The Sofa Shop Opiniões 

Resposta da The Sofa Shop

1/10/2026

Dear Linda,

Thank you so much for your kind review. We’re delighted to hear that everything went to plan and that you found our team very helpful throughout your experience.

We’re especially pleased that your delivery was handled with care and that you were very happy with the service. Providing a smooth, reliable and professional experience from ordering through to delivery is something we take great pride in.

Thank you for choosing The Sofa Shop and for your A1 feedback. We truly appreciate your support and hope you enjoy your new purchase for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

1/10/2026

Dear Beatrice Laker,

Thank you so much for your fantastic review. We’re delighted to hear that your new sofa is exactly as advertised and that you’re pleased with its comfort, quality, and value for money.

It means a great deal to know that you have no complaints and would highly recommend The Sofa Shop. We truly appreciate your recommendation and hope you continue to enjoy your sofa for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

1/10/2026

Dear Steve & Amy,

Thank you so much for taking the time to leave such a thoughtful review. We really appreciate that you took the time to properly experience your new sofa before sharing your feedback with us.

We’re delighted to hear that you’re glad you chose The Sofa Shop and that your experience has been positive from start to finish — from the communication and ordering process through to delivery and after-sales support.

Providing a smooth and reliable customer experience is something we work hard on every day, so hearing that you feel this is how buying furniture should be means a great deal to the whole team.

Thank you again for your kind words and for choosing The Sofa Shop. We hope you continue to enjoy your new sofa for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

1/10/2026

Dear Ann,

Thank you so much for your wonderful review. We’re delighted to hear that you had an excellent experience from selecting your two sofas through to delivery.

We’re especially pleased to hear how Zam and Jeeby went above and beyond to help you. Taking the time to remove your old sofas, hoover, rearrange your furniture and make sure everything was left just right is exactly the level of care we want our delivery team to provide.

We also really appreciate you mentioning that they turned back from their journey to Leeds to personally make sure you received your complimentary bundle. That extra effort and commitment to making sure everything was right for you is truly appreciated, and we’ll be sure to share your kind words with them.

Thank you again for choosing The Sofa Shop and for recognising our team. We hope you enjoy your new sofas for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

1/10/2026

Dear Danny,

Thank you so much for your excellent review. We’re delighted to hear that visiting our showroom gave you the opportunity to see and try the chair in person before making your decision.

It’s fantastic to know that your chair was delivered within just four days, on time as promised, and that our delivery team took the time to demonstrate all of its features and make sure you were comfortable with your purchase.

We truly appreciate your kind words about both the chair and our service. Thank you for choosing The Sofa Shop, and we hope you continue to enjoy your new chair for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

30/09/2026

Dear Susan,

Thank you so much for your wonderful review and for taking the time to share your experience with us.

We're absolutely delighted to hear you're so pleased with the quality of your sofa. It sounds like the comfort, the massage feature and all the extras, from the Bluetooth and cup holders to the storage, phone charging and reading lights, have made it well worth the investment.

We're also really pleased that Zam and Jeeby made such a good impression. It's great to hear the delivery went smoothly and that they took the time to show you how to operate everything. We'll make sure your kind words are passed on to them, as feedback like this means a lot to our delivery teams and the wider company.

Thank you again for your 10 out of 10 rating. We hope you enjoy your new sofa for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

28/09/2026

Dear David,

Thank you so much for your fantastic review and for taking the time to share your experience with us.

We’re absolutely delighted to hear that Zam and Jeeby went above and beyond to get your sofa bed safely to the top floor of your townhouse. It sounds like they certainly faced a challenge, and we’re pleased they were able to find a solution and get your sofa bed into the room you wanted it in.

We’ll make sure your kind words are passed on to them — feedback like this means a lot to our delivery teams and the wider company.

It’s also wonderful to hear that you had such a positive experience from ordering right through to delivery. We truly appreciate your 5-star rating and your kind recommendation.

Thank you again for choosing The Sofa Shop, and we hope you enjoy your new sofa bed for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

28/09/2026

Dear Billy,

Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you had such a positive experience with The Sofa Shop, from navigating our website and placing your order to the communication and delivery of your new Milano 2 Seater Cinema Sofa.

It’s great to know that you were kept updated throughout the process and that the issue you experienced was resolved quickly. We always aim to make our customer service as responsive and straightforward as possible.

We’re also pleased to hear that our delivery team took such good care when bringing your cinema sofa into your home, particularly around tight corners, and made sure everything was fully assembled, tested and working correctly before they left. Removing the packaging and leaving everything tidy is an important part of the service we provide.

