I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or... Ver mais
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I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returne... Ver mais
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I ga... Ver mais
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The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Informações de contacto
651 N Broad St, Suite 201, 19709, Middletown, Estados Unidos da América
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Mau
256 opiniões
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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Kudos to Solana's customer service. I purchased the unisex heated vest,2…
I purchased the unisex heated vest,2 batteries and the charger. The system wasn't working at full capacity and shut down after 2 hours on all heat levels. I emailed customer service and the company replied with several troubleshooting steps to go through to see if it was a faulty vest or bad batteries. after discovering the problem, the customer service department sent me out what I needed in a quick and professional time. My special thanks to Jayson for being in constant communication with me through e mail. A very good company and decent products.
28 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Debbie,
Thank you so much for taking the time to share your experience and for the wonderful review. While we’re sorry the system wasn’t performing at full capacity at first, we’re really glad our team was able to walk you through troubleshooting and quickly get the right solution out to you.
We’re especially happy to hear Jayson kept in close communication and made the process smooth and stress-free. We’ll be sure to pass along your kind words to him.
Thank you again for your support and for choosing Solana Gear. We truly appreciate you!
Best,
Solana Gear
Great for any cold weather temperature
We got our heated vests in November. I have to spend time outside at work and bulky coats make my job harder. The vest is amazing. I can wear it and a sweatshirt when its 20 degrees and not get cold! Sometimes I'm outside for almost 2 hrs! The battery lasts the whole time on high. My coworkers ask to wear it now to when they go out! The different settings make it perfect for any chilly weather!
3 de fevereiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Joleen,
Thank you so much for the fantastic review and for taking the time to share your experience! We’re thrilled to hear your heated vest has been keeping you warm and comfortable at work.
It’s great to know the battery is lasting through those long stretches outside and that the different heat settings are helping you adjust for any temperature. Sounds like your coworkers might need one too!
Thanks again for your kind words and for choosing Solana Gear. We truly appreciate your support!
Best,
Solana Gear
Purchased vest for my husband for Xmas…
Purchased vest for my husband for Xmas and my son-in-law. They both love the vest. I think it was an auto shut-off so if they leave it on, the battery does not run out.
31 de dezembro de 2025
Opinião espontânea
Resposta da Solana Gear
Hi Evva,
Thank you so much for taking the time to share your experience with us! We love hearing that both your husband and son-in-law are enjoying their vests.
You’re absolutely right about the auto shut-off feature. It’s designed to help preserve battery life and add a little extra peace of mind if the vest is left on. We’re glad it’s been helpful for them and making their experience even better.
Thanks again for your kind words and for choosing Solana Gear. We truly appreciate your support!
Best,
Solana Gear
Vest without a battery
I ordered a vest for my son and used the size chart provided by Solara. The vest is too small and the battery wasn’t sent with the vest. Now they want me to keep the vest without a battery and offered me a 30% refund. Why would I want to keep a vest without a battery that is too small. Please do not do business with this company!! Not a good business! All they want to do is take your money!!!
29 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Steve,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, especially since this was a gift for your son.
Receiving a vest that doesn’t fit and missing the battery is certainly not the experience we want for any customer. We completely understand how frustrating that must feel, and we apologize for the inconvenience this caused. Our goal is always to provide complete, ready-to-use products and clear resolution options when something goes wrong.
We’d truly appreciate the opportunity to make this right for you. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist with a proper return, replacement, or refund solution.
Thank you for bringing this to our attention.
Regards,
Solana Gear
Great Customer Service communication
I ordered 2 vests; one fit but the other was too small. I sent back the small one for an exchange; my only issue is that I had to pay for shipping. Second issue was that one of the battery packs failed and would not recharge. Solana replaced that battery pack immediately without issue. Great communication from customer service.
21 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Mike,
Thank you for taking the time to share your experience and for the thoughtful review. We’re glad to hear one vest worked out well and that our team was able to quickly replace the battery pack without any hassle.
We understand your concern about the return shipping cost for the exchange, and we appreciate you calling that out. Feedback like yours helps us continue improving both our products and our policies. We’re happy to know our customer service communication still made the process smoother overall.
Thanks again for choosing Solana Gear. If there’s ever anything else we can help with, please don’t hesitate to reach out.
Best,
Solana Gear
Heated vest issue.
