Frustrating customer service I ordered a cot bed and found the pre-order waiting time unclear when purchasing. Customer service replies felt like I was being fobbed off, with questions left una... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dealt with my complaint brilliantly. I ordered a car seat for my one year old. While being satisfied with the product I’m not happy with the delivery. The delivery wasn’t when it was suppose to... Ver mais
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... Ver mais
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
Informações de contacto
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Had a mad shopping day and bought lots…
Had a mad shopping day and bought lots of baby stuff from different stores, this was probably the best with such a good choice, cheapest prices and the items arrived quickly
Received my sons superman booster seat…
Received my sons superman booster seat and he loves it. Looks great and is very sturdy.
Easy to assembled stroller
This was for adoptive gran daughter as the buggy is too bulky for daughter ti get on n off buses n buggy is too heavy . It was boxed perfect and easy to put up .
Great products, great prices
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20 working days. There was a manufacture problem with this ordered and Smart Kid Store promptly sorted out the issue and sent a replacement within 2 days. Would recommend just pick the correct delivery option for your needs.
Time scale was up to 14 days
Time scale was up to 14 days, it is 3 weeks already and still did not received the item or at least the update about my order. Do not recommend. Will never buy anything here again.
Waited 2weeks for delivery which I…
Waited 2weeks for delivery which I wasn't happy about as desperately needed the pushchair and would've shopped elsewhere if I knew it'd take so long! However customer service was brilliant when I rang to ask about the delay.
Still haven’t received my order…
Still haven’t received my order delivery said 5-10 days

Resposta da Smart Kid Store
Highly recommend this lovely company
Highly recommend this lovely company. I decided to order the joie double (after a bottle of wine) and didn't realise it was pre order only for end of September, I noticed the next day when checking emails etc. I needed it ASAP in time for holiday 🙈🤦♀️ so I messaged their customer services and explained what I had done, the lovely lady who emailed me back checked and said they had a few left from a previous shipment & had the warehouse sort and send me one the next day. Thanks again for fixing my stupid mistake and for doing it so quickly!!
Love the travel cot came in two days
Bought a double stroller
Bought a double stroller. They have the best prices on the market and delivery was pretty quick.
I had a slight issue with payment but the customer service was very helpful and immediately resolved it. I would definitely recommend this website and buy from here again.
Travel cot
Excellent delivery service. Travel cot as described and exactly what I wanted. Easy purchase.
Delivered when originally said it would…
Delivered when originally said it would be but l changed delivery date and it was acknowledged but not adhered to. But would buy from them again
False information about delivery..
False information about delivery..
I have ordered the 5 of June 2022 stroller,
still not despatched, every time I call they
given me false information about the
delivery.I'm very disappointed.

Resposta da Smart Kid Store
The product was great and very happy…
The product was great and very happy with it but I suggest you don't use Hermese to deliver as no tracking system and no notification when it was arriving and left at doorstep for potential theft.
Super fast delivery on the new buggy…
Super fast delivery on the new buggy for my granddaughter
And she loves it
Excellent service and products
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







