Soru’s jewelry is beautiful and their service is sublime! Deb has been incredibly helpful with my many requests over the last years. It makes the shopping experience so much more comfortable when I know there is someone on the other end who will make sure I get top quality products and service. It really shows that they put their heart and soul into this family business. From the packaging, to quality, and service Soru has been consistently fantastic. I highly recommend them!

Beautiful jewellery and real quality. The price and quality align. Won’t be disappointed.

Lovely necklace , fast delivery too

I want give a 5* shout out to Deb @soru such great customer service I had an exchange and didn’t realise I left my own necklace in with return so was overjoyed that my new pendant arrived with necklace beautifully wrapped, an extremely pleasant surprise!
Great customer service all round and looking to another purchase soon.
Thank you once again A****
Nicki

Excellent communication and willingness to help with enquiries regarding order.

Fantastic service from the Customer Care team.
Having had an issue with my beautiful earrings I contacted the team who made repairs fast, easy and reliable. Wonderful service. Beautiful products.

I ordered two items of earrings; sadly one did not suitably matched with my outfit so I contacted Soru Jewellery customer services to request a return. Jo responded promptly to my return request and furthermore provided assistance with wearing the earring comfortably as well. Thank you so much Jo! It’s always a pleasure to deal with Soru customer services Team, the response to all my queries have always been swift. Customer care Team always resolved my queries with great care and support. Thank you

Helpful and good customer service! Thank you

I am really pleased with the gorgeous Sicilian charm and necklace that I ordered. It’s stunning and beautifully packaged too.

The delivery was quick and I was really impressed with the excellent communication when I asked to amend my order. Very efficient and friendly. Thank you

I haven’t received my items yet but already need to write a review to express my gratitude to the customer service provided to me over the weekend.
I have had my eye on a necklace … or two from Soru for a while and when I got a bit intoxicated on my birthday I pressed send on my order from my phone without reviewing what I had in my cart. I immediately emailed customer service that I ordered two too many of the necklace I wanted and by the next day (this was the weekend mind you) I already had a response that my order would be corrected and my additional funds sent back.
Thank you for helping an overly enthusiastic shopper out <3
I am so so excited to receive my Trinacria charm and reminisce being 20 living in Sicily again.
Love you Jo!

I ordered the Treasures Sun earrings (absolutely stunning, though just a bit too warm for my skin tone). When I made my return, I left this feedback—and was genuinely blown away when Zahide reached out to offer a custom pair in sterling silver! I’ve never known a jewellery brand to go to such lengths, especially at no extra cost.

In the end, I realised I’d prefer them in a champagne gold rather than silver, so I won’t be going ahead with the custom order. But still—what an incredible experience. I may be returning the earrings, but I’ll definitely be back!

I was hanging out for a discount code for my birthday. I can’t wait to wear my new earrings they are stunning-they will be the perfect addition to my summer accessories

Had a slight problem with some earrings that I’d ordered, customer services were brilliant at responding straight away and resolving the issue. Jo was so helpful, love the jewellery and the customer service! Thank you.

I love the jewellery pieces as they have an extraordinary design and great quality - and I already have a few pieces :) But besides that I want to mention that the customer service is amazing. They are always helpful and willing to find a solution to help the customer to be happy and satisfied with the jewellery. Every question I have reached out to them, they answered quickly and always helped me with my wishes. Thank you Deb and Jo and the whole SORU team!

Jo was extremely helpful and went above and beyond with my enquiry and I am now even having custom earrings made specially! An absolute pleasure to deal with. I will definitely be buying for Soru again.

SORU jewellery is absolutely stunning and their customer service truly is exceptional. I recently reached out to the team regarding an issue with a ring and Deb provided immediate help offering me either a refund or repair as the item was now out of stock. I requested a refund and she coordinated free shipping and will then arrange onward shipping to Italy for the repair - fantastic all round!

SORU are an amazing company selling beautifully designed and made jewellery and offering fantastic customer services. I reached out to them as one of my earrings needed a repair. They responded quickly and told me that it was no problem at all to fix my earring. They fixed it beautifully and returned the item quickly. I cannot recommend SORU highly enough.

Soru is my go-to for beautiful jewellery, but on this occasion I reached out to ask if they could help me fix one of their necklaces I had broken. Deb was amazing - organising the sending of it for fixing and the return. I couldn't have asked for better service. Having been stung by a few high end brands recently, Soru are leading the way in fabulous customer service!

I own several Soru earrings, including a beautiful ruby and turquoise pair – the backs have been loose for years and I never got round to resolving it!

A whole eight (!) years after purchasing the pair, prompted by an upcoming event to wear them at, I reached out last week to the customer service team (half thinking it was too late). But Deb was swift, gracious, and proactive to arrange a selection of backs to be sent to me asap – which has since resolved the issue, so I won’t risk losing my earrings!

Thank you so much for the excellent customer service – and the personal touch. Much appreciated.