Highly recommend Spectrum after our car failed its MOT on a sensor covered by our policy. The garage was being difficult about providing the required invoice breakdown. Linzi was brilliant on day one... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First time claiming on car warranty but shouldn’t have worried From the first call to confirmation the fault was covered we received excellent customer service Lois was amazing even calling the g... Ver mais
Hiya im Lozza, I Must give FIVE STARS for Emily absolutely fantastic she was attentive courteous, and very very professional..if it wasn't for Emily, I may not of had the experience I did.. THANK... Ver mais
What a great experience! My repairs were explained to me in a simple to understand way by Jack from the technical team and the management of my repair was dealt with by Emily, who kept me informed fro... Ver mais
Informações sobre a empresa
Escrito pela empresa
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Informações de contacto
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Reino Unido
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,5
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really pleased with spectrum insurance…
Really pleased with spectrum insurance and they way they handled my claim. Emily especially kept me up to date with the process of my insurance claim.
Thanks.
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Being kept informed makes such a difference during a claim, so it’s great to hear Emily provided regular updates and that you were pleased with how everything was handled. Thank you for sharing your experience with Spectrum.
Kind regards
Claire
Linzi took my call this morning…
Linzi took my call this morning regarding an issue with my car . I found her very helpful and professional.
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for recognising Linzi’s professional and helpful approach. We’re pleased she was able to support you with your vehicle issue and make a positive impression during your call.
Kind regards
Claire
Very good customer service and Linzi…
Very good customer service and Linzi who has been looking after my claim was very friendly and very informative and easy to understand what is happening with the claim
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Clear updates can make the claims process much easier, so it’s great to hear Linzi kept you well informed and explained everything in a friendly, straightforward way. Thank you for recognising her excellent service.
Kind regards
Claire
Excellent and professional service by…
Excellent and professional service by Emily in resolving my Warranty claim she managed to successfully approve my claim efficiently and with no issues
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
It’s great to hear Emily handled your warranty claim so professionally and ensured it was reviewed and authorised efficiently. We’ll make sure she receives your lovely feedback. Thank you for sharing your experience.
Kind regards
Claire
Extended Warranty no issues
Easy to arrange and sort out my warranty claim. Sometimes takes a little while to get through on the phone but once you do they're very helpful. Just don't accept a call back and keep waiting is my advice :)
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your honest feedback. We’re pleased your warranty claim was straightforward to arrange and that our team provided the help you needed. We also appreciate your comments about the time taken to reach us and our callback service, as this helps us identify where improvements are needed.
Kind regards
Claire
Having Emily go through my warranty…
Having Emily go through my warranty approval was great!
Thank you very much, Emily.
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
We’re pleased Emily made the warranty approval process such a positive experience for you. We’ll make sure she receives your thanks and knows her support was appreciated.
Kind regards
Claire
5 Star Service!
Spectrum have been amazing, I made the phone call regarding a fault with the mechatronic unit on my vehicle on Tuesday. They raise the case and gave me a list of garages that I can take my vehicle to. The car had been booked in and had a diagnostics test by Friday. The garage issued a report and quote by Monday morning, by midday Monday it had been reviewed and authorised all within less then a week. I have dealt with Emily from start to finish she has been amazing and kept me informed every step of the way. I would definitely recommend spectrum warranty! 5 star service!
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
From reporting the fault to receiving full authorisation in less than a week, it’s fantastic to hear how smoothly and efficiently your claim progressed. Emily will be delighted to know that her regular updates and support kept you informed at every stage. Thank you for recommending Spectrum and for awarding us five stars!
Kind regards
Claire
Poor experience
Poor experience! Submitted a claim for a faulty switch………… recommended repair centre was Halfords Auto Centre Bridgend. After an awful experience with Halfords, Spectrum said try a repair centre in Cardiff.
No email contact for SPECTRUM, and their local recommended repairer is a tyre and brake centre.
Changed the switch myself, in the end it was easier than being given the run around!
9 de julho de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for providing further details.
We’re sorry to hear about your experience and the inconvenience caused by the repairer referrals. Thank you for your feedback, which will help us improve our service.
We are constantly working to expand and improve our nationwide repairer network. To apologise for your poor experience, please email a copy of the receipt for the replacement switch to customerservices@spectrumcover.co.uk, and we will reimburse its cost.
Our customer service information can also be found on the Spectrum website, alongside our online contact forms, and within your policy wording.
Please contact us so we can arrange the reimbursement and address any remaining concerns.
Thanks
Claire
Friendly and efficient service
Friendly and efficient service. Issue resolved swift, well done.
7 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your feedback. We’re pleased everything was handled efficiently and your issue was resolved so quickly. Your kind words are appreciated and will be shared with the team.
