Frustrating customer service I ordered a cot bed and found the pre-order waiting time unclear when purchasing. Customer service replies felt like I was being fobbed off, with questions left una... Ver mais
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Leia as opiniões dos outros
Dealt with my complaint brilliantly. I ordered a car seat for my one year old. While being satisfied with the product I’m not happy with the delivery. The delivery wasn’t when it was suppose to... Ver mais
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... Ver mais
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
Informações de contacto
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Happy Customer!
Bought the pram for travelling. Very lightweight as stated, easy to assemble and fold. We are not using the pram until we go abroad but have pushed it about the house and haven’t found any fault in it. Good value for money and received the pram very quickly.
Ordered and delivered on time
Great customer service
good service
easy to use website
easy to use website, lots of payment options which always help, quick delivery
Puss with partial.ly it wasn’t stated…
Puss with partial.ly it wasn’t stated that you didn’t receive the items until after all was paid. So I cancelled it. reordered the pram and it arrived next day it’s lovely.
But I never received my refund from them from the cancelled partial.ly order. It’s left me with nothing in the bank I’m not happy and they don’t seem concerned.
EDIT
I got in touch with smart kid store regarding partial.ly and they assured me they’d look into it. Which they did do and I got my refund the next day. They also kindly refunded 5% of my order as a good will gesture. Which was very kind. Thankyou so much for good customer service. Would shop here in the future.
Slight mistake with the order
Slight mistake with the order
One phone call and the problem was sorted, excellent service
Delivery was when they said it would…
Delivery was when they said it would be. Driver sent a delivery time estimate also.
Love the stroller. Just what I wanted and exactly as shown online.
I purchased the Graco Move with Me…
I purchased the Graco Move with Me swing and canopy Stargazer.
I was able to follow once despatched and was notified what day and time.
The swing it’s self was very sturdy easy to assemble and it only took about 5 minutes to get it up and running.
I really liked this swing and would certainly recommend.
Have shopped here many times and cannot…
Have shopped here many times and cannot fault the service, easy website to use lots of payments options and quick delivery with good communication
Excellent service will definitely be…
Excellent service will definitely be back
Fast and efficient
Good product as advertised
Good product as advertised and dispatched with care within prescribed period
Customer service good but had to chase a few times.
Overall the items arrived within 2 weeks and I am still waiting on the last item to arrive which has been dispatched now. If you want to save money then it's a great shop to shop top brands. Just be prepared to chase for items that should have arrived with the order to begin with if you ordered a 6-piece set. Customer service girls are really good, prompt and got back to me to resolve matters quickly.
WOW..AMAZING..
Wow, this company are fantastic. I contacted customer care before ordering, to clarify a few things, response was quick and helpful.. Order arrived on time, but an issue with delivery company, (item missing, but driver had left it on van) which was resolved and delivered later the same day...100% recommend smart kid store, and their fantastic customer care...THANKYOU..
Great product and delivery
We ordered a folding cot needed by Friday which arrived Thursday. Happy days!
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