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SmilePath Opiniões 

820
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

James was extremely helpful, he walked me through each step and I definitely could see a difference in the impressions I made! Very lovely highly recommend James to walk anyone through their impressio... Ver mais

Classificada 5 em 5 estrelas

My experience so far of smile path and their team has so far been very very positive. I was a little bit sceptical starting this journey but the customer service I have been receiving from @Max Reed h... Ver mais

Classificada 5 em 5 estrelas

Lyana was so helpful and professional in guiding me through the process of making my teeth impression kit via Google Meet. The whole experience felt so easy and seamless, and she made me feel really... Ver mais

Classificada 2 em 5 estrelas

You should take careful note of the amount of people that have had problems getting a good fit and been recommended to buy another round of moulds, to then be offered a dentist visit. I wish I had jus... Ver mais

Informações sobre a empresa

  1. Fabricante de cosméticos

Escrito pela empresa

SmilePath offers the most affordable custom clear aligner in Australia. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other clear aligners and braces.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

820 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 27% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(820)

180 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very professional service

Very professional service, purchased a night guard to prevent grinding during sleep and product exceeded my expectations and fits comfortably

4 de dezembro de 2025
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Resposta da SmilePath

Thank you so much for your review! We’re thrilled to hear that you found our service professional and that your night guard exceeded your expectations. It’s great to know it fits comfortably and is helping with night-time grinding. If you ever need anything else, we’re always here to help!

Classificada 5 em 5 estrelas

The consultant was kind and informative!

2 de dezembro de 2025
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Resposta da SmilePath

Thank you so much for your review! We’re glad to hear that our consultant was kind and informative. If you need any further assistance, we’re always here to help!

Classificada 5 em 5 estrelas

I had a great experience with…

I had a great experience with SmilePath! They guided me through the entire process of creating my mould and were very patient.

2 de dezembro de 2025
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Resposta da SmilePath

Thank you so much for your wonderful review! We're delighted to hear you had a great experience and that our team was able to guide you through the mould process patiently. We're always here to help — wishing you the best on your smile journey!

Classificada 4 em 5 estrelas

Tricky process but got there in the…

Tricky process but got there in the end. Perhaps a short video to demonstrate what is expected first, would be helpful. Anna showed attention to detail and was able to identify where I'd gone wrong.

1 de dezembro de 2025
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Resposta da SmilePath

Thank you for your review! We appreciate your feedback — we’re always looking for ways to make the process easier. We’re glad to hear that Anna was able to guide you through it and help you get everything sorted. If you need anything else along the way, we’re here to help!

Classificada 5 em 5 estrelas

Patrick was lovely and very kind

Patrick was lovely and very kind! When I was dribbling he reassured me about the process which was great. Lovely team! Look forward to my results 😁

27 de novembro de 2025
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Resposta da SmilePath

Thankyou for the feedback!

- Team Smilepath

Classificada 5 em 5 estrelas

Highly recommend!

Such an easy and simple process, that has transformed my smile in less then a year. So happy with Smile Path

26 de dezembro de 2024
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Resposta da SmilePath

Thankyou for the kind feedback!

- Team Smilepath

Classificada 5 em 5 estrelas

Smile path was extremely easy to make my impressions.

I have been wanting clear aligners for the longest time to make my bottom teeth straight.
I just jumped off my video call to create my impression and it was extremely easy.
I’m honestly so surprised I haven’t don’t this sooner.

22 de novembro de 2025
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Resposta da SmilePath

Thankyou for the kind feedback!

- Team Smilepath

Classificada 1 em 5 estrelas

WASTE OF TIME AND MONEY

I decided to try this product because it looked promising—I go through almost one set of retainers a year due to mild grinding. I placed my order on September 16, but the kit only comes in size M with no option to choose at checkout. When I called to say it didn’t fit, they suggested sending a smaller size at an extra cost (to cover shipping).
After completing the impressions and sending photos for approval, they rejected them and insisted I try size L—even after multiple conversations where I explained L would NOT fit as I have a small mouth. I didn’t want to waste more time or money on something that wasn’t guaranteed, so I requested a refund from Jamie.
Surprise! She then offered material and shipping for FREE. But by then, I’d had enough and just wanted my money back. I rejected the offer and requested a refund again. Jamie passed me on to Jordan, who also refused. On my third request, Jordan offered compensation instead of a refund. Finally, after my fourth request (including emailing the "team" email address), Jordan approved the refund on November 18—but conveniently left out the compensation they promised.
Overall, don’t waste your time—other reviews are right, this feels like a scam. I spent less time writing this review than the back-and-forth with the SmilePath team.

