The worst e-commerce experience possible. Where to start. a website and an app, you cant see your purchases on the website even if you can pay, so you need to download the app to follow up the de... Ver mais
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Leia as opiniões dos outros
Bought quite a few sneakers from SNKRDUNK over the last 6-12 months. Prices are easily better if not comparable to other apps/sites. Shipping is 90% of the time fast. The rest decent. But cheap compar... Ver mais
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This company is exceptional! First order with the same item it had an issue which has been resolved immediately. 2nd time ordering with the same item, it went very smooth. No hiccups or whatever. Fast... Ver mais
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Purchased a Japanese exclusive Popmart skullpanda from this site. This site communicates with via email. Despite it taking 13 days to complete which is the average time of shipping from China to US th... Ver mais
A empresa respondeu
3,9
Bom
231 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A1 since day one
Love your customer service it’s second to none. This is my 7th order and never had any issues orders always arrive in a timely manner.
11 de agosto de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you so much for shopping on SNKRDUNK!
We are very happy to hear about your positive experience with us!
Feel free to contact us anytime if you have any requests in the future so that we can improve our service quality even further! 🤝
Absolutely rubbish service
Absolutely rubbish service. Extremely slow shipping - I have been waiting for almost 3 weeks and still no updates from them.
I made a big mistake to buy from them! Was stupid to believe all these fake 5 star reviews.
15 de maio de 2024
Opinião espontânea
Resposta da snkrdunk.com
Hello, this is SNKRDUNK.
We are sorry to hear that your package hasn't delivered yet.
Please provide us your account information, we will investigate to solve your problem as soon as possible.
snkrdunk continues to be trustworthy reseller platform to buy from
snkrdunk continues to be trustworthy platform, and listed items are very competitively priced. I thoroughly enjoy everytime I buy from their platform.
One of these experiences I would like to highlight...I ordered online a pair of New Balance 993 sneakers, and the experience from order creation to delivery has been a very pleasant experience. snkrdunk's commitment to quality is top-notch, as they even messaged me, with photos, of an issue with the shoebox, which I found very minor, mind you, and giving me a choice of cancelling or continuing with the order. I chose to continue, but the point is that they were very strict with the quality of each aspect of each item you order, which I greatly appreciated and definitely builds trust. As I have ordered numerous items from them before (and each I had been happy), I will continue to shop from them.
6 de junho de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for shopping on SNKRDUNK!
We are very happy to hear that your buying experience was satisfactory.
We will continue to do our best to provide services that are more personalized to our users, so please do feel free to let us know if you have any requests.
Thank you so much!!!!
Crappy wannabe website
Crappy wannabe website - my order never came. They shipped a damaged pair. Claimed to be from Japan but I git this shiet from China instead. I can't reach them at all. What a scam! Avoid at all cost.
6 de junho de 2024
Opinião espontânea
Resposta da snkrdunk.com
Hello, this is SNKRDUNK.
There seems to be a misunderstanding of this information.
Our headquarters and main warehouse are located in Japan, and we only ship items that have passed the proper authentication process and quality checks.
Our business is expanding into overseas markets and due to the demand we have a warehouse in Singapore.
Therefore, while we ship from multiple locations, we do not ship from China at this time.
If you purchased items from our app and have problems, please provide us with your account information and order number.
We will then investigate so that we can resolve your issue.
Good experience so far
Their authentication process has been super helpful. They were able to find damages from cards I have purchase and immediately refund it to me. They are also very responsive when you message them via the chat in the 'Check the Progress' box. Can safely say I had a good experience with them so far.
10 de junho de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for the post about your good experience🤝
We will continue to do our best to make our customer support team more speedy and easier to understand, so if you have any requests, please feel free to let us know anytime :))
Thank you so much!!!!
Great service except don’t expect a…
Great service except don’t expect a cancellation request to process under any circumstances. They will restrict your use of service if you chargeback if you get scam. Be very careful when purchasing. Their terms of use on cancellation is false. It doesn’t reflect what they want to convey
11 de junho de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for reaching out and we apologize for the delay in our reply.
Kindly note that our cancellation policy (i.e. not being able to cancel a transaction for personal reasons after the start of a transaction) is made clear at the time of purchase confirmation and in our FAQs.
If an unjustified chargeback is made, our management may take countermeasures in order to avoid continued unjustified chargebacks that go against our policy and Terms of Use.
We thank you for your understanding at this time.
All good in the hood
Excellent service and communication. They inspect the product thoroughly before shipping. So far, all items i purchased were all authentic so no need to doubt.👌
4 de junho de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for the 5 star rating🌟
We hope you continue to enjoy your shopping experience with our high accuracy authentication.
Thank you so much!!!!
Great customer service real authentic…
Great customer service real authentic products
3 de junho de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for the high rating!
We are proud to have the highest technology and quality in our industry for authenticating and we hope that you will be able to continue to shop with us without any worries.
Thank you for shopping on SNKRDUNK!
Great service and very responsive
Great service and very responsive. They seem to answer back in a timely manner too. I like that they sent me a notification with photo informing me of my purchase.
1 de junho de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for shopping on SNKRDUNK!
We will continue to do our best to satisfy you and ensure that you are satisfied with our detailed services, and we hope you will use our services again in the future.
Excellent service & Communication
Great service, very communicative. Felt assured along the way. The frequent updates on your order in the app really help me feel great about my purchases. This is what you want when you order sneakers or other collectibles from a site. I am already planning my next purchase.
1 de junho de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for shopping on SNKRDUNK!
We are still expanding our services to the world, so please feel free to give us any feedback at any time!
Thank you so much :))
Better than StockX, GOAT, etc.
