Highly recommend Spectrum after our car failed its MOT on a sensor covered by our policy. The garage was being difficult about providing the required invoice breakdown. Linzi was brilliant on day one... Ver mais
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Leia as opiniões dos outros
First time claiming on car warranty but shouldn’t have worried From the first call to confirmation the fault was covered we received excellent customer service Lois was amazing even calling the g... Ver mais
Lois and Emily are absoulelty smashing their job at spectrum insurance. My vehicle suffered from the driveshaft falling out which ended up cracking the gearbox. My anxiety was through the roof... Ver mais
Hiya im Lozza, I Must give FIVE STARS for Emily absolutely fantastic she was attentive courteous, and very very professional..if it wasn't for Emily, I may not of had the experience I did.. THANK YOU... Ver mais
Informações sobre a empresa
Escrito pela empresa
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Informações de contacto
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Reino Unido
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,5
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de uma semana
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New used car silver policy call back
Requested a callback re a few questions I had on a new spectrum policy. Emily was very helpful, patience and took time to explain the policy T&C’s as well as emailing the details over. Great experience so far.
13 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Getting clear answers at the start of a new policy is so important. We’re pleased Emily took the time to answer your questions patiently, explain the terms and conditions, and follow everything up in writing. Thank you for sharing your positive experience.
Kind regards
Claire
Jaguar engine light claim
The claim was made, processed and approved within two days, all dealt with the garage - I am most impressed! The two people at the company who dealt with me were very polite and helpful despite me being stressed out with this matter (going on holiday in a week and a half so needed the car!) The garage has ordered the parts and it all should be repaired by the end of next week. Thank you all concerned. DS.
13 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Having an engine warning light appear just before a holiday is understandably stressful, so we’re delighted Andrew and Jack helped get your claim processed and authorised within two days. It’s great to know they worked efficiently with the garage and supported you throughout. We’ll make sure they both receive your kind feedback. Have a wonderful holiday!
Kind regards
Claire
Very good customer service
Very good customer service. I spoke to Emily who was very helpful. As someone who’s a new driver and not very clued up with cars and how warranty and insurance works she really broke it down for me.
14 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Warranties can feel confusing, especially as a new driver, so it’s great to hear Emily took the time to explain everything clearly and make the process easier to understand. Thank you for recognising her helpful and reassuring approach.
Kind regards
Claire
Lois was really helpful sorting my…
Lois was really helpful sorting my claim out. Kind and polite, which you don’t find many customer service people these days.
13 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Kindness and courtesy can make such a difference when dealing with a claim. We’re delighted Lois made you feel well supported while getting everything sorted. Thank you for recognising the care she brings to her customer service.
Kind regards
Claire
Great customer service
After a very stressful altercation with a garage, Lois was an amazing help and sorted our claim very quickly and made the whole situation easier.
Great customer service, would recommend.
13 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your kind review. We’re sorry to hear about the stressful experience you had with the garage, but we’re delighted that Lois was able to resolve your claim quickly and make the situation easier. We’ll be sure to pass your lovely feedback on to her. I will also look into your experience with the repairer and provide feedback to the relevant team.
Kind regards,
Claire
Spoke to Emily from spectrum as I found…
Spoke to Emily from spectrum as I found a fault on my car. Really professional and friendly. I took my car to my local garage. The process dealing with spectrum was easy and smooth. Really happy with the service I received from spectrum. Many thanks Emily.
12 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emily was professional and friendly, and that the process was easy and smooth. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
So had to contact spectrum due to…
So had to contact spectrum due to unforeseen circumstances but Donna was friendly and dealt with my issue quickly and kindly offered to do all the next steps concerning the warranty so I didn't ring Motorpoint.
12 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback! We’re pleased to hear that Donna handled your issue quickly and took care of the next steps for you. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Brilliant service from lois got me the…
Brilliant service from lois got me the help and needed staright away and was very clear with the instructions
12 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Lois provided brilliant service, arranged the help you needed straight away, and explained everything clearly. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Thanks to Linzi for her great professionalism
Great customer service experience from Linzi, she was very helpful yesterday and helped me to get my reapair claim done.