18 de novembro de 2025
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Resposta da SmilePath

Thank you for sharing your experience, and we’re sorry to hear things didn’t go as smoothly as they should have. This isn’t the level of clarity or support we aim to provide, and we understand how disappointing the process must have felt. We appreciate your feedback on sizing and communication and will review it to improve our service. While we’re glad your refund was processed, we regret the inconvenience along the way. If there’s anything more you need, our team is here to help.

- Team Smilepath

Classificada 1 em 5 estrelas

This is an absolute scam

This is an absolute scam. Do not waste your money. I ordered the impression packs received it a week later. I have taken two separate impressions, sent photos of the impression and my teeth to the company for them to review. They have advised they are not to the appropriate standard and I must have a video session for them to teach me how to take the impression. I’ve had 10 different night guards over the past 10 years. I’ve never had a problem with the impressions I have sent back with any other company. This company will not allow me to send the impression back as they keep saying they aren’t to their standard. I’ve been going back and forward with them for 2 weeks now. The impressions I have taken are to the exact standard outlined in their guidelines. Their guidelines regarding their process of downloading an app and uploading photos of your teeth and impression are also outdated and incorrect. Their return address in their guidelines is different to the one on the return postpaid label they send. I’ll now be disputing this purchase via PayPal as it’s very evident to me they have absolutely no intention of actually providing the night guard. It’s now been three weeks and I haven’t been bled to return the impressions. Once you do return them it takes another three weeks for the night guard to be created, just pay the extra money and use another company or even a dentist.

11 de novembro de 2025
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Resposta da SmilePath

We’re very sorry to hear about your experience and understand your concerns. Our goal is to ensure every impression meets the standard needed for a perfect fit, but we recognize that our process and communication could have been clearer. We’re reviewing our guidelines to prevent this in the future and would like to resolve your case quickly please contact us at 1300 404 171 with your order number so we can make it right.

- Team Smilepath

Classificada 4 em 5 estrelas

Harder than it seemed but excellent customer service

The process is not as easy as it seems. I required 3 sets of materials to get good impressions. Of course this is just my personal experience. They provided 2 free sets of extra materials for me to do my impressions. Customer service is excellent and effective. It was a tedious process but it is worth the price.
Zoe was the best instructor. She was patient and respectful at all times. Now I just have to wait for my retainer.

6 de novembro de 2025
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Resposta da SmilePath

Thankyou for sharing your feedback!

- Team Smilepath

Classificada 5 em 5 estrelas

Zoe was so helpful in helping me get my…

Zoe was so helpful in helping me get my impressions done. I messed up my first round of impressions so getting some advice on video while I did my second round was super helpful! Plus she was super nice!

30 de outubro de 2025
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Resposta da SmilePath

Thankyou for the feedback!

Classificada 5 em 5 estrelas

The team at Smilepath were always so…

The team at Smilepath were always so prompt and helpful. Patrick was extremely patient as I had to do my impressions a number of times.

26 de outubro de 2025
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Resposta da SmilePath

Thankyou for sharing your feedback!

Classificada 5 em 5 estrelas

Customer service 10/10

Ele helped me through the whole process. I was very skeptical but Ele guided me through it all and gave me all the information. I believe Ele is responsible for my sale today. Thank you Ele!!

24 de outubro de 2025
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Resposta da SmilePath

Thankyou for sharing your feedback!

Classificada 5 em 5 estrelas

Alyana was very friendly

Alyana was very friendly, always smiling and helpful and accurate.

23 de outubro de 2025
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Resposta da SmilePath

Thankyou for sharing the feedback!

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