James was extremely helpful, he walked me through each step and I definitely could see a difference in the impressions I made! Very lovely highly recommend James to walk anyone through their impressio... Ver mais

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Leia as opiniões dos outros
My experience so far of smile path and their team has so far been very very positive. I was a little bit sceptical starting this journey but the customer service I have been receiving from @Max Reed h... Ver mais
Lyana was so helpful and professional in guiding me through the process of making my teeth impression kit via Google Meet. The whole experience felt so easy and seamless, and she made me feel really... Ver mais
You should take careful note of the amount of people that have had problems getting a good fit and been recommended to buy another round of moulds, to then be offered a dentist visit. I wish I had jus... Ver mais
Informações sobre a empresa
Escrito pela empresa
SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.
Informações de contacto
Unit 7, 8 Avenue of Americas , Newington , NSW 2127, Austrália
- 1300 404 171
- team@smilepath.com.au
- smilepath.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 27% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful and clear demonstration.
Very helpful and clear demonstration.
Easy guidance through every step
Easy guidance through every step, friendly staff
Amazing service
The team at smilepath have been absolute angels, Jamie And Zoro made my whole experience pleasant and easy to understand, genuinely could not ask for a better support team, absolutely incredible
Extremely frustrating experience
Extremely frustrating experience — I would strongly recommend against SmilePath.
I was advised in writing by my dentist not to commence orthodontic treatment after a suspected infection was discovered. I had not started treatment, had not signed the consent form, had not even opened the impression kit, and my aligners had not been manufactured.
Despite this, SmilePath refused to give me a full refund. I repeatedly asked for my money back and was instead offered 50% reimbursement and even a sponsorship arrangement — none of which addressed the very straightforward issue I was raising.
I ultimately had to take the matter to NSW Fair Trading before SmilePath agreed to refund my money.
The fact that I had to go through this much stress and escalation simply to get my money back for treatment I had never even commenced is completely unacceptable.
I will never use SmilePath again and absolutely would not recommend them to anyone.
Really helpful and informative service.
Really helpful and informative service.
Thanks Josh for helping me with the…
Thanks Josh for helping me with the impressions!
Josh was very helpful
Josh was very helpful, easy instructions, very nice to speak with !
Jose was very helpful and understanding…
Jose was very helpful and understanding and made the process very easy to get through resulting in a very good impression
Lyana helped me with my impression…
Lyana helped me with my impression making process. She was very helpful in guiding me through the process. Thanks a lot for you help!
Ben from Smile Path was great
Ben from Smile Path was great. Very patient and his instructions are very clear. Would definitely recommend
This company is a SCAM
This company is a SCAM, 95% of the 5* reviews on here are bots, all using the same key words with 1 review per account
Paid in full for retainer 5 months ago and ive only received 1 retainer out of my alleged 12 they've claimed to have.
Told me i would have a new one sent every 2 weeks about 2 months ago and still have not received no more than 1 retainer.
They said they'd 'speed' up the process of my next retainer 3 weeks ago and had 0 emails or update regarding this
Don't waste your money, small claims court I think
Lyana was really very helpful and kind…
Lyana was really very helpful and kind today during the session. She made it very easy and straightforward
Lyana was fantastic very helpful
Lyana was fantastic very helpful
Good instructions very clear
Thanks Derek
Great product worth a few issues
SmilePath pleased and disappointed me but the final product was worth it.
The initial impression making was more difficult to achieve an accepted impression which caused delays. At times when I was frustrated the Smilepath team worked out options and solutions to assist.
The hole experience was great and John…
The hole experience was great and John was patient guiding me through the process. Thanks
I paid in full in Jan-26' and by mid…
I paid in full in Jan-26' and by mid July-26'. I still haven't got the kit. We experience multiple delays, was sent the wrong kit, wrong size and finally had to to go to a physical location. Even after, they lost the images (after paying). Took even more time time find the images. No accountability for the delays. Only polite emails, probably from a bot. Very frustrating. Requested for a refund. Still no response.
Very nice getting your package
Very nice getting your package, overnight ships i reckon
Referred by Harvey
Easy process
Lyana was helpful, 5/5. Process was easy and straightforward, although a little uncomfortable, and had to get a larger imprint tray sent.
John helped me with my impressions and…
John helped me with my impressions and was very thorough with explaining the steps to me. I didn’t feel rushed and I felt reassured.
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