If the manager sees this message, give this person a salary raise, people with excellent professionalism must be well recognised by the company.
11 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your fantastic feedback! We’re delighted to hear that Linzi provided such helpful and professional service while assisting with your repair claim. We’ll make sure your kind comments are passed on to Linzi and her manager.
Kind regards,
Claire
I contacted spectrum re a warranty…
I contacted spectrum re a warranty repair on my car . They organised it quickly and efficiently. Andrew B was very polite and patient and gave me all the relevant information in simple terms . Great service
12 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted that Andrew B handled your warranty repair quickly and efficiently, while explaining everything clearly. We’ll be sure to pass your kind comments on to him.
Kind regards,
Claire
Warranty
Phoned up on the off chance that a shock absorber was covered on warranty , it was , all sorted within 30 minutes.
12 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your feedback! We’re pleased we could confirm that your shock absorber was covered and get everything sorted for you so quickly.
Kind regards,
Claire
The advisor Emily I had spoken to was…
The advisor Emily I had spoken to was so helpful made everything so easy for me to understand in what I had to do next
12 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emily was so helpful and made everything clear and easy to understand. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that you’re satisfied and happy with our service.
Kind regards,
Claire
Caitlin was brilliant with my claim
Caitlin was brilliant with my claim, sorted everything out smoothly, would definitely use again
11 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
We’re delighted Caitlin handled your claim so smoothly and made the whole experience straightforward. Thank you for recognising her brilliant service—we’ll make sure she sees your feedback.
Kind regards
Claire
I can’t fault Spectrum after…
I can’t fault Spectrum after experiencing problems with a car I purchased second hand from Motorpoint, issues started early however in hindsight I should have returned the car in the vehicle rejection timescale. Spectrum have supported and fully funded the repairs needed, going above and beyond during what is a stressful period paying finance for a car I don’t have , I must say that Luke and Emily have made a very stressful situation manageable. Thank you.
11 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Vehicle problems can be incredibly stressful, particularly when you’re still paying finance while unable to use the car. We’re pleased Spectrum could fully fund the necessary repairs and provide the support you needed. Luke and Emily will be delighted to know their help made such a difficult situation feel more manageable. Thank you for sharing your experience.
Kind regards
Claire
Lois she was very helpful
Lois she was very helpful, very patient with me and help me the sort my issues I hade very kind .
11 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Patience and kindness can make all the difference when resolving an issue. We’re delighted Lois took the time to support you and get everything sorted. Thank you for sharing your lovely feedback.
Kind regards
Claire
Warranty claim
Excellent service from Lois she was super helpful and friendly!
11 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Super helpful and friendly is wonderful feedback to receive! We’re delighted Lois provided such excellent service and made your experience a positive one. We’ll make sure she sees your kind comments.
Kind regards
Claire
Really pleased with spectrum insurance…
Really pleased with spectrum insurance and they way they handled my claim. Emily especially kept me up to date with the process of my insurance claim.
Thanks.
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Being kept informed makes such a difference during a claim, so it’s great to hear Emily provided regular updates and that you were pleased with how everything was handled. Thank you for sharing your experience with Spectrum.
Kind regards
Claire
Linzi took my call this morning…
Linzi took my call this morning regarding an issue with my car . I found her very helpful and professional.
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for recognising Linzi’s professional and helpful approach. We’re pleased she was able to support you with your vehicle issue and make a positive impression during your call.
Kind regards
Claire
Very good customer service and Linzi…
Very good customer service and Linzi who has been looking after my claim was very friendly and very informative and easy to understand what is happening with the claim
10 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Clear updates can make the claims process much easier, so it’s great to hear Linzi kept you well informed and explained everything in a friendly, straightforward way. Thank you for recognising her excellent service.
Kind regards
Claire
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