SNKRDUNK is a sneaker marketplace from Japan that I've used many, many times and never had an issue with. Their prices are usually cheaper than competitors such as StockX/GOAT etc, and from my own experience, has lesser QC issues than the ones mentioned above.
26 de maio de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for shopping on SNKRDUNK!
We will continue to provide you with satisfactory service, so please feel free to let us know any time if you have any requests.
Thank you for giving us a high rating!
Awesome experience and highly…
Awesome experience and highly recommended. Speedy, authentic, reliable, true professionals. Will no doubt be coming back for more!
22 de maio de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for giving us Five Stars🌟
We are especially pleased that you appreciate the speed of delivery.
We are committed to providing high operational quality at all times to ensure smooth shipments from our own warehouses.
We will continue to make every effort to improve the quality of our service, and we look forward to serving you again!
Authentic, exceptional customer service
Not sure about other stuffs but I purchased a bunch of Pokémon sealed products, cards, slabs and they’re all authentic and came in well packaged . It does take awhile for verification process but not take too long tho. There’s one time I couldn’t sign for the package multiple time because I have work and couldn’t stay home to wait for package, it ended up send back to them but then per my request they reship it to me without extra charge. Another time the slab I ordered got a little damage in the corner and they asked if I still want it or else they will cancel and refund to me. The customer support is very helpful and responsive. Done several transactions and no problem at all.
21 de maio de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for shopping on SNKRDUNK!
We are very happy to hear your high rating of our support team🌟
If you have any further questions, please feel free to contact our customer support at any time.
Your next go-to sneakers app
I really like how they update you on the status of your order at each stage of the process. They are able to give clear timelines on when each stage will be completed and are also able to consistently finish within the specified number of days. The customer support is fantastic as well and very responsive, which is great when i want an update. All the shoes I have purchased prior have also always passed the legit check with 3rd party applications. Overall, a great experience!
17 de maio de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for shopping on SNKRDUNK!
Thank you for your high rating and for telling us about the specific points you liked.
We are doing our best to provide better usability of the app and website, so we hope you will continue to support us :))
Thank you so much!!!!
This site is an absolute scam
This site is an absolute scam! Do not buy anything from them!! They are fake and come from China and they never delivered and never returned my money! They don’t respond to my emails!!! Do not buy from them, Buyer Beware!
1 de maio de 2024
Opinião espontânea
Resposta da snkrdunk.com
We apologize for the extended delay in our response.
We are sorry to hear you had an unpleasant experience purchasing from our platform.
However, since we were not able to identify your inquiry, we would appreciate it if you could get back to us.
Rest assured that we reply to all inquiries we receive and we can attest to the genuinity of our service.
Kindly provide us with more details and we will be happy to assist you regarding the issue you have faced.
We thank you for your kind patience and we look forward to hearing back from you.
Beware this is a fraudulent website…
Beware this is a fraudulent website operated by Chinese scammers
15 de abril de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your review and we apologize for the extended delay in getting back to you.
Since we were not able to identify your experience, we would appreciate it if you could reach out again in order for us to look into your experience further.
In the meantime, let us assure you that SNKRDUNK is not a fraudulent website, and our Customer Support is always available to respond to any inquiry regarding our service and the status of your orders at any time.
We would appreciate it if you could tell us more about your experience at this time.
We thank you for your patience and we look forward to hear back from you soon.
Scammers
Im not sure how it happen I've never seen this site before but they are scammers they got my card info some how and have been trying to take big amounts of money out of my account this all happened today went to bank and told them about it don't trust any of this crap they have to offer
18 de março de 2024
Opinião espontânea
Resposta da snkrdunk.com
We apologize for the delay in our response and we are sorry to hear about your experience.
Although we were not able to identify the matter at hand on our end, let us reassure you that SNKRDUNK does and will never acquire personal information such as credit card information in order to initiate a transaction. If you have had your card information used by a third party, we will immediately look into this matter in order to initiate an investigation on our end and stop any fraudulent transactions made on our platform, as we value the security and safety of our customers above all else.
We thank you for your comment and we would appreciate it if you could reach out to us privately so that we can look into this matter immediately.
SNRKDUNK sold me a pair of replica…
SNRKDUNK sold me a pair of replica Jordan 4 Bred Reimagined…the shoe box only had the men size showing on the outside of the box,instead of the men and women size the way it should be….you owe me $295 dollars…SNKRDUNK is a Fraud!!!! Give me my money back now!!!!
26 de fevereiro de 2024
Opinião espontânea
Resposta da snkrdunk.com
We apologize for not being able to get back to you sooner.
We thank you for taking your time to write a comment about your experience.
Although we were not able to identify your account or transaction, kindly note that there may be instances where only the men's size is printed on the size/style code label on the box.
Rest assured that all items handled by SNKRDUNK are authenticated and only genuine items will be delivered to our users.
We thank you again and appreciate your understanding at this time.
Exchange not allowed for unfit size
This dealer doesn’t allow exchange due to unfit shoe size, pointing to FAQ for their exchange policy. They should have been more upfront on their exchange policy as you purchase.
1 de fevereiro de 2024
Opinião espontânea
Prepare to wait longer then expected..
Ordered on 09/01/24.. Was told shoe arrived at authentication centre on 16/01/24 but till 24/01/24 still no news.. keep apologizing and saying there's a back log.. that is not my problem and should keep to their promise..
24 de janeiro de 2024
Opinião espontânea
Resposta da snkrdunk.com
Thank you for your comment.
We apologize for not having been able to get back to you sooner.
We understand that the issue of the delay in delivery of the item has been resolved at this time, but please feel free to contact us at any time should you have any further questions.
We apologize for any inconvenience caused.
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