Kind regards
Claire
Very quick turn around
Very quick turn around. Fast payment and Emily was lovely and polite and explained everything to me in detail. Very helpful. I would highly recommend this company I had no problems at all and felt very relaxed about everything. Thanks again Emily
31 de julho de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
A quick turnaround, fast payment and clear communication can make such a difference during a claim. We’re delighted Emily’s friendly and reassuring approach helped you feel relaxed throughout the process. Thank you for your recommendation—we’ll make sure Emily sees your lovely feedback.
Kind regards
Claire
I thought that warranty companies were…
I thought that warranty companies were a bit of a myth and they didn’t really work but I have to say I have had no problems with spectrum at all and they’ve been there for me when I’ve needed them
7 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
It’s fantastic to know we’ve changed your view of warranty companies! Being there when our customers need us is exactly what a warranty should do, so your feedback means a great deal. Thank you for placing your trust in Spectrum and sharing your experience.
Kind regards
Claire
Assessment for claim
Emily was incredibly helpful in dealing with my claim. She quickly contacted a replacement garage so I could have an assessment for the repair on my car and kept me notified of 'next steps'. Truly professional, polite and friendly. Emily was a star.
7 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
It’s great to hear that Emily was so helpful and understanding while discussing your warranty cover. We’ll make sure she sees your lovely feedback and continues to support you as your claim is assessed. Thank you for taking the time to share your experience.
Kind regards
Claire
Emily—She is Great!
I contacted Spectrum to discuss warranty coverage. Emily was dealing with my matter and she was absolutely brilliant! Very helpful and understanding. I am currently just waiting for spectrum to approve its coverage.
31 de julho de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
It’s great to hear that Emily was so helpful and understanding while discussing your warranty cover. We’ll make sure she sees your lovely feedback and continues to support you as your claim is assessed. Thank you for taking the time to share your experience.
Kind regards
Claire
Absolutely brilliant customer service
Absolutely brilliant customer service. Emily was so incredibly helpful.
6 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
What wonderful feedback! We’re delighted Emily provided such helpful service and made a brilliant impression. We’ll be sure to share your kind words with her.
Kind regards
Claire
Emily was a pleasure to deal with
Emily was a pleasure to deal with, great communication and very fast turn around on getting the car sorted
6 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Great communication and a quick resolution are exactly what we aim for. We’re pleased Emily made the whole experience so easy and enjoyable for you. Thank you for taking the time to share your feedback.
Kind regards
Claire
Great service
Emily provided incredible support from start to finish! She took total ownership of my claim—dealing directly with the garage, double-checking the diagnostic test, and arranging all the repair work. The dealership gave me completely different (and incorrect) advice, so I am so grateful I contacted Emily. Fantastic service from Spectrum Extended Car Warranty!"
6 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Taking ownership and getting the right information can make all the difference during a claim. We’re delighted Emily liaised directly with the garage, checked the diagnosis carefully and arranged the repair from start to finish. She’ll be thrilled to know how much you appreciated her support. Thank you for sharing such fantastic feedback.
Kind regards
Claire
Great warranty package and helpful staff
Everyone I dealt with at Spectrum was extremely helpful and they arranged the repairs to my car without any issues. I spoke mainly with Caitlin who was very pleasant and helpful. I’ve had other warranties with cars in the past which were questionable but this Spectrum package has been worth the money paid and I would have no hesitation in recommending them to anyone else.
6 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
It’s fantastic to hear that your repairs were arranged smoothly and that Caitlin’s friendly, helpful service made such a positive impression. Knowing your Spectrum warranty has provided genuine value—particularly compared with your previous experiences—means a great deal to us. Thank you for your recommendation.
Kind regards
Claire
Lindsey has been simply amazing!
Lindsey has been simply amazing!
5 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
What a fantastic compliment! Linzi will be delighted to know she made such a positive impression. Thank you for taking the time to recognise her amazing service.
Kind regards
Claire
Listened to my issue with my car and…
Listened to my issue with my car and did as much as possible to help. Thank you Lois
5 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Feeling listened to is so important when something goes wrong with your vehicle. We’re pleased Lois understood your concerns and did everything she could to support you. Thank you for recognising her help.
Kind regards
Claire
small issue with the car…
Experiencing a small issue with the car I rang Spectrum. Emily explained clearly what is covered by my warranty and then sent me a list of nearby garages, who could carry out a diagnostic test. She could not have been more helpful.
5 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
It’s great to hear that Emily made the first steps straightforward by clearly explaining your warranty cover and helping you find a nearby garage. We’ll make sure she receives your lovely feedback—thank you for recognising how helpful she was.
Kind regards
Claire
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.