Ordered and delivered very promptly, beautifully wrapped and packaged to give as a gift. Very happy with product although not yet given to recipient as baby not yet due.
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Leia as opiniões dos outros
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I have just received my second order from Spoiltland. After initially ordering the grey velvet Sleepee car seat blanket for my new little grandson I have reordered the velvet swaddle blanket and match... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Spoiltland is a family-run business, proudly run by a mum with a passion for finding beautiful, practical, and high-quality products for babies and young children. Since launching in 2019, we've been trusted by hundreds of families across the UK. We carefully select every product we sell and are committed to providing exceptional customer service, because we know how important it is to shop with confidence when buying for your little one.
Informações de contacto
146 Bath Street, DE7 8FF, Derbyshire, Reino Unido
- contact@spoiltland.co.uk
- spoiltland.co.uk
4,2
Bom
98 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Beautiful quality velvet swaddle…
Beautiful quality velvet swaddle blanket delivered very quickly and perfectly packaged
4 de julho de 2024
Resposta da Spoiltland
Thank you so much for your kind words! We're thrilled to hear you love the quality and packaging of our velvet swaddle blanket. Your satisfaction means the world to us! 🌟
Regards,
Paula
Good service and fast delivery.
Good service and fast delivery.
A perfect gift for my nephew who absolutely loved the book and rattle
24 de junho de 2024
Resposta da Spoiltland
Thanks, Ali! We're delighted to hear your nephew loved the book and rattle. Your satisfaction is our top priority! 😊
Paula
Worst customer service ever
Worst customer service ever! I refund a blanket as it says on the website I paid for postage. After 2 weeks still have received any email or my money back. I emailed and message them on live chat to at least let me know if you have received the item. 3 days ago they said let me check with our warehouse and we will get back to me and I’m still waiting for their update.
23 de junho de 2024
Opinião espontânea
Resposta da Spoiltland
Dear Moj,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you experienced.
Upon receiving your return, we contacted you via email to confirm its receipt. Additionally, we issued a full refund and sent a notification email to inform you of the refund process.
We understand how frustrating delays can be and appreciate your patience during this time. Please check your spam or junk mail folders as sometimes our emails may end up there.
If you have not received the refund or any of our emails, please reach out to us directly, and we will resolve this matter as swiftly as possible.
Best regards,
Paula
Happy purchase
Great quality products, beautifully packaged!
20 de outubro de 2023
Opinião espontânea
Resposta da Spoiltland
Hi Ayesha,
Thank you for your kind review! We're delighted to hear you enjoyed the quality and packaging of our products.
We look forward to serving you again!
Best regards,
Paula
Prompt arrival
Item arrived promptly and in very good condition, would order from them again.
30 de abril de 2024
Resposta da Spoiltland
Hi Allie,
Thank you for your review! I'm glad your item arrived promptly and you're happy with your purchase. We look forward to your next order!
Best regards,
Paula
Quick and easy to navigate
Found site very easy to order from, delivery was very fast, overall a pleasant service. Really happy with products purchased.
29 de abril de 2024
Resposta da Spoiltland
Hi Danni,
Thanks for your review! We're so happy you found our site easy to use and enjoyed the fast delivery and products.
Hope to see you again soon!
Kind regards,
Paula
Resposta da Spoiltland
Hi Julie,
Thank you so much for yout 5 star review. I'm glad to hear you're happy with you purchase.
Hope to serve you again in the future :)
Kind regards,
Paula
A company that sells unsafe products
A company that sells unsafe products, continues to post about these products on their social media. When anyone points out the products are unsafe, instead of replying (because they clearly know they are in the wrong) they prefer to ‘like’ comments of those who are naive and don’t understand why the products aren’t safe. Spoiltland- perhaps you could educate yourselves and your unaware customers rather than put profits over safety. Terrible!
26 de abril de 2024
Opinião espontânea
Resposta da Spoiltland
Hi, we take product safety very seriously, so I’m really sorry to read your concerns.
We did previously request further information so we could fully investigate this for you, but we didn’t receive a response. We’re always happy to look into any concerns raised and would never ignore a genuine safety issue.
I’ve recently taken over the business, and as a new mum, safety is something that’s incredibly important to me. If you’re able to send the details, I’d really appreciate it so I can review this properly.
Thank you for raising this.
Jade.
Not delivered
Hi. It's been 10 days and I haven't received my order yet and I don't have any information about the shipment I paid in advance.
2 de abril de 2024
Resposta da Spoiltland
Dear Magdalena,
We apologise for the inconvenience you experienced with your recent order and for any frustration caused by the delay in its delivery. After thoroughly investigating the matter, we found that your order was indeed dispatched on the 2nd of April. However, it seems that it encountered an unexpected delay while in transit with Royal Mail.
As soon as we became aware of the issue, we immediately initiated an investigation to track the parcel. Regrettably, despite our efforts, we understand that this delay has caused you inconvenience and dissatisfaction with our service.
In light of the circumstances, we have issued a full refund as per your request. Your satisfaction is of utmost importance to us, and we hope this resolution demonstrates our commitment to providing excellent customer service.
Please accept our apologies once again. Should you have any further questions or concerns, please do not hesitate to contact us directly. We value your feedback and appreciate the opportunity to make things right.
Best regards,
Paula from Spoiltland
Absolutely brilliant
Really quick delivery. Excellent communication from start to finish.
I ordered one sleepee in denim blue then reordered another one in grey with the cushion in blue and grey. Service was amazing. Would definitely order again. X
25 de março de 2024
Resposta da Spoiltland
We're delighted to hear that you had a good experience with us and you're happy with your Sleepee purchases. Thank you for choosing us, and we look forward to serving you again in the future!
