Soren's House Opiniões 

217
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered some mustard made red coat hangers for my toddlers room, they look great in his open wardrobe. The ordering was super easy and delivery was really quick.

Classificada 5 em 5 estrelas

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... Ver mais

Classificada 5 em 5 estrelas

First time purchase from Soren's House. Items arrived very quickly, beautifully packaged. I hadn't appreciated their mission until i read the card that came with my items. I feel the shop beautifully... Ver mais

Classificada 5 em 5 estrelas

Just received another parcel from Soren's House. A lovely selection of bits and bobs for my manager before he heads off on paternity leave. Lovely quality, well packaged and arrived Monday morning des... Ver mais

Informações sobre a empresa

  1. Loja de brinquedos
  2. também em
  3. Loja infantil

Escrito pela empresa

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

217 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,2

Todas as opiniões

(217)

43 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Shocking and zero accountability

Really slow service iv never shopped anywhere that took over 2 to even dispatch.tracking is non existent.customer service just regurgitate delivery time scales despite it not even being dispatched yet.
I would off been better getting the item from a trusted store like John Lewis because the customer service and delivery is much better.
First and last time I shop here * update quoted to be delivered before the 29th and it’s still not here,customers prefere honesty and accountability from customer service not gaslighting customers that the product isn’t late.

24 de maio de 2025
Opinião espontânea
logótipo da Soren's House

Resposta da Soren's House

Hi Victoria, the Banwood items clearly state 7-10 working days delivery on the product page so your item is due to arrive with you before the 29th. I have just resent your tracking email as it may have gone into spam. Thanks again for shopping with us.

Hi Victoria, the 29th is tomorrow. I can see that your tracking shows that your parcel has been sorted at the national hub and will be out for delivery tomorrow which is 10 working days since ordering. Thank you again and apologies for any confusion!

Classificada 5 em 5 estrelas

Exclusive brands with good customer service

We recently purchased a changing mat from Sorens House and were really impressed! They had a great selection of brands and products we couldn’t find anywhere else in the UK. Delivery was fast, and the wishlist feature made it super easy to share gift ideas with friends and family. Highly recommend for anyone preparing for a new arrival!

3 de abril de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Scooter I ordered broke 3 months later…

Scooter I ordered broke 3 months later I purchased. After a couple of emails we received a replacement.

31 de janeiro de 2025
Opinião espontânea
logótipo da Soren's House

Resposta da Soren's House

Hi Andras,

I have just emailed a copy email from November 2024 regarding this. I am so sorry that this has still not been rectified for you, we were told that a spare part would be posted out to you once available and our ticket was closed in error. I will get this rectified for you today. Huge apologies again for any disappointment caused.

Best wishes,
Sally

Classificada 1 em 5 estrelas

Awful experience

Awful experience. Don’t order large pieces of furniture from this company, they do not keep you up to date on delivery times and delays. Both times I have ordered furniture I have had to chase for updates on shipments, they have not notified me when a delay has occurred, communication is just awful. I am over 1k out of pocket still waiting on a bed being delivered nearly 6 weeks after ordering it and will be pursuing a chargeback with my bank next week if I don’t hear anything on Monday. Avoid!

10 de maio de 2025
Opinião espontânea
logótipo da Soren's House

Resposta da Soren's House

Hi Antonia,

I’m so sorry that your item was delayed, we have experienced several delays with customs because of Easter and bank holidays. Your bed has already been collected by our courier who will be in contact to organise your delivery. You should have received a despatch email, it may have gone into spam?

Best wishes,
Claire

Hi Antonia,

I can see that your bed has been delivered by our couriers today. Apologies again for the delay which was caused by Easter and bank holidays. Please let me know if we can help with anything else.

Best wishes,
Claire

Classificada 5 em 5 estrelas

Great service

My delivery was delayed due to a supplier issue but the communication and service was great right through. The chest has now been delivered and it's gorgeous 🤩

30 de abril de 2025
Classificada 1 em 5 estrelas

Poor customer service.

I ordered numerous items where the delivery time was approximately 4 weeks, the items arrived considerably later than this (up to 9 weeks after ordering), the company never volunteered any delivery updates and when they replied to my requests for information re. Delivery timescales I was provided inaccurate and inconsistent information.

29 de abril de 2025
logótipo da Soren's House

Resposta da Soren's House

Hi Natalie, thank you for leaving us a review. I can see from your order that you had 5 x Lorena Canals items on your order with delivery of approximately 4 weeks. I can see that one of the items was later than expected due to a delay at manufacturing and that this was delivered last week. Apologies again for the unforeseen delay and for any disappointment caused.

Best,
Soren’s House

Classificada 5 em 5 estrelas

Super speedy delivery

Made the order on Friday afternoon and it was delivered by Saturday, I really don’t think I ordered any kind of next day delivery, just the only one the offered, so was really impressed how quickly it arrived. Item was well packaged too. All in all very happy with everything.

3 de abril de 2025
Classificada 5 em 5 estrelas

Very fast delivery

Placed our order for a Scoot & Ride Highway Kick 1 'Push & Go' Scooter on Thursday at 21:49 pm and received the scooter on Saturday around lunch time. I came across Soren's House because it was advertised as the local partner of Scoot & Ride (Austrian company) in the UK and can definitely recommend them. The scooter was already sold out on the Scoot & Ride website in the colour we wanted and am very happy with our purchase.

29 de março de 2025
Classificada 5 em 5 estrelas

Perfect little bed !

Shipment arrived 3 days early which was great. Nice and easy to put together with simple step by step instructions. Perfect little bed for my 5 year old, we live full time in a static caravan and the bedrooms are small so this is a perfect fit with the bonus of being able to store and play under the bed 10/10 from me and my son . Thank you soren’s house !

28 de fevereiro de 2025

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