
logótipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Sorry to hear we couldn't rectify your issue in a timely manner. As you mentioned, we're a (very) small outfit here and aim to get things fixed as soon as possible but sometimes time isn't on our side. Regardless, we hope you might give us another shot in the future! All the best. SJ Team

Classificada 2 em 5 estrelas

Disappointing...

I'm really quite disappointed with my experience. The sizing seems significantly off — I always buy a large, which is usually a reliable fit, but these were extremely tight. I returned them for an exchange to an XL, sending the parcel tracked for next-day delivery.

It took ages to get any response from Slackjaw confirming they'd received the return. By the time they did, the original styles I ordered were no longer available. When the XL replacements finally arrived, they seemed no larger than the original large.

I then requested a return for a refund, again sending the parcel back via tracked next-day delivery. Although tracking confirms it was delivered, I've still received no communication acknowledging the return or processing my refund.

I've now had to request the refund directly through Klarna, but I still haven’t heard anything from Slackjaw. It's such a shame — the t-shirt material seemed great, but the sizing is inconsistent and the communication has been genuinely poor throughout.

1 de maio de 2025
logótipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Hi Damian, I can see you were refunded on the 20th May. Apologies for the delay! Thanks again, SJ Team

Classificada 5 em 5 estrelas

There was an initial problem with some…

There was an initial problem with some sizes ordered. However Rob the owner was so understanding and sent replacements and refunded our return postage. The T-shirts are top quality and fantastic designs and these 3 I’ve ordered will be the first of many I’m sure. Great service, friendly and easy interaction and lovely products. Would highly recommend!

30 de abril de 2025

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