Frustrating customer service I ordered a cot bed and found the pre-order waiting time unclear when purchasing. Customer service replies felt like I was being fobbed off, with questions left una... Ver mais
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Leia as opiniões dos outros
Dealt with my complaint brilliantly. I ordered a car seat for my one year old. While being satisfied with the product I’m not happy with the delivery. The delivery wasn’t when it was suppose to... Ver mais
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... Ver mais
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... Ver mais
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Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
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402 opiniões
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Ordered my child’s cot from the smart…
Ordered my child’s cot from the smart kid store took them four days to send me an email to state they can’t deliver it to my address, when ordering it asked me for my postcode and it was accepted for postage, now I have to wait god knows how long for a refund,
Then had the cheek to ask me to sort out my own delivery for them to send it shocking
15 de junho de 2022
Opinião espontânea
Resposta da Smart Kid Store
Dear Alexandra MacPatrick
Thank you for taking the time to post your review and we are sorry that you weren't happy with the cancellation. As per the delivery details on our website, unfortunately we are unable to ship heavy items such as Nursery Furniture to Northern Ireland and we do ask customers ot contact us before placing orders. Due to the ferry journey the couriers do charge a lot to ship furniture to your location. We did as we would do normally and asked if you had any onward freight forwarders that you wanted to use as some customers take this option. We can see that the item was refunded within our 2 working days policy.
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
I got my order after a review was made…
I got my order after a review was made and was happy they delivered my product as promised. Thank you
14 de junho de 2022
Opinião espontânea
Still haven’t received my high chair…
Still haven’t received my high chair despite paying postage for quicker delivery. Email saying it would arrive today but having checked with dpd looks like Monday. Very disappointed with the service
10 de junho de 2022
Resposta da Smart Kid Store
Hi Ruby Whitelaw
Thank you for taking the time to post your review and we are sorry that you are not happy with the service, the delivery timescale that you paid for takes this up until Tuesday next week so don't worry it will be with you within this time. We can see that we have provided the tracking so please do keep an eye on this.
Please don't hesitate to contact us if you have any further concerns
Kind regards
The Customer Service Team
Giraffe
Fantastic product excellent service good value for money bought this for my granddaughters 1st Christmas I know she will just love it
9 de junho de 2022
amazing company very happy with…
amazing company very happy with everything I've ordered 😊
9 de junho de 2022
Great service fast delivery
8 de junho de 2022
Delighted with the Hauck Buggy I bought…
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes complete with a rain cover. Love the Winnie the Pooh design on the seat too.
Great communication from Smart Kids Store too. Kept me updated at all times regarding delivery. Fab service all round. Thank you so much. Highly recommended.
3 de junho de 2022
excellent website
excellent website, easy to use, clear delivery timescale, easy checkout with lots of pay later payment options, free gift also as we spend over £200
2 de junho de 2022
Opinião espontânea
Great price for obaby cot bed
Great price for obaby cot bed, delivered promptly and with free mattress protector.
30 de maio de 2022
Delivery was super quick!!
30 de maio de 2022
Opinião espontânea
excellent service thank you
28 de maio de 2022
False information about delivery
Unfortunately when I called costumer service been given false information about delivery time which lead me into cancellation of order and asking for a refund, plus due to not enough time to order item elsewhere i will have to use old stroller for my trip.
27 de maio de 2022
Resposta da Smart Kid Store
Hi Simona
Thank you for taking the time to post your review and we are sorry that you were not happy with the service. Having reviewed this and listened to the phone call you made we can confirm the following. This item is a pre-order for when it was due back into stock today. The availability date was shown on the front of the item page as the 27th May, there is then the delivery timescale. We can see that you phoned earlier in the week and were told that it was due back into stock in three days time, we understand that you understood this to be delivered to you in three days time. Please accept our apologies if there was any confusion.
Kind regards
The Customer Service Team
Pram universal adaptors
Second time I buy from this store and products, service and delivery is outstanding. Highly recommended.
23 de maio de 2022
Good experience really liking the many…
Good experience really liking the many different payment options at what is an expensive time
15 de maio de 2022
Opinião espontânea
No sound put batteries in and does not…
No sound put batteries in and does not work
Read a review on Argos and some one said the exact same thing
13 de maio de 2022
Resposta da Smart Kid Store
Dear Katie
Thank you for taking the time to post your review and we are sorry that you have an issue with your item. We really would encourgae you to contact our team at hello@smartkidstore.com so that we can resolve any issues.
Kind regards
The Customer Service Team
Excellent service kept me informed…
Excellent service kept me informed products excellent.
10 de maio de 2022
Last one. :( dissatisfied customer
Disappointed only in the fact I had ordered the cot bed that was the last one. And they wasn't fully satisfied to send out this one as it didn't meet there standards. And I fell in love with the cotbed as it fitted in with the theme of the room.
9 de maio de 2022
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