Ordered and delivered very promptly, beautifully wrapped and packaged to give as a gift. Very happy with product although not yet given to recipient as baby not yet due.
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Informações sobre a empresa
Escrito pela empresa
Spoiltland is a family-run business, proudly run by a mum with a passion for finding beautiful, practical, and high-quality products for babies and young children. Since launching in 2019, we've been trusted by hundreds of families across the UK. We carefully select every product we sell and are committed to providing exceptional customer service, because we know how important it is to shop with confidence when buying for your little one.
Informações de contacto
146 Bath Street, DE7 8FF, Derbyshire, Reino Unido
- contact@spoiltland.co.uk
- spoiltland.co.uk
4,2
Bom
98 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Product came promptly and was stunning
Product came promptly and was stunning, quality and look beautiful
30 de janeiro de 2024
Resposta da Spoiltland
Hello,
Thank you for your kind feedback. I am so pleased to hear your order arrived promptly and that you were happy with both the quality and appearance.
Although this was under previous ownership, it is lovely to see such positive experiences, and I am committed to continuing that standard. I hope we can welcome you back again soon.
Kind regards,
Jade
Tremendous service.
Everything went as hoped, I was very pleased how quick my item came & was carefully wrapped, would definitely recommend! Thank you x
25 de janeiro de 2024
Resposta da Spoiltland
Hello,
Thank you for your kind feedback. I am really pleased to hear your order arrived quickly and was packaged with care.
While this was under previous ownership, it is great to see the level of service provided, and I am committed to maintaining and improving this moving forward. I would love to welcome you back again in future.
Kind regards,
Jade
Resposta da Spoiltland
Hello,
Thank you for your kind feedback. I am so pleased to hear you were happy with the Sleepee blanket and the quick service.
Although this order was before I took over the business, it is great to see such positive experiences, and I am working to continue that standard. I hope we can welcome you back again soon.
Kind regards,
Jade
Resposta da Spoiltland
Hello,
Thank you for your kind feedback. I am so pleased to hear you had a great experience and that the packaging stood out.
Although this order was before I took over the business, it is lovely to see the care that was put in, and I am working to continue that standard going forward. I hope we can welcome you back again soon.
Kind regards,
Jade
Resposta da Spoiltland
Hello,
Thank you for your feedback. I am so pleased to hear you are happy with the stickers.
I have recently taken over the business and, as a new mum, I truly appreciate your support. We would love to welcome you back again soon.
Kind regards,
Jade
Great products
28 de novembro de 2023
Resposta da Spoiltland
Thank you so much for taking the time to share your review!
We are happy to hear that you are happy with our service and products.
Your kind words mean a lot to us :)
Kind regards,
Spoiltland Team
Packaged and sent very professionally
I was very impressed with the way the item was packaged and sent. I was also very pleased with the product.
28 de novembro de 2023
Resposta da Spoiltland
Thank you so much for taking the time to share your review!
We are thrilled to hear that you are happy with our service and products. Your kind words mean a lot to us and we truly appreciate your support.
Once again, thank you for choosing Spoiltland. We look forward to serving you again in the future and hope to make your next shopping experience just as enjoyable :)
Kind regards,
Spoiltland Team
Very happy two little boys
Ordered couple of bits for my 2 sons. Came neatly packaged and fairly quick. Awesome, will be doing more shopping soon for Christmas. Thanks a lot!
6 de novembro de 2023
Opinião espontânea
Resposta da Spoiltland
Thank you so much for taking the time to share your review!
We are thrilled to hear that you are happy with our service and products. Your kind words mean a lot to us and we truly appreciate your support.
Kind regards,
Spoiltland Team
Made my 2nd purchase now
Made my 2nd purchase now! Beautiful range of products. Needed some recommendations for a 1st birthday so contacted support. Had a quick response suggesting a range of products within my budget. Products were well packed and arrived quickly.
30 de novembro de 2023
Opinião espontânea
Resposta da Spoiltland
Thank you for your kind words! We're glad to hear you had a positive experience. We appreciate your support! 🌟
The best gift for a newborn baby
The best gift for a newborn baby. The quality and packing are overexpected. Customer service was very knowledgeable and helpful. Highly recommend.
