Smart Kid Store Opiniões 

402
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Frustrating customer service I ordered a cot bed and found the pre-order waiting time unclear when purchasing. Customer service replies felt like I was being fobbed off, with questions left una... Ver mais

Classificada 5 em 5 estrelas

Dealt with my complaint brilliantly. I ordered a car seat for my one year old. While being satisfied with the product I’m not happy with the delivery. The delivery wasn’t when it was suppose to... Ver mais

Classificada 5 em 5 estrelas

Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... Ver mais

Classificada 5 em 5 estrelas

Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Informação fornecida por diversas fontes externas

Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

402 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

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3,9

Todas as opiniões

(402)

31 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great products, great prices

Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20 working days. There was a manufacture problem with this ordered and Smart Kid Store promptly sorted out the issue and sent a replacement within 2 days. Would recommend just pick the correct delivery option for your needs.

15 de agosto de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Time scale was up to 14 days

Time scale was up to 14 days, it is 3 weeks already and still did not received the item or at least the update about my order. Do not recommend. Will never buy anything here again.

13 de agosto de 2022
Classificada 1 em 5 estrelas

Still haven’t received my order…

Still haven’t received my order delivery said 5-10 days

11 de agosto de 2022
logótipo da Smart Kid Store

Resposta da Smart Kid Store

Dear Helen Coffey

Thank you for taking the time to post your review and we are sorry that you are not happy with the service. We can see that the delivery timescale on your order takes this until tomorrow which is the 10 working days. We can also see however that the item was dispatched on the day that you ordered it as per the tracking provided. We can also see that it has been out for delivery on 3 occassions and the latest status is as follows

Your parcel is being held securely at our depot and we have advised the addressee that it needs to be collected

It looks as though you may have eneterd your address incorrectly when placing the order but please can we advise you to contact parcelforce asap as otherwise they may return this to us.

Please also feel free to contact us as hello@smartkidstore.com if you have any further concerns

Kind regards

The Customer Service Team

Classificada 1 em 5 estrelas

Haven't received my order

10 de agosto de 2022
logótipo da Smart Kid Store

Resposta da Smart Kid Store

Hi Jill Lewis

Thank you for posting your review, you won't have received your item as yet as the delivery timescale is 7-14 working days as per the information on your receipt. So far it has been 8 working days, the courier will therefore contact you over the next week to arrange the delivery

Please let us know if we can be of further assistance

Kind regards

The Customer Service Team

Classificada 5 em 5 estrelas

Highly recommend this lovely company

Highly recommend this lovely company. I decided to order the joie double (after a bottle of wine) and didn't realise it was pre order only for end of September, I noticed the next day when checking emails etc. I needed it ASAP in time for holiday 🙈🤦‍♀️ so I messaged their customer services and explained what I had done, the lovely lady who emailed me back checked and said they had a few left from a previous shipment & had the warehouse sort and send me one the next day. Thanks again for fixing my stupid mistake and for doing it so quickly!!

9 de agosto de 2022
Classificada 1 em 5 estrelas

Still not received my item.

14 de julho de 2022
logótipo da Smart Kid Store

Resposta da Smart Kid Store

Dear Rod Boyd

Thank you for taking the time to post your review and we are sorry that you are unhappy with the service, we can see that you selected the free no rush delivery option at checkout but don't worry as the item will be with you well within the delivery timescale selected.

Please don't hestitate to contact us if we can be of further assistance

Kind regards

The Customer Service Team

Classificada 5 em 5 estrelas

Bought a double stroller

Bought a double stroller. They have the best prices on the market and delivery was pretty quick.
I had a slight issue with payment but the customer service was very helpful and immediately resolved it. I would definitely recommend this website and buy from here again.

30 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

False information about delivery..

False information about delivery..
I have ordered the 5 of June 2022 stroller,
still not despatched, every time I call they
given me false information about the
delivery.I'm very disappointed.

28 de junho de 2022
logótipo da Smart Kid Store

Resposta da Smart Kid Store

Dear Muna Mohamud

Thank you for taking the time to post your review and we are sorry that you are not happy with the service. As per the information on your order this was a pre-order and the stock was not available when you made the purchase. As with any pre-ordered item we can never 100% guarantee the arrival date due to a number of issues. These have now arrived but we can see that you have elected to cancel the order.

Kind regards

The Customer Service Team

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