James was extremely helpful, he walked me through each step and I definitely could see a difference in the impressions I made! Very lovely highly recommend James to walk anyone through their impressio... Ver mais

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Leia as opiniões dos outros
My experience so far of smile path and their team has so far been very very positive. I was a little bit sceptical starting this journey but the customer service I have been receiving from @Max Reed h... Ver mais
Lyana was so helpful and professional in guiding me through the process of making my teeth impression kit via Google Meet. The whole experience felt so easy and seamless, and she made me feel really... Ver mais
You should take careful note of the amount of people that have had problems getting a good fit and been recommended to buy another round of moulds, to then be offered a dentist visit. I wish I had jus... Ver mais
Informações sobre a empresa
Escrito pela empresa
SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.
Informações de contacto
Unit 7, 8 Avenue of Americas , Newington , NSW 2127, Austrália
- 1300 404 171
- team@smilepath.com.au
- smilepath.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 27% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
John was very helpful in the video…
John was very helpful in the video session where he helped me take my impressions!
Impression Assistance from Ben
Ben was very helpful in assisting me to make my impressions today !
Awesome sauce
Quick and effective, was very easy to get all my aligners and all my questions answered
The impressions are difficult to take…
The impressions are difficult to take but the staff are nice and helpful
If I could offer less than 1 star I…
If I could offer less than 1 star I certainly would.
I would strongly recommend avoiding Smile Path.
The impression putty they provide is extremely poor quality and very difficult to use properly. I followed the instructions carefully and still could not get acceptable impressions.
The frustrating part is that once you use up the initial batch, they simply sell you more putty instead of acknowledging that the product itself is flawed. After more failed attempts, they then push you toward getting dental scans for an additional $150+.
I have used another company in the past for dental impressions and the difference in quality was night and day. Unfortunately that company has since closed down, otherwise I never would have tried Smile Path.
This whole process ended up being expensive, frustrating, and a complete waste of time. Save your money and look elsewhere.
Great customer service
Had to update details after doing my impressions and Ele in the chat function was super helpful. Painless and easy. Great customer service
Easy process and good customer service
Easy process and good customer service
It was amazing journey eith smile path
It was amazing journey eith smile path. I got good & confident smile .
SCAM
If I could give zero stars, I would. A company clearly run by a dodgy Indian call centre. I thought this was a good option for mild relapse post-orthodontic work, as my teeth have only shifted a bit.
I had zero communication or follow-up by anyone after I got about halfway through treatment. By the end of the treatment, my teeth had barely shifted - if at all - and my teeth looked the exact same as before I started treatment. My teeth looked nothing like what was on my Smile Projection. I sent an email advising them of this and heard nothing for 2 weeks. I called them and spoke to someone who gave me robotic answers, much like the way they communicate in emails. They told me they had sent a reply to my email but "it must not have gotten through due to a technical issue", which is clearly bullshit. They told me I need to send them more pictures of my aligners even though I had already uploaded them onto the app. I have requested a refund given I spent over $1000 and wasted 7 months of my time, yet all I received was another pre-written, robotic email response. I would recommend going to an actual, in-person orthodontist or dentist. Don't waste your time or money giving into this scam.
Update: after ongoing communication, the company stated they would provide me with a free refinement treatment. When I declined and stated I no longer wanted to continue with their service, they provided a partial refund of $300. However, I still remain dissatisfied overall due to the treatment not achieving the results as advertised.
Good customer service
Good customer service, the videos are very helpful
SmilePath is professional and easy to…
SmilePath is professional and easy to deal with. The online session made impressions simple, and the wrong tray size was replaced quickly at no cost.
Haven’t received the mouthguard yet, but so far a great experience — would recommend.
The video sessions were really helpful…
The video sessions were really helpful in guiding you. They were extremely proffessional and patient.
Won't give refunds
I have tried to get a refund after finding out I needed a root canal. They have said that I'm only eligible for 50% refund, despite not doing any impressions or having a treatment plan done. Stil yet to be resolved. Very poor customer service.
I had my impression making video this…
I had my impression making video this morning and the entire process went really well. The SmilePath staff guided me throughout the entire process and really took their time with me. The process is very simple and I can’t wait to continue the process with them for my aligners.
SmilePath Journey
I chose SmilePath to straighten my teeth discreetly and the experience was excellent. The team was professional, supportive, and made the process easy. I’m very happy with my results and would highly recommend SmilePath to anyone considering clear aligners!
it was good
it was good. very helpful. hopefully these impressions are right this time because the time it has taken to do the videos back n fourth emails my teeth have moved back to square one. but they have been very helpful and helped provide supplies. lady daisy was very helpful.
They were very helpful and walked me…
They were very helpful and walked me through the impressions! Fingers crossed the night guard helps when it gets here!
I couldn't figure out how to get rid of the bit below the review saying it was unprompted though so just noting they did ask me to leave this and send a screenshot showing I had.
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