I ordered a heated vest as a gift. After the 3rd wearing it wykd not work. I contacted the company and they responded within a few hours. They suggested some troubleshooting which we tried, but it didn't work. I inormed them and they arranged for a replacement to be shipped to me. The customer service was outstanding! James, the representative I dealt with resolved my issue within hours, not days. Exceptional!
1 de fevereiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Donna,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re sorry the vest stopped working after a few wears, especially since it was a gift, but we’re so glad our team was able to step in quickly and get things sorted out for you.
It’s great to hear the troubleshooting and replacement process was smooth, and we’ll be sure to pass your kind words along to James. He’ll be thrilled to know he made such a positive difference. Providing fast, helpful support is exactly what we strive for.
Thank you again for choosing Solana Gear and for your thoughtful feedback. We truly appreciate your support!
Best,
Solana Gear
Bought it for my husband for Christmas
Bought it for my husband for Christmas. Delivery was quick. He loves it so far. I bought an extra battery so he can have one ready at all times.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi June,
Thank you so much for taking the time to leave such a lovely review! We’re thrilled to hear the vest arrived quickly and that your husband is loving it so far.
Great idea picking up an extra battery too, having one ready to swap in is a perfect way to stay warm all day without interruption.
We truly appreciate your support and thank you for choosing Solana Gear. If you ever need anything, our team is always here to help.
Best,
Solana Gear
THIS SOLAR VEST IS FANTASTIC
THIS SOLAR VEST IS FANTASTIC. IT BEEN COLD COLD IN OREGON. I WEAR THE VEST EVERYDAY ALL DAY. I JUST RECEIVED ANOTHER BATTERY THAT I ORDERED SO I HAVE HEAT ALL DAY. MAYBE ITS BECAUSE I AM 92 BUT I AM FREEZING EVERYDAY. I HAVE MY FURNACE TEMP ON 74 BUT I AM STILL COLD. IF I RAISE THE TEMP MY HEAT BILL IS HUGE. YOUR VEST IS A LIFE SAVER
THANKYOU
31 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Lewis,
Thank you so much for taking the time to share your experience. We’re so happy to hear that your vest has been keeping you warm during those cold Oregon days and that the extra battery is helping you stay comfortable all day long.
Knowing that our vest has made such a meaningful difference for you. Hearing you call it a “life saver” really touched our whole team.
Thank you again for your kind words and for choosing Solana Gear. We’re honored to be part of your everyday routine. Please don’t hesitate to reach out if you ever need anything at all.
Stay warm and take care,
Solana Gear
I made sure the powerbank was charged…
I made sure the powerbank was charged before I wore the vest. I wore out to dinner turning the vest off each time I was indoors. Altogether the vest was on for about an hour and when I went to wear it the next day the battery bank was dead. On a full charge I thought the battery bank would last more than an hour. Not impressed. I bought one for my son to go snowboarding with and when I asked him about his he said it doesn't last long either. Not impressed with the product. 3 star review because the vest fits as advertised but battery bank is not good.
30 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi there,
Thank you for taking the time to share your detailed feedback and for the honest review. We’re glad to hear the vest fit as expected, but we’re sorry to hear the battery performance hasn’t lived up to your expectations.
A fully charged power bank should typically last longer than about an hour of use, so what you described doesn’t sound right. It’s possible there may be an issue with the battery or charger, especially if you and your son are experiencing shorter runtimes. That’s definitely something we’d like to look into for you.
At Solana Gear, we want every part of the product. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
We appreciate you bringing this to our attention and giving us the chance to make it right.
Regards,
Solana Gear
Quality customer service department
My experience with Solana Gear has been terrific. Customer service couldn’t have been more cooperative and helpful with all my questions and issues. My first experience I ordered the wrong size. They immediately shipped me out the correct size and I received it in three days. The second issue I had was with the vest stopped heating. They had me do a check on the battery and the vest determined the vest was at fault and no more questions just sent me a new one. I have spoken with.Solana Gear three different times and they were very polite and very helpful every time. Thank you and keep up the good work. It’s appreciated.
29 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Rick,
Thank you so much for taking the time to share such a thoughtful review. We truly appreciate you describing your experience with us, and we’re thrilled to hear that our customer service team was able to support you quickly and smoothly each time.
Whether it was getting the right size out to you fast or helping troubleshoot and replace your vest, our goal is always to make things easy and stress-free. It’s wonderful to know our team’s responsiveness and politeness made a difference.
