I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Ver mais
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I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver mais
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Ver mais
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First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Ver mais
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Informações sobre a empresa
Escrito pela empresa
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Informações de contacto
2 Commerce Blvd, 32164, Palm Coast, Estados Unidos da América
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bom
511 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything was as ordered and described…
Everything was as ordered and described and packaged so very well. Thank you
18 de setembro de 2026
Opinião espontânea
The item doesn’t match the OEM item
The item doesn’t match the OEM item. Mine was damaged and I wanted a replacement, but this is doesn’t