15 de julho de 2023
Opinião espontânea
Resposta da Spoiltland
Thank you for the positive review! We're delighted you enjoyed our products and services. Feel free to reach out if you need anything else 🌟
Soft and beautiful
Very quick delivery, I'm very happy with the purchase. Pillow and duvet are beautiful and soft
10 de novembro de 2023
Resposta da Spoiltland
Thank you so much for taking the time to share your review!
We are thrilled to hear that you are happy with our service and products. Your kind words mean a lot to us and we truly appreciate your support.
Once again, thank you for choosing Spoiltland. We look forward to serving you again in the future and hope to make your next shopping experience just as enjoyable :)
Kind regards,
Spoiltland Team
Great Seller
Great Seller, great purchase and fast delivery. Really recommended.
9 de agosto de 2023
Opinião espontânea
Resposta da Spoiltland
Thank you, we really appreciate your feedback :)
Received the wrong product
Received the wrong product. Have not responded to any messages or emails. They are active on social media but ignore messages sent there. Awful customer service.
23 de março de 2023
Opinião espontânea
Resposta da Spoiltland
Hi, I’m really sorry to hear this, receiving the wrong item and not getting a response is incredibly frustrating. This isn’t the standard we’re working towards.
I’ve recently taken over the business, and as a new mum, I care deeply about making sure customers are properly looked after.
Thank you for flagging this.
Appalling customer service
Appalling customer service. Had a faulty item and despite sending emails, using FB messenger and Instagram waited two weeks before a reply. Managed to arrange a return in the end.
Unfortunately still waiting for a refund. Item was tracked and received by them on the 21/02/23 but no reply from emails sent in last two weeks to ask when when the refund will be processed. Strangely when I commented on an advert a reply was given within a few hours
6 de fevereiro de 2023
Opinião espontânea
Resposta da Spoiltland
Hi, I’m so sorry to hear about your experience, this isn’t the service we aim to provide. I’ve recently taken over the business, and as a new mum, it’s really important to me that customers feel supported and looked after.
As this order is from some time ago, I hope the refund has since been resolved, but if not, please do send me a direct message and I’ll be happy to look into it for you.
Thank you for your feedback.
Jade.
Communication absolutely non existent
Communication absolutely non existent. Been trying to get product info for a month. No response via messenger or email....... Obviously don't need custom so spend your money elsewhere.
20 de janeiro de 2023
Opinião espontânea
Resposta da Spoiltland
Hello,
Thank you for your feedback. I am very sorry to hear about your experience in 2023. I have recently taken over the business and am working to improve communication and service standards.
I apologise that your messages were not responded to at the time. If you choose to try us again, I would be happy to ensure you receive a much better experience going forward.
Jade
Beautiful products but appalling customer service after purchase.
In August I purchased a beautify Playmat/gym from spoiltland however one of the arches snapped after less than 3 weeks. I contacted customer services who initially advised that they would contact their supplier to see if a spare part could be sent. However, despite several emails from myself to them, it is now October and I haven’t had a single reply. Really disappointed as I wanted to purchase further items from them but am reluctant to now due to the appalling customer service.
12 de outubro de 2022
Opinião espontânea
Resposta da Spoiltland
Hello,
Thank you for your message, and I am very sorry to hear about your experience at the time. I have recently taken over the business and am now reviewing past service issues to improve standards going forward.
As this purchase was made in 2022, I understand the item is unlikely to still be in use or available. I still want to sincerely apologise that your original queries were not answered.
I appreciate your feedback, and I hope we can restore your confidence in us moving forward.
Jade.
Excellent customer service
Excellent customer service My order arrived very quickly and was well packaged with care. High quality items for a good price. Vey good selection of baby toys. I’ll definitely from them again
15 de abril de 2022
Opinião espontânea
Resposta da Spoiltland
Hello,
Thank you for your kind feedback. I have recently taken over the business and, as a new mum, it truly means a lot to hear such positive comments about the products and service.
I am delighted you were happy with your order and would love to welcome you back again soon. Please keep an eye out for new arrivals and special offers.
Thank you for your support.
Jade.
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