Thanks again for your trust and support. We’re grateful you chose Solana Gear and hope you continue enjoying your gear for a long time to come!
Best,
Solana Gear
Ordering My Vest
I ordered a vest last night. The online ordering went smoothly. After ordering, I had to add mailing info.
No problem!
Can't wait for it to arrive.
Kitty
29 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Kitty,
Thank you so much for taking the time to share your experience! We’re glad to hear your ordering process went smoothly and that updating your mailing information was quick and easy.
We’re excited for your vest to arrive too and hope you absolutely love it once it gets to you. If you ever have any questions or need assistance along the way, our team is always happy to help.
Thanks again for choosing Solana Gear!
Best,
Solana Gear
Heat only lasted 3 hours.
30 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Susan,
Thank you for taking the time to leave a review and share your feedback with us. We’re sorry to hear that the heat only lasted about three hours, as we understand how important reliable battery performance is when using your vest.
Depending on the heat setting and conditions, battery life can vary, but what you described may indicate an issue with the battery or charger. That’s definitely something we’d like to look into for you.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and help with troubleshooting or a replacement if needed. We appreciate the opportunity to make this right.
Sincerely,
Solana Gear
Battery failed
Battery failed. Firm sent a new battery with no issues requesting it.
28 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi David,
Thank you for taking the time to share your feedback with us. We’re sorry to hear the original battery failed, but we’re glad our team was able to quickly send you a replacement without any hassle.
We always aim to make the process simple and stand behind our products whenever something isn’t working as it should. It’s great to hear the issue was resolved smoothly for you.
If there’s ever anything else we can help with, please don’t hesitate to reach out. We appreciate your support and thank you for choosing Solana Gear.
Best,
Solana Gear
Their new “International Sizing” misses the mark
I ordered two vests prior to Christmas. Both of them arrived, fit & worked perfectly. So I ordered two more this month(January). Now the company has changed their sizing to “International Sizing”. So when ordering I ordered an XS for myself instead of the Small like my first vest. It was H U G E! I can no longer get one of their vests that will fit me. Also, I ordered an XL for my husband (his normal size) and it was two sizes too small. So very disappointed to have to pay $14 to return them. Currently waiting on a refund. You’ve heard the saying “if it ain’t broke don’t fix it”. So I’m debating whether or not to reorder a 3X for my husband or to find another vendor. It will depend on how long it takes to see the refund. The vests have already been sent back!
29 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Patti,
Thank you for taking the time to share your detailed feedback with us. We truly appreciate you being a returning customer and are glad to hear your first two vests fit and worked perfectly.
That’s why we’re especially sorry to hear about the frustration you experienced with the updated international sizing. We understand how disappointing it must have been to receive items that didn’t fit as expected, especially after ordering based on your previous purchase. Your feedback about the sizing differences and return costs is important, and we’ll be sure to share it with our team as we continue improving our fit guidance and policies.
We’re also happy to check on the status of your refund and help you find the best size if you decide to reorder. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and we’ll gladly assist you further.
Thank you again for your continued support and for giving us the opportunity to make things right.
Sincerely,
Solana Gear
Bought two both gifts and everyone has…
Bought two both gifts and everyone has raved about quality and fit! Thanks to customer care team for help with shipping:)
11 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Marissa,
Thank you so much for taking the time to leave such a lovely review! We’re thrilled to hear that both gifts were a hit and that everyone has been raving about the quality and fit, that’s exactly what we hope for with every order.
We’re also glad our customer care team could help make the shipping process smooth for you. It’s always our goal to provide support that’s just as great as the gear itself.
Thanks again for choosing Solana Gear and for sharing your experience with us!
Best,
Solana Gear
The vest is great but the battery is a…
The vest is great but the battery is a joke. Full charge battery running on low lasted about 2 hours. Unable to recharge again.
28 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Roland,
Thank you for taking the time to share your feedback with us. We’re glad to hear you’re enjoying the vest itself, but we’re sorry the battery performance hasn’t met your expectations.
A full charge lasting only a couple of hours on low and then being unable to recharge certainly isn’t the experience we want for our customers. That sounds unusual, and it may indicate an issue with the battery or charger that we’d like to look into right away.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review this with you and help with troubleshooting. We appreciate you bringing this to our attention and the opportunity to make it right.
