I have ordered an item from them. I subsequently saw the bad reviews here and was concerned to see so many people saying that shipping takes ridiculously long, and items don’t arrive and orders are al... Ver mais
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Leia as opiniões dos outros
Amazing service!! I purchased a pair of Bronx boots, couldn't get my size in UK and they were £100 more expensive to buy in UK!! Even paying postage they still worked out £85 less! Also, great choice... Ver mais
It was truly a great experience! Everything the size, color, and overall quality was exactly as I ordered. I highly I am living United States 🇺🇸 I recommend it to people that are living here use it... Ver mais
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Delivery was fine but I received a black pair in lieu of the blue I ordered. A little disappointed. Update: upon review under a much brighter light the color does appear to be indeed blue albeit o... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Sneakin : Sneakers, Fashion and Trendy Clothing
Informações de contacto
2 rue Lavoisier , 37270 , Montlouis-sur-Loire France , França
- +33 1 86 47 62 58
- contact@sneakin.shop
- sneakin.shop
3,6
Aceitável
156 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great communication and updates
Great communication and updates. Received exactly what I ordered including correct size.
28 de janeiro de 2026
Resposta da Sneakin
Thank you for sharing your positive experience with our fashion and sportswear collection!
We appreciate your support and look forward to serving you again soon.
Worse experience
Worse experience. I placed my order on January 13, and as of January 29 I still haven’t received it. The package is still out of state. I was asked to share my experience before the product even arrived, which says a lot about the service. Very disappointed.
29 de janeiro de 2026
Resposta da Sneakin
Hello Ms. Bikosvili,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Resposta da Sneakin
Hello Mr. Hunter,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Scam alert
Do not use this company:
We returned a parka purchased during the holiday season. The parka had only been tried on indoors. The parka was in perfect condition. Once the company received the return, they claimed the article of clothing was stained.
The company then provided us two options:
1. Pay to have the item shipped back to us, which would cost over $100
2. Abandon the item and not receive a refund
My advice is do not use this company. They will use deceptive tactics to avoid providing a refund.
This was definitely a learning experience for us. We will not use this company again.
27 de janeiro de 2026
Opinião espontânea
Resposta da Sneakin
Hello Mr. Burns,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would like to contact us again through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Good selection and price.
20 de janeiro de 2026
Resposta da Sneakin
Hello, thank you for sharing your positive experience with us.
We are delighted to hear that you found great value in your purchase, as providing quality at a fair price is very important to us.
We look forward to serving you again soon!
It worked very well and I was surprised…
It worked very well and I was surprised that a shoe color that I only could get using your site, arrived "from French" faster than anything I buy online in the USA.
19 de janeiro de 2026
Resposta da Sneakin
Thank you for sharing your feedback with us!
We appreciate your support and hope to serve you again soon.
Good quality, fast shipping
Item was exactly as described, arrived quickly even though it shipped internationally, and was easily tracked. Overall great experience.
16 de janeiro de 2026
Resposta da Sneakin
Dear customer, thank you for sharing your positive feedback with us.
We are delighted to hear that our delivery speed met your expectations. Your satisfaction encourages us to maintain and improve our shipping services continuously.
Wishing you a wonderful day ahead!
I messed up. They helped.
Prompt communication and transparent procedure conveyance made a tough return/exchange process relatively smooth. Also, they were the sole provider of a relatively unique product- well done. Side shout out to the USPS for actually affordable international shipping rates.
6 de janeiro de 2026
Resposta da Sneakin
Dear customer, thank you for sharing your thoughts with us.
Wishing you a wonderful day ahead!
Quick delivery to U.S.
12 de janeiro de 2026
Resposta da Sneakin
Dear customer, thank you for sharing your feedback with us.
We wish you a wonderful day and look forward to serving you again!
Excellent First Time Purchasing Exerience.
Product exactly as described and delivered as indicated - on time.
1 de janeiro de 2026
Resposta da Sneakin
Hello, thank you for sharing your positive feedback with us.
We are delighted to hear that the quality of the product met your expectations. Ensuring high standards is always our priority to offer you the best shopping experience.
We appreciate your trust and look forward to serving you again!
Satisfied
Hat arrived in perfect condition. Took a few weeks but that could be because it was shipped from another country and it was around the holidays.
29 de dezembro de 2025
Resposta da Sneakin
Thank you for sharing your positive experience with us!
We look forward to serving you again soon!
Extremely slow at preparing and…
Extremely slow at preparing and shipping item it’s been over almost 2 weeks and I haven’t even had my item shipped to me. This is extremely poor. Also customer service didn’t even help me whatsoever. I was left even more confused when reaching out to their customer service.
5 de janeiro de 2026
Opinião espontânea
Resposta da Sneakin
Hello Mr. Andmicael,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
I ordered my son a pair of HOFF…
I ordered my son a pair of HOFF sneakers based on the size chart listed on the Sneakin website and when they finally arrived they were too small and the cost to return them to France was more than the cost of the shoes. The size chart said a EU 45 fits a US 12 but it’s more of a size 11 in the HOFF brand. AI explained that the shoe is a brand from Spain and they run small so the size chart should be adjusted for that brand. Very nice shoes otherwise.
26 de dezembro de 2025
Resposta da Sneakin
Hello Debi Brown,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
Loved my items and the time it arrived
Loved my items and the time it arrived. Quick and simple
24 de dezembro de 2025
Resposta da Sneakin
Dear customer, thank you for sharing your feedback with us.
We appreciate your support and hope to serve you again soon!
I still have not received my order and…
I still have not received my order and haven’t had any updates in over a week. I placed my order on Dec. 14.
31 de dezembro de 2025
Resposta da Sneakin
Hello MAUREEN O'REILLY, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Watch did not clear customs to US…
I ordered a watch that shipped timely and it made it to customs in the US but was missing information it needed to clear customs so it was returned to Sneak In’. Unfortunate that they did not have the proper information on the watch to clear customs. Now I am awaiting a refund??? I have emailed several times but never get a response.
Company has refunded me. Disappointed I did not get the watch but they did issue a refund.
4 de dezembro de 2025
Resposta da Sneakin
Dear Ms. Gollier,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
If you're in the USA
If you're in the USA, don't buy products from them. I contacted them many times asking them to complete the paperwork because my package was being retaining by customs and they wouldn't release it until the document was sent. Finally, they sent the document to me, I forwarded it to FedEx, and when I received the package, it wasn't even in its original box. Very disappointed.
20 de novembro de 2025
Opinião espontânea
Resposta da Sneakin
Hello Ms. Guzman,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (mailto:customer@spacefoot.com)
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Pleasant Surprise
Honestly thought I got scammed given the incredibly low price I paid and that FedEx didn't have the proper weight for a few days. Package came, and I was pleasantly surprised that I had actually gotten what I ordered!
12 de dezembro de 2025
Opinião espontânea
Resposta da Sneakin
Dear customer, thank you for sharing your feedback with us.
We appreciate your support and look forward to serving you again soon!
Problem free experience
I found what I wanted and it was quickly shipped to the USA.
4 de dezembro de 2025
Resposta da Sneakin
Dear customer, we sincerely appreciate you taking the time to share your feedback with us.
Thank you for choosing us, and we look forward to serving you again soon.
Resposta da Sneakin
Dear customer, thank you for sharing your thoughts with us.
We appreciate your feedback and hope to serve you again soon!
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