Soren's House Opiniões 

217
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered some mustard made red coat hangers for my toddlers room, they look great in his open wardrobe. The ordering was super easy and delivery was really quick.

Classificada 5 em 5 estrelas

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... Ver mais

Classificada 5 em 5 estrelas

First time purchase from Soren's House. Items arrived very quickly, beautifully packaged. I hadn't appreciated their mission until i read the card that came with my items. I feel the shop beautifully... Ver mais

Classificada 5 em 5 estrelas

Just received another parcel from Soren's House. A lovely selection of bits and bobs for my manager before he heads off on paternity leave. Lovely quality, well packaged and arrived Monday morning des... Ver mais

Informações sobre a empresa

  1. Loja de brinquedos
  2. também em
  3. Loja infantil

Escrito pela empresa

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

217 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,2

Todas as opiniões

(217)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Delighted to have found this shop.

Easy to navigate website with a great selection of products. Order was dispatched and delivered promptly. The items are well made and work well. My only issue was I ideally would have also ordered a girl themed equivalent but there wasn't an option available.

26 de setembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Lovely products

Lovely products. Really pleased with the quality of what I have received. Delivery took about 2-3 weeks longer than stated and no communication to let me know there was a delay. I had to chase. I think if there is a delay the customer should be informed without them having to check out what is going on.

30 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First time purchase from Soren's House

First time purchase from Soren's House. Items arrived very quickly, beautifully packaged. I hadn't appreciated their mission until i read the card that came with my items. I feel the shop beautifully represents their values and mission. Low/non tox quality items for children. Will happily buy again.

28 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Pretty straightforward experience

I had a pretty straightforward experience with Soren’s House where I placed an order, everything arrived super fast and in a great condition. I don’t have any experience with their customer service. They stock most of our favorite brands so I’ll be a returning customer for sure especially since it’s an independent store with a focus on natural materials and ethical toys.

29 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

24 weeks…so far…waiting for delivery

Ordered 2 items with expected delivery of around 4 weeks on the 7th February…it has now been 24 weeks and still no sign of delivery. I have emailed/called to no response however they have responded on Instagram saying there is a delay and they will get back to me but still I have heard nothing.
The item is still for sale on their website with suggested delivery of up to 4 weeks which is so unfair to anybody else who orders it if it’s going to take over half a year to arrive!

25 de julho de 2024
Opinião espontânea
logótipo da Soren's House

Resposta da Soren's House

Hi Beth,

I can see from your order that you placed an order for 2 x Lorena Canals baskets which were delayed at the manufacture point until June. I can see this was communicated with you via instagram. We have had no emails or voice messages from you on our customer services systems. We have had a delivery date from Kuehne + Nagel for Tuesday 30th July, so these will be with you next week. Apologies again for the delay!

Best wishes,
Sally

Classificada 1 em 5 estrelas

Took my money 10 weeks ago and still no delivery...

Placed an order for a very expensive changing table 10 weeks ago and it has not arrived after the company promised that it would be arriving countless times and dragged me along. My baby is now due and I have no changing table. I am starting to wonder if this is a fake company who has now taken my money and won't provide my order. Really disappointed and should have ordered the item directly from the company who makes it instead of using this company which seems like a scam! The worst service and I do not recommend getting anything from them!! I have had to follow up every week instead of them keeping me updated - this is no way to run a business!

1 de julho de 2024
Opinião espontânea
logótipo da Soren's House

Resposta da Soren's House

Hi Mishka, as explained to your husband there was some confusion with your delivery. The delivery was requested on Tuesday 25th June, but unfortunately the courier was unable to deliver on that date. We were told that there would be no one available to accept delivery for several weeks which we now know is not the case, so we have rebooked the courier. As explained to Muhammad, the courier will be in contact to organise your delivery tomorrow or Wednesday. Thanks for your patience and apologies again for the confusion.

Best wishes
Sally

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