Kind regards,
Paula from Spoiltland
I placed an order for an item as a gift….
I placed an order for an item as a gift. However, I had to return, as the item was too large for a premature baby. I emailed before hand to ask how to return and I had a response with the return address. Posted the items back, with a note inside detailing return. I’ve had no response to this or subsequent emails I have sent regarding an update. Royal mail tracking shows that the item has been delivered. Customer service is terrible!
29 de fevereiro de 2024
Opinião espontânea
Resposta da Spoiltland
Hi Lynsey,
We're truly sorry to hear about your experience with returning the item. Firstly, thank you for reaching out and taking the necessary steps to return it. We did receive your return, and on March 26th, we sent you a notification confirming its arrival. In that notification, we mentioned that the refund process would take around 5-7 working days, and we're glad to confirm that the refund was indeed issued back to your original payment method within that timeframe.
We understand how important it is to stay updated on the progress of your return, and we apologise for any lack of communication on our end. Your feedback is invaluable to us, and we'll make sure to improve our customer service communication moving forward.
If you have any further questions or concerns, please don't hesitate to get in touch. We appreciate your understanding and patience throughout this process.
Best regards,
Paula from Spoiltland
Great product
Great product, fits well in our Nuna car set & out 3 month old really likes it as he is warm and cosy out in walks but not to hot in the car as I unwrap him with out having to take him out of the seat
26 de março de 2024
Resposta da Spoiltland
Thanks for the positive feedback! We're glad to hear our product is working well for your little one and fits perfectly in your Nuna car seat. If you have any questions or need further assistance, feel free to reach out. Happy travels! :)
Great Service
From ordering to delivery, a nice site to use. Haven't used the car blanket yet as baby not born. Quality looks good and even the package was good.
25 de março de 2024
Resposta da Spoiltland
Thank you so much for the positive feedback!
We're delighted to hear that you found our website easy to use and that you're happy with the quality of the car seat blanket. Congratulations on the upcoming arrival of your little one! If you have any questions or need assistance in the future, don't hesitate to reach out.
Best regards,
Paula from Spoiltland
Excellent online retailer …
I have ordered from spoiltland several times and always has had a good experience. My orders arrived quickly, packaged with care and in excellent conditions. They have a good selection of products many of which are difficult to find anywhere else and their prices are very competitive.
11 de janeiro de 2024
Opinião espontânea
Resposta da Spoiltland
Hello,
Thank you for your lovely feedback and continued support. I am so pleased to hear you have consistently had a good experience and that your orders arrive quickly and well packaged.
It is also great to know you find our product range and pricing competitive. I have recently taken over the business and, as a new mum, I truly value feedback like this while I continue to build on the standard you have experienced. I would be delighted to welcome you back again.
Kind regards,
Jade
My 2nd order from Spoiltland…
I have just received my second order from Spoiltland. After initially ordering the grey velvet Sleepee car seat blanket for my new little grandson I have reordered the velvet swaddle blanket and matching pillow for his pram. The quality is amazing and the parcel was wrapped up beautifully and arrived promptly. My daughter is delighted. Thank you Spoiltland for a brilliant service and the opportunity to be entered into your monthly draw.
16 de março de 2024
Opinião espontânea
Resposta da Spoiltland
Hello,
Thank you for your lovely feedback. I am so pleased to hear your second order was just as successful and that your daughter is delighted with the items for your grandson.
Although this was under previous ownership, I am working to maintain that level of quality and service going forward. I would be very happy to welcome you back again.
Kind regards,
Jade
Beautifully made product I bought the…
Beautifully made product I bought the muslin swaddle as a present for my daughter whose expecting her new baby soon. So pleased with the quality, tye service was brilliant arrived much sooner than expected . Great service will definitely order again and would recommend.
29 de fevereiro de 2024
Resposta da Spoiltland
Hello,
Thank you so much for your lovely feedback. I am delighted to hear the muslin swaddle was well received and that it arrived sooner than expected. It is especially lovely knowing it is for such a special new arrival.
Although this was under previous ownership, I am working to continue that level of care and service going forward. I would be very happy to welcome you back again.
Kind regards,
Jade
Car seat cover worth very penny
My order arrive on the date I was quoted. My daughter loved her gift for the new baby
23 de fevereiro de 2024
Resposta da Spoiltland
Hello,
Thank you for your lovely feedback. I am so pleased to hear your order arrived on time and that the gift was well received for the new baby.
Although this was under previous ownership, I am working to continue that reliability and care going forward. I hope we can welcome you back again soon.
Kind regards,
Jade
Great Quality and Beautiful Product.
1 de fevereiro de 2024
Resposta da Spoiltland
Hello,
Thank you for your lovely feedback. I’m so pleased you’re happy with the quality and product.
Although this was under previous ownership, I’m working to continue and build on that standard going forward. Hope to see you again soon.
Kind regards,
Jade
Beautiful product and quickly delivered…
Beautiful product and quickly delivered in lovely packaging. Very good quality and I love my car seat blanket thank you
30 de janeiro de 2024
Resposta da Spoiltland
Hello,
Thank you for your lovely feedback. I am so pleased to hear you love your car seat blanket and that it arrived quickly in beautiful packaging. It is always lovely to know the quality has been appreciated.
Although this order was under previous ownership, I am working to continue and build on that standard going forward. I would be delighted to welcome you back again in the future.
Kind regards,
Jade
Great service and quick postage
Great service and quick postage , item was lovely quality
25 de janeiro de 2024
Resposta da Spoiltland
Hello,
Thank you for your lovely feedback. It is great to hear you were pleased with both the delivery time and the quality of your item.
This order was placed before I took over, but I am committed to continuing that level of service and would be delighted to have you shop with us again.
Kind regards,
Jade
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