Sincerely,
Solana Gear
Kudos to both Customer Service and Solana Gear
Never before have I been treated so well by Customer Service as I was with Solana Gear. My vest arrived but did not fit. In addition, I had troubles getting it to heat. Over a few days, I had several written communications with the staff. Their responses were immediate and very well written. Responders answered me promptly (even on weekends) with clarity and kindness. As a former English professor, I cannot help but notice the quality of writing skills. My problems were solved quickly and accurately, and I am grateful for the service I received. since I mostly communicated with Chris, I must mention him by name.
I cannot end my comment without mentioning the following: Luckily, my vest arrived at my home in Maine before storm Fern did, with temperatures below freezing, plus high winds. Thus, I got to try out the vest, not only outside in 4 degrees, but also inside when I lost I my heat for several hour. The vest worked well in both places.
18 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Gail,
Thank you so much for your incredibly kind and thoughtful review. We truly appreciate you taking the time to share your experience with us.
We’re sorry the vest didn’t fit perfectly at first and that you ran into some heating issues, but we’re so glad our team was able to respond quickly and help resolve everything for you. Your comments about the clarity and quality of our communication truly mean a lot — especially coming from a former English professor! We’ll be sure to pass your kind words along to Chris as well. He’ll be thrilled to know he made a positive difference.
We’re also happy to hear the vest arrived just in time and kept you warm during those freezing Maine temperatures and power outages. Knowing it helped when you needed it most is exactly why we do what we do.
Thank you again for your support and for choosing Solana Gear. It means more to us than you know.
All the best,
Solana Gear
Great Customer Service
I worked with Jayson on the customer service team. One of my gloves came with an incomplete seam. I was offered a 30% refund, which might have covered a professional repair, but I got the gloves on sale so the refund was not going to be much. While I waited for a response for an actual quote for the cost of repair, I expressed my understanding that I didn't seem to have a choice, and the refund makes the most sense financially for the company. It was explained that the discount was the quickest resolution they could offer me, but I was not comfortable with the quality the glove might be not having the factory seems. In the end I was sent a new set of gloves.
7 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Ai,
Thank you so much for taking the time to share your experience and for the thoughtful review. We’re sorry you initially received a glove with a seam issue, but we’re glad Jayson was able to work closely with you and help find a solution that you felt comfortable with.
We always want our customers to feel confident in the quality of their gear, and while we try to offer quick resolutions, we completely understand wanting a product that meets our factory standards. We’re happy we could ultimately send you a new set of gloves and make things right.
We truly appreciate your patience, understanding, and support. Thanks again for choosing Solana Gear!
Best,
Solana Gear
Defect
I had a problem with one of the vests I ordered.Anderson was very nice and offered a new vest and power pack. We didn’t know if it was the power pack or vest.
26 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Jane,
Thank you so much for taking the time to leave a review and share your experience. While we’re sorry to hear you ran into an issue with one of the vests, we’re glad Anderson was able to step in and help right away with a replacement vest and power pack.
We always want to make sure our customers are taken care of, especially when there’s any uncertainty about the cause, so it’s great to hear our team was able to support you quickly and kindly. We’ll be sure to pass your thoughtful feedback along to Anderson.
We truly appreciate your support and thank you for choosing Solana Gear!
Best,
Solana Gear
Great!
I ordered 2 heated vests and was so satisfied with them that I attempted to reorder another as a gift. I ran into a snag with the recipient’s address (after I had placed the order). I called customer service and their rep, Sam, was incredibly helpful in correcting the address. I really can’t even imagine a better customer experience!
The vests are very lightweight, which we like and doesn’t impact our golf swing. For us, we’re more apt to play golf on chillier days with these vests!
12 de janeiro de 2026
Opinião espontânea
Resposta da Solana Gear
Hi Kay,
Thank you so much for the wonderful review and for taking the time to share your experience with us! We’re thrilled to hear how happy you’ve been with your heated vests and that you came back to order another as a gift.
We’re especially glad Sam was able to quickly help correct the address and make the process smooth for you. We’ll be sure to pass along your kind words to him. It’s also great to hear the lightweight design keeps you comfortable on the course. Staying warm without affecting your golf swing is exactly what we designed them for!
Thanks again for your support and for choosing Solana Gear. We hope you enjoy many more chilly golf days ahead!
Best,
Solana Gear
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