Southdownsinsurance Opiniões 

Straight forward
Very good price

Booked a 5 day holiday to Scotland. Got insurance to cover cancellation mainly. Reasonable priced for what we wanted. All good. Also was one of the cheaper ones.

If I could Rate ZERO I would.
Very disappointing experience. I was an existing customer looking to renew my insurance and was completely open about a previous fractured foot. The insurer then asked whether I could guarantee that I would not need physiotherapy in the future. As nobody can accurately predict future medical treatment, I answered honestly and said I could not.

Because of that answer, they refused to insure me. It feels unreasonable to expect customers to predict future healthcare requirements, and it appears that being honest worked against me. I would have expected a more balanced and sensible approach from an insurer. Based on my experience, I would not recommend them, as you will need a crystal ball to state that you will not require any Drs, Hospital, Physio, Medical or investigation in the future ! Who would ever say this is the case. No on knows what the future holds

Website easy to navigate, good level of cover, premium sensible, Provide all the cover all that I wanted.

I have been renewing my policy yearly with Southdowninsurance for the pass 6 years. I have a longterm disability. I have found them to be reasonably priced and very professional in their communications with me.
I would recommend and will continue to use. 100%
Thanks
Abbey Palmer

Easy to use the website. Information is clear.

I renewed my annual policy by phone having shopped around they were the best price and could cater for my existing conditions. Customer service was extremely helpful and patient. Really happy with the support received.

The site is very clear and asks the right questions.

I have spoken to Hannah today & the lady was absolutely helpful.

I love to use this company. The online application is really simple and they also have an excellent customer service helpline too.

My wife had put the incorrect date of birth , and didn't notice till she had printed the form off, they were very helpful and had a nice manner through out.

Southdown was recommended by money saving expert app amongst others. I chose this based on what they were offering suited wife and I.
What I liked is that we didn't have fill out the details of medication taken by my spouse but they can directly get information from the GP.

Hayley made renewing and upgrading my policy super easy. My new policy was competitively priced and covered everything that I needed.

Read the small print!
My son had his flight delayed requiring an overnight stay overnight which meant he missed a second flight. Southdown said their policy didn’t cover this because the delay was caused by pilots exceeding their flying hours. When we challenged this as being a common problem and something they should cover, it then took them 2 months of running around filling in paperwork and in many cases, repeating the same paperwork, only to state that they still would not reimburse my son.
Customer Service is atrocious as all calls were routed to AXA in America. The telephone lines were extremely poor quality and agents could not be heard resulting in calls taking much longer than necessary trying to decipher what was being said.

Very Quick, Straight Forward and easy to complete. Would definetely use again.

Polite and efficient staff member.very reasonable price.
.

Brilliant customer service, always answer quick, they know what they are doing abd great premium.

Answered quickly. Clear information.