I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Ver mais
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Leia as opiniões dos outros
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver mais
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Ver mais
A empresa respondeu
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Informações de contacto
2 Commerce Blvd, 32164, Palm Coast, Estados Unidos da América
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bom
511 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Needed technical assistance before…
Needed technical assistance before ordering my parts and the salesman was very polite and knowledgeable about the parts I needed. Very relaxing feeling dealing with this company. Parts are exactly what I need and look great.
6 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
We are glad to hear that Robbie! Call us back anytime!
Good price and excellent shipping speed
12 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
Mike, thanks for the review!
Item was missing from original order
Item was missing from original order. Prompt reply to inquiry. Shipped quickly and arrived packed well in great condition!
14 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
Glad your issue was resolved in a timely manner! Thanks for shopping with SS396!
Resposta da ss396.com
Hi Brian, you ordered your catalogs on 2/2. As stated on the website, catalogs can take 4-6 weeks to arrive. It has only been 2.
In stock or readily available products
In stock or readily available products unlike some other company's that are backordered 2 months. Helpful customer service that was easy to communicate and understand.
7 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
Hey Mike, thank you so much for the great review! We are glad you have a great experience shopping with SS396!
Great quality
10 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for the five star review Zachary!
Fast and easy
9 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
Jason, thank you for the review!
prompt shipping but shipping cost was high for a small package
just what i needed
30 de janeiro de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the review John!
Resposta da ss396.com
Thanks, Eric! We’re happy to hear you were impressed with both the shipping speed and the quality of the products. We appreciate your support and your business.
Not enough tape to complete the…
Not enough tape to complete the job.luckily I purchased two kits. but now I have to order a 3rd to complete the second set of stripes. The tape isnt the same diameter as the stencile so had to modify the stencile to make perfect stripes.
7 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
Hi Stephen, these come directly from the manufacturer. So unfortunately we can't control the amount of supplied tape. We apologize for any inconvenience.
Order a stainless fuel tank from 396
Order a stainless fuel tank from 396. They ship one from original parts group. If I knew that was the case I could’ve got it cheaper if I would’ve went right through original parts group.
23 de janeiro de 2026
Opinião espontânea
Resposta da ss396.com
Ed, we sell lots of product from, OPGI. If you ever would like to know for sure who is the manufacturer, it is listed on the website with the item. Or feel free to give us a ring!
Birthday gift for son
Package was received in good condition. It’s a birthday gift for our son so he won’t receive it or install in until the end of this month. Looks like it will be a nice addition on his chevelle once he installs it.
5 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the review Debbie, I hope he enjoys the gift!
Quality Inspection Missed
One of the items I ordered (CV07-G02) was missing hardware (qty.6 #8-32 small pattern nuts to secure the molding.
2 de fevereiro de 2026
Opinião espontânea
Resposta da ss396.com
Javier, sorry to hear that! Please give tech support a ring and they can help you out!
Order came fast and fit perfect
Order came fast and fit perfect
30 de janeiro de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for the review!
Quick delivery
I was informed when the product was back in stock and after ordering it was delivered quickly
20 de janeiro de 2026
Opinião espontânea
Resposta da ss396.com
Thank you Bobby!
Relieved all parts that were order
29 de janeiro de 2026
Opinião espontânea
Resposta da ss396.com
Thanks Jeff!
Resposta da ss396.com
Thank you for the review Heather!
Ground Up Part #: IT-69 AC vent
This review it’s not about the experience it’s about an expensive product Ground Up Part #: IT-69, I received this part along with a Dash Assembly, from the looks the part looks great but here is the issue, no fasteners or any other “attachments” as specified in the description at the SS396 site, second issue this part is a two vent system, the right side moves freely the left side does not move freely at all it was very poorly assembled, for been made in the USA at $139 retail it’s very disappointing if it was not for the fact that I need to get this car done I would have it returned, it sucks that I pay extra for expedited delivery, quality assembly definitely needs major improvements
27 de janeiro de 2026
Opinião espontânea
Resposta da ss396.com
Hi, if you ever need further assistance after a purchase, please feel free to call tech support.
Quick shipment of part.
29 de janeiro de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for the review.
I do like the service.
I do like the service. I received my item but unfortunately it did not work after installation and notifying tech support. With tech support troubleshooting assistance and troubleshooting techniques applied, the pump still did not work. In process of requesting a replacement.
28 de janeiro de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for the review Daniel, if you have any further questions please contact tech support!
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