Most importantly, we’re delighted that you’re happy with the quality, comfort and technology of your Milano cinema sofa. When investing in a £1,500 sofa, you should expect a product that delivers on both quality and features, so it’s fantastic to hear that yours has met those expectations.

Thank you again for choosing The Sofa Shop and for your recommendation. We hope you enjoy your Milano 2 Seater Cinema Sofa for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

28/09/2026

Dear Brian,

Thank you so much for your fantastic review! We’re delighted to hear that everything ran smoothly, from your initial questions over the phone through to ordering and delivery.

It’s great to know that you found our communication helpful and that your new sofa arrived exactly as you wanted. We always aim to make the whole experience as straightforward and stress-free as possible, so your feedback means a lot to the team.

Thank you again for choosing The Sofa Shop, and we hope you enjoy your new sofa for many years to come.

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

28/09/2026

Dear Kim,

Thank you for taking the time to share your experience. We’re sorry to hear that you’ve experienced issues with your recliner and understand how frustrating this must be, particularly when you were initially happy with the sofa.

We have checked our records but, unfortunately, we have been unable to locate an order or previous complaint that matches the details mentioned in your review.

We appreciate that your sofa is now outside our 12-month warranty period, but we would still be happy to see what we can do to assist you. If you could contact our Customer Service Team with your valid order number, we can locate your order and look into the matter further.

We value our customers and always aim to help wherever we reasonably can.

Kind regards,
The Sofa Shop Support Team

Resposta da The Sofa Shop

Actualizada a 28/09/2026

Dear Paul,

Thank you so much for your wonderful review!

We’re delighted to hear that you’re so happy with your new sofas and felt you received excellent value and first-class service from start to finish.

We’ll be sure to pass your kind words on to Zam and Jeeby. It’s fantastic to hear that they were pleasant, efficient, assembled your sofas exactly where you wanted them, and made sure you were completely happy before leaving. Taking care of the packaging and leaving everything tidy is all part of the service we aim to provide.

Your recommendation means a great deal to us, and we’re so pleased to know that you’re enjoying your new sofas.

Thank you again for choosing The Sofa Shop — we hope you enjoy them for many years to come!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

28/09/2026

Dear Linda,

Thank you so much for such a fantastic review!

We’re absolutely delighted to hear how much you enjoyed your experience with The Sofa Shop, from speaking with Adam and visiting our showroom to receiving your new cinema sofa just a few days later.

It’s especially great to hear that you found the sofa comfortable and well suited to taller customers — we love hearing that we’ve helped customers find a sofa that genuinely works for them! 🛋️

We’ll also make sure your kind words are passed on to Zam and Jeeby. It’s wonderful to hear that they delivered, assembled and explained everything clearly before leaving, as well as taking care of all the packaging.

Thank you again for highlighting our customer service, speedy delivery and the support you received from the team. We truly appreciate your recommendation and look forward to welcoming you back to The Sofa Shop in the future!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

25/09/2026

Dear Catherine,


Thank you so much for your fantastic review!

We’re delighted to hear that you were pleased with the whole experience, from the service you received to the delivery of your beautiful new sofa.

We’ll be sure to pass your kind words on to Kez and Sam — they’ll be thrilled to know their first-class service made such a positive impression.

We hope you enjoy your new sofa for many years to come, and thank you again for choosing The Sofa Shop!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

25/09/2026

Dear Paul,

Thank you so much for taking the time to share your experience with The Sofa Shop! We’re delighted to hear that you were happy with the entire process, from purchasing your new sofa to the price, on-time delivery, and professional installation.

It’s also wonderful to hear that our delivery and installation team were friendly and helpful throughout. We always aim to make buying a new sofa as smooth and enjoyable as possible, and feedback like yours means a lot to the whole team.

We hope you enjoy your new sofa for many years to come, and thank you again for choosing The Sofa Shop!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

23/09/2026

Dear Shahzad,

Thank you so much for your fantastic 5-star review!

We’re delighted to hear that you’re so happy with your new sofa and the service provided by Zam & Jeeby. It’s great to know they assembled everything carefully and took the time to show you how to use all the features before leaving.

Making sure our customers feel comfortable and confident with their new recliner sofa from the moment it arrives is all part of the first-class service we aim to provide.

We’ll be sure to pass your kind feedback on to Zam & Jeeby. Thank you for choosing The Sofa Shop, and we hope you enjoy your new sofa for many years to come

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

22/09/2026

Dear Debarshi,

Thank you so much for taking the time to leave this detailed review. We’re really pleased that ordering over the phone helped clear up your confusion, and that our delivery team unpacked, installed and fully tested everything before leaving. We’ll be sure to pass your kind feedback on to Zam & Jeeby.

