The most incredible experience - it’s like going into actual shoe heaven. Sophia Webster is my favourite shoe brand and I LOVE going to see Faye, she ALWAYS goes above and beyond. Messaging me picture... Ver mais
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Leia as opiniões dos outros
First time ordering from Sophie Webster, and sadly, I’m not impressed. I ordered a pair of shoes over a week ago and received an order confirmation, but despite several emails, I’ve had no response or... Ver mais
I had the pleasure of visiting the Sophia Webster Archive Store in Stratford on Saturday and what an absolute gem it is. Fabulous selection of stunning pieces. All the girls there were so helpful & lo... Ver mais
I had the most wonderful experience shopping at Sophia Webster, all thanks to Fay! She was an absolute delight to talk to and treated us beautifully. Her customer service is incredibly engaging, warm,... Ver mais
Informações sobre a empresa
Escrito pela empresa
Welcome to the official Sophia Webster website. View the latest shoes, bags and bridal collections. Express Worldwide Delivery. We always try our hardest to help so please do reach out to us first with any issues, we would love to help.
Informações de contacto
London, Reino Unido
- customerservice@sophiawebster.com
- sophiawebster.com
4,1
Bom
309 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 57% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Disgraceful cannot arrange a return
Disgraceful cannot arrange a return. They do not respond or resolve the matter accordingly. Still cannot get thru on the customer services telephone number. Tried 22 times!
28 de junho de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi again,
I'm so sorry that you've not received an update as of yet.
We had thought that we'd been in touch with you however, I'm concerned that we've not been receiving your emails and therefore I've requested some more information from you so I can look into this with immediate effect and with the upmost urgency.
If you can provide some further information at your earliest convenience, I'll have this escalated to our logistics team to help us identify where this issue has come from.
We do also have our phone lines open so I'm so sorry that this hasn't worked for you - I'd love to look into that further via email once I've received your details.
Best,
Sophie - Team SW ✨👠
Fast and perfect
Placed the Order got the Shoes next day. Never was disapointed with a SW Order, always perfect. The Butterflyes fitting like a glove and afther a first breaking in they found the place in my SW display ;O) next to the others. I love my new heels
26 de junho de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Dani,
Thanks so much for the feedback and we're thrilled that you love your butterflies!
Can't wait to hear what you purchase next!
Best,
Sophie - Team SW 👠✨
Very good customer service
Very good customer service! Follow up with my enquiry promptly and able to resolve my problem of the online purchase.
20 de junho de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi there,
We're super pleased that we were able to assist you in your query and it was our pleasure to help!
Best,
Sophie - Team SW 👠✨
THE best customer service I have ever…
THE best customer service I have ever experienced. I had a problem with a pair of shoes with the embellished heel - contacted customer service and within 4 days they had my shoes sent off and repaired. I was more than happy to purchase a replacement heel embellishment and pay to repair this myself but they went above and beyond to have this fixed for me! I will honestly only buy Sophia Webster heels from now on because of this experience - so much better than I have experienced at other high end brands. Thank you so much my shoes are perfect!
9 de junho de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi there Issie,
It was our absolute pleasure to have been able to help with your repair as we've worked really hard recently on implementing a new repairs page on the website!
We cannot wait to have you back as a repeat customer and do let us know if you need help with anything else.
Best,
Sophie - Team SW 👠✨
Absolutely love my shoes 😻
Absolutely love my shoes 😻. Delivery by DPD not so good 😖
13 de junho de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Julie,
We're super pleased to hear that you love your shoe but are sorry to hear that your delivery wasn't as seamless as we would have hoped.
If you've not already sent us an email, we'd love to look into this further and feedback to the carrier so if there's any further information you can provide, we'd really love to hear it!
Best,
Sophie - Team SW 👠✨
I have been stalking your shoes for…
I have been stalking your shoes for YEARS! And the time came for me to order my very own wings! The order process was very easy, and my shoes arrived much quicker than I expected. They were packed securely and the box was oh so pretty too! I am absolutely over the moon, I cant wait to wear them and hopefully add to my collection in the future!
8 de junho de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Natalie,
Thanks for the feedback!
We hope you LOVE wearing your wings and we can't wait for you to find an opportunity to wear them soon!
Best,
Sophie - Team SW 👠✨
Worst experience ever
Worst experience ever
I made an order number: 1434380 in 25/05/2023.
After that I received a mail to confirm the shipping in 27/05/2023 , but when I tracking the order it is until now (processing order).I think it is not normal , I am very upset about this delay, and frankly, your service is very bad. I sent an email to customer service, but I did not find any response ,today is 01/06/2023 and until now I don’t have any idea where is my shoes
25 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Seba,
Thank you for sharing your feedback and I am so sorry about your experience! This is certainly not the norm and I'd love to provide some more information.
I can see that we received your email on Saturday 27th, we responded on the same day and also initiated an investigation with the carrier. I'm pleased to say that we received an update this morning and I've followed up with a more detailed update and resolution via email
If you have any questions of the back of the email, please do let me know by responding directly back and it would be my pleasure to help in any way that I can.
Best,
Sophie - Team SW 👠✨
Excellent customer service by Kajal!
Sophia Webster has the most stellar customer service. Specifically, Kajal is amazing! She answered my questions, addressed my concerns and provided the ultimate customer experience. Sophia Webster is lucky to have you, Kajal! Thank you!
29 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Johnlee,
We're so thrilled to hear about your experience with Kajal and are delighted that you got the resolution you needed!
Have the most wonderful week!
