I have ordered an item from them. I subsequently saw the bad reviews here and was concerned to see so many people saying that shipping takes ridiculously long, and items don’t arrive and orders are al... Ver mais
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Amazing service!! I purchased a pair of Bronx boots, couldn't get my size in UK and they were £100 more expensive to buy in UK!! Even paying postage they still worked out £85 less! Also, great choice... Ver mais
It was truly a great experience! Everything the size, color, and overall quality was exactly as I ordered. I highly I am living United States 🇺🇸 I recommend it to people that are living here use it... Ver mais
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Delivery was fine but I received a black pair in lieu of the blue I ordered. A little disappointed. Update: upon review under a much brighter light the color does appear to be indeed blue albeit o... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Sneakin : Sneakers, Fashion and Trendy Clothing
Informações de contacto
2 rue Lavoisier , 37270 , Montlouis-sur-Loire France , França
- +33 1 86 47 62 58
- contact@sneakin.shop
- sneakin.shop
3,6
Aceitável
156 opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have sent 2 emails asking about…
I have sent 2 emails asking about buying additional shoes size 37 and have not received a response
2 de julho de 2025
Resposta da Sneakin
Hello Mr. Gordon,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We would like to inform you that we tried to contact you by phone yesterday without success.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our efforts will result in a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (mailto:customer@spacefoot.com)
(please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
I ordered a pair of Gola sneakers and…they sent the wrong size
I ordered a pair of Gola sneakers and it took a few weeks for them to arrive. When I tried them on, they were too small. I ordered a size 9 and they sent me a European size 39--which is a size 8 in America. It took some emails to get a return receipt, and they don't cover the shipping on a return, which was in France.
The best price I could find to return them was almost $50!!! So now I have a $140 pair of sneakers that don't fit and it doesn't make any sense to send them back.
I do not recommend ordering anything from this company. Better to buy from Zappos or Amazon, where errors can easily be fixed!
26 de maio de 2025
Resposta da Sneakin
Hello Ms. Cameron,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com, specifying your order number again.
Have a great day,
The Spacefoot Customer Service Team
I already send 4 mails
I already send 4 mails, asked in intagram and nobody answer, then after 18 days, i recieved a refund. That sucks!
3 de junho de 2025
Resposta da Sneakin
Hello Mr Reyes Barbosa,
We are delighted to have had the opportunity to speak with you on the phone yesterday and thank you for your time.
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
We hope that our exchange has brought you satisfaction and we remain at your disposal for any further information.
Have a great day,
The Spacefoot Customer Service Team
Unable to return shoes!
It is so frustrating to try to get a response from someone to return an item. I bought shoes too small and am trying to get a prepaid return label since it's too expensive to return through the postal. I purchased a new pair and want to return the first pair.
1 de junho de 2025
Resposta da Sneakin
Hello Mister Kolodziej,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Great experience Item was shipped immediately
Item was shipped immediately, and arrived in perfect condition.
30 de maio de 2025
Resposta da Sneakin
Hello Patrick,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
My daughter loves her stitch umbrella.
My daughter loves her stitch umbrella.
Thank you!
29 de maio de 2025
Resposta da Sneakin
Hello! Thank you Stella for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Delivery was fine but I received a…
Delivery was fine but I received a black pair in lieu of the blue I ordered. A little disappointed.
Update: upon review under a much brighter light the color does appear to be indeed blue albeit of a very, very dark shade nearing black. As a consequence I am amending the review from 3 to 5.
1 de junho de 2025
Resposta da Sneakin
Hello! Thank you Mr Porcari, for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
The running shoes
The running shoes I ordered were delivered yesterday and they are so comfortable. Shopping for them was easy and I was given many choices.
24 de maio de 2025
Resposta da Sneakin
Hello ,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Charged $15 for shipping
Charged $15 for shipping - a week later still don't know when I am getting the item I purchase. Questions to zendesk completely ignored and made impossible to respond to. Response I got completely ignored the problem. What an awful experience. I should have paid more to get the same product somewhere else
29 de maio de 2025
Resposta da Sneakin
Hello Mr. Millheim,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have also you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Still waiting for my order
Still waiting for my order. I paid an extra money for an early (2 days) delivery back in 5/21 and still waiting.
28 de maio de 2025
Resposta da Sneakin
Hello Dario,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have also sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (mailto:customer@spacefoot.com)
(please specify your order number again).
Have a great day,
The Spacefoot Customer Service Team
Great experience
There is a good variety at a reasonable price. Shipping times were not bad and there was communication throughout the process. I will definitely be ordering again!
19 de maio de 2025
Resposta da Sneakin
Hello Kayla,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Resposta da Sneakin
Hello Mrs Walker,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have also you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Resposta da Sneakin
Hello Alfredo,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Resposta da Sneakin
Bonjour !
Toute l'équipe Spacefoot vous remercie,
⭐⭐⭐⭐⭐
Excellente journée.
L'équipe Spacefoot
Resposta da Sneakin
Hello,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Resposta da Sneakin
Hello Mr Wiggins,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Great packaging to preserve hat shape
Great packaging to preserve hat shape. Long delivery time though.
3 de abril de 2025
Resposta da Sneakin
Hello ! Thank you Abigail for your review, and for your loyalty!
We are delighted that you like our products.
We've taken your comments into account and we'll do our best to make improvements accordingly.
Don't hesitate to come back regularly to the Spacefoot sites!
New products and low prices every day! 😘
The Spacefoot customer service team
Shipping fare is expensive and delivery days are fake. It takes forever. Do not buy this if you are in a hurry.
They charge high shipping rates because they promie 1-3 days delivery. It has been more than a week and my luggage is stucked anywhere in the world. I will have to travel with another luggage and I have asked them a refund for shipping and they replied to me that "my luggage is on the way". Poor company and service.
2 de abril de 2025
Resposta da Sneakin
Hello Mrs Pastor Perez,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
Same product, 1/3 the price. Winning!
Product is just as expected for 1/3 the price I’ve seen elsewhere. Thats a win in my book! For reference I’m 5’5” and 140 lbs. I ordered a medium Ichi knit blazer in navy and it fits nicely in the shoulders and waist. Will likely order more colors.
27 de março de 2025
Resposta da Sneakin
Hello! Thank you Stacy for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Very happy with my purchase and with Sneakin's service
I couldn't find the shoes that I ordered anywhere else and was very happy when they arrived. Very quick delivery. Love the shoes.
24 de março de 2025
Resposta da Sneakin
Hello! Thank you Laurie for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
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