It’s great to hear that you’re enjoying your recliner, the generous storage, heated seats and overall functionality. We also really appreciate your honest feedback on the massage function and completely understand your comparison with moving-ball massage.

On the massage, that’s actually a deliberate choice rather than a limitation. Roller/shiatsu-style massage uses moving mechanical balls that apply deep, targeted pressure. This can be effective for a short 10–15 minute session, but it isn’t designed for continuous daily use and may strain the back or shoulders if used for longer periods. It’s also not recommended for people with certain conditions, including pregnancy, pacemakers, circulation issues or recent surgery.

Vibration massage is gentler on the body and more suitable for regular daily use. It can still help relax muscles and promote circulation without the same level of deep mechanical pressure. This is why we use vibration massage in a recliner designed to be enjoyed every day, rather than the stronger roller-style system typically found in dedicated massage chairs.

We really appreciate the detailed feedback and your honest comment about the massage. We hope you continue to enjoy the comfort, heat, reclining function and storage your new recliner has to offer!

Thank you for choosing The Sofa Shop

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

22/09/2026

Dear Anthony,

Thank you for your fantastic 5-star review!

We’re delighted to hear that you were happy with the prompt delivery and that Zam & Jeeby provided such a friendly and efficient service. It’s great to know they took care of the assembly and made the whole experience easy for you.

Delivering a smooth, professional and first-class service is exactly what we aim for with every order. We’ll be sure to pass your kind feedback on to the team.

Thank you for choosing The Sofa Shop, and we hope you enjoy your new sofa!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

22/09/2026

Dear David,

Thank you so much for your fantastic 5-star review!

We’re delighted to hear that Zam & Jeeby delivered your recliner chair with such care and professionalism. Prompt, respectful and helpful service is exactly what we aim for with every delivery.

Providing a first-class customer experience from the moment you order through to delivery is our goal, so it’s wonderful to know the team delivered on that promise.

Thank you for choosing The Sofa Shop, and we hope you enjoy your new recliner!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

22/09/2026

Dear Ian,

Thank you so much for your fantastic 5-star review!

We’re delighted to hear that you’re so pleased with your new purchase and that Zam & Jeeby provided an excellent delivery service, keeping you updated throughout. We’ll be sure to pass your kind feedback on to them.

We’re thrilled that you’re enjoying your new recliner and hope it brings you plenty of comfort for years to come. Thank you for choosing The Sofa Shop!

Kind regards,
The Sofa Shop Team

Resposta da The Sofa Shop

21/09/2026

Dear Peter,

Thank you for taking the time to share your experience and feedback. We're sorry to hear you haven't been completely satisfied with your sofas, and we appreciate the chance to clarify the concerns you've raised.

We'd like to be clear on the position regarding the stitching/tear you reported. As part of our warranty process, the affected sofa was independently inspected by Castelan Group — an FCA-regulated furniture repair and warranty specialist with over 10 years of experience in the industry, and our appointed third-party partner for exactly this kind of assessment. Their technician carried out a full physical inspection of the sofa and the affected area, and their formal report confirmed that the tear to the LHF seat cover was not the result of a manufacturing defect.

The independent report specifically recorded the cause as accidental damage occurring during use, with additional wear also visible to the surrounding leather. We'd like to politely clarify that our manufacturer's warranty covers manufacturing defects only — issues arising from the materials or construction of the sofa itself — and does not extend to accidental damage occurring during use, in line with standard industry practice. As this was assessed as accidental damage rather than a manufacturing fault, it unfortunately falls outside what we're able to cover under warranty. We understand this isn't the outcome you were hoping for, but as an FCA-regulated body, Castelan Group's assessments are independent, evidence-based, and carried out to a regulated standard — our decision reflects their findings, not a judgement call made internally by us.

Separately, you've mentioned the massage device in the back cushion feeling uncomfortable or obtrusive. This is the first time this has been reported to us, and it wasn't something Castelan Group's technician was asked to assess as part of the original inspection. We'd like to look into it properly — could you please send a short video showing the issue to support@sofa-shop.co.uk? Once we have this, our team can review it and advise you on next steps.

We genuinely value your feedback and want every concern raised to receive proper attention. Thank you again for your patience and understanding regarding the outcome of the independent inspection — we look forward to receiving your video so we can look into the second issue for you.

Kind regards,
The Sofa Shop Team