Best,
Sophie - Team SW 👠✨
Love my shoes!
I ordered my shoes online. It was an easy process. The shipment arrived in great timing and also was in great condition. I opened the box and my purchase was nicely packed. The shoes were exactly what I expected from SW.. gorgeous, well-made shoes. I will be purchasing more in the future.
26 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi there,
Your feedback means a lot and it's great to hear that you love the shoe and the process of purchasing from us.
We can't wait to have you back again for more purchases in the future!
Best,
Sophie - Team SW 👠✨
Absolutely beautiful shoes
Absolutely beautiful shoes . Totally unique...shipped quickly and packaged beautifully
27 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Christine,
Thank you so much for taking the time to pop us some feedback!
We're so pleased that you love the shoes as much as we do.
Best,
Sophie - Team SW 👠✨
Brought some heels for my wife and she…
Brought some heels for my wife and she wore them to a wedding and the one was damaged so we emailed in and Sophia Webster sorted it straight away and sent out a new pair even before original ones had been sent back.
2 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hello Ryan,
Thanks for giving us some lovely feedback on our repairs process, I'll make sure that Taylor receives your feedback too!
We hope that your wife continues to love her Perla Sandals!
Best,
Sophie - Team SW 👠✨
C’est toujours une bonne expérience…
C’est toujours une bonne expérience d’achat
Chaque paire commandée est un petit bijou plein de détails et facile à porter
Les sacs sont uniques et originaux
Je suis donc ravie à chaque fois
Merci à Sophia Webster pour cette fantaisie qui illumine mon quotidien
🩷
9 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Maeva,
We really appreciate your kind feedback and look forward to having you back as a customer soon!
Best,
Sophie - Team SW 👠✨
Beautiful, High Quality Products
High quality products and proactive and friendly staff.
It’s always a pleasure to buy from Sophia Webster x x x
13 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hello Victoria,
We really appreciate your feedback on both the product and service so thank you for leaving such a lovely review!
Wishing you a great day!
Best,
Sophie - Team SW 👠✨
Sooo happy with my purchase !
Sooo happy with my purchase !
Those sandals are simply adorable..and my favorite colors also ..lilac and pink 💗
True to size they were supposed to arrive on Monday the 15th .What a lovely surprise I received my order 10 minuts ago ..5 days before ..ouah !
Plus I do appreciate that I can pay my purchase with Klarma..Thank you sooo much ..You have a customer 4 life !💌
11 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi there!
It's music to our ears to hear about how much you love your sandals and how much of an ease it was to place the order with Klarna.
Enjoy wearing your new SW's!
Best,
Sophie - Team SW 👠✨
Nothing less than perfection
Wonderful experience, my order arrived the next morning with great communication on the order status at all times.
I ordered shoes for both myself and my daughter and they are perfect. Quality and fit is perfect and the shoes are stunning.
6 de abril de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Laura,
I'll be sure to share your feedback on your shopping experience with the wider company - thank you for taking the time to leave such a nice review.
I hope you and your daughter absolutely LOVE wearing your new Sophia's!
Best,
Sophie - Team SW 👠✨
Really terrible customer service i went…
Really terrible customer service i went in to look at bridal shoes for myself and got ignored and made to feel in the way , nobody helped me ended up walking out despite them having the pair i was wanting to try and possibly buy. Do better.
7 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Lea,
I am so sorry to hear that this was your experience. I'm eager to get to the bottom of this and see how this has happened and what we can do to resolve it.
So I can further investigate this and assist in a pair of shoes for your wedding that we hope will be perfect for you, please may I ask that you pop me through an email via customerservice@sophiawebster.co.uk?
I'm keen to hear more about where you were shopping so we can pick this up internally.
I'm looking forward to hearing from you soon!
Best,
Sophie - Team SW 👠✨
Spectacular Wings
Order was super easy and it came soon.
Shoes are spectacular 🤩
They are unique and special.
They are a bit heavy but it is due to rich decoration. Also, they are very soft and they fit perfectly.
I will shop more :)
3 de maio de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Ana,
We're so pleased to hear that you love the shoes as much as we do and can see the craftmanship that has gone into each and every pair!
Thank you for the feedback.
Best,
Sophie - Team SW 👠✨
From Across the Pond and Beyond, Sophia Webster is awesome!
I'm in the US, but Sophia Websters products are always great and customer service is always pleasant with quick response time! I love all my shoes and I love the company! I accidentally ordered a wrong size they took care of it immediately. No questions asked. This is why I keep shopping thier website and vendors. Trusted brand with beautiful styles
25 de abril de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Natasha,
It's so great to hear about your experience and we're so happy that you're such a fan of the brand and shoes!
Thanks for taking the time to leave a review.
Best,
Sophie - Team SW 👠✨
Shopia was very helpful when I had an…
Shopia was very helpful when I had an issue.
Went above and beyond to help me.
Thank you 😊
21 de abril de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Rhonda,
You're so welcome for the assistance, I hope the issue is resolved with the return you've been trying to make with the other business we had the confusion with!
If you ever need anything further help, please let me know.
Have a great day!
Best,
Sophie - Team SW ✨👠
Great customer service one of the best…
Great customer service one of the best I've dealt with, Taylor was quick to reply and sorted my query professionally and fully
14 de abril de 2023
Opinião espontânea
Resposta da Sophia Webster
Hi Karen,
Thank you so much for the feedback, it'll be passed onto Taylor!
Have a fantastic day!
Best,
Sophie - Team SW ✨👠
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