Needed to change dates of insurance due to flight changes, called no long wait,uk customer service, Hayley waa very helpful , simple to do. Insurance for holiday next year so can't comment on claims... Ver mais
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Leia as opiniões dos outros
I tried to obtain some travel insurance through the online website, but when attempting to enter my responses to questions on the form, the system kept moving me back to the previous page. I then ca... Ver mais
Really happy with Southdowns so far. I compared quite a few travel insurance options and they offered really good cover at the best price, which made the decision easy. Everything was straightforward... Ver mais
Southdown was recommended by money saving expert app amongst others. I chose this based on what they were offering suited wife and I. What I liked is that we didn't have fill out the details of medi... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk. We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group. Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.
Informações de contacto
77-79 High Street, BN44 3RE, Steyning
- 01903 255659
- jane.bason@southdownsinsurance.co.uk
- southdownsinsurance.co.uk
4,4
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Thorough. Friendly. Peace of Mind
Thorough. Friendly. Excellent customer service equates to added peace of mind.
27 de maio de 2026
Very Reliable and Trusworthy
Very reliable and trusworthy. I always get travel insurance from Southdowns and they always deal with any issues right away.
26 de maio de 2026
Great service
Friendly staff and clear with their policy covers and details. Not had to make a claim to date, but service to date has been good.
20 de maio de 2026
Easy to use when visiting the website…
Easy to use when visiting the website and with good prices.
20 de maio de 2026
Travel Insurance
Bought travel insurance but not yet activated so too early to give meaningful review
13 de maio de 2026
Nice company to deal with
2nd year using this company for my travel insurance for holidays, no problems at all, the website is easy to navigate.
17 de maio de 2026
Proper cover for day trips and very helpful with queries
I was recommended this company by a travel group I belong to, as one of few insurance providers that cover foreign day trips.
Their website is easy to use and prices are very competitive for comparable cover.
I recently had to all them to upgrade a European policy to worldwide and they couldn't have been more helpful.
20 de março de 2026
Great service
Great service, really quick and easy to fill out the forms. Covered all my health needs at an excellent price. Feel very confident in traveling knowing I have extensive insurance cover. Overall excellent 👌
15 de maio de 2026
Easy application and competitive prices…
Easy application and competitive prices and cover.
12 de maio de 2026
Quick and easy to apply and very quick…
Quick and easy to apply and very quick to send all policies i would definitely recommend
9 de maio de 2026
Absolutely horrendous customer service!
Absolutely horrendous customer service!
They are appalling! Avoid Avoid Avoid!!!!
If you need to make a claim, you are lost! Every call ends with a "sorry, wait another 72hours and we promise it will get sorted!"
Right!3 months later you are still in the same place!
7 de maio de 2026
Opinião espontânea
Resposta da Southdownsinsurance
Dear Customer,
We are very sorry to learn of your experience and appreciate the time you have taken to provide your feedback.
Your feedback is very valuable to both Southdowns and AXA Partners and will be used to help improve our service and product to ensure we can continue to meet the high standard we strive to deliver.
If you have not registered a complaint and would like to discuss your concerns in further detail, please do use the below contact methods in order to speak with the relevant Complaints Team.
Email: claimcomplaints@axa-travel-insurance.com
Phone: 01737 815227
Once again, we thank you for sharing your feedback.
Kind Regards Southdowns/AXA Partners
Easy process to arrange insurance…
Easy process to arrange insurance cover; reasonable in terms of costs; however not sure what my experience would have been had i needed medical attention; so i gave 5 star for arranging process.
27 de abril de 2026
The phone agent was very polite and…
The phone agent was very polite and helpful to me when purchasing travel insurance..
5 de maio de 2026
The process was quick and easy and…
The process was quick and easy and reasonably priced.
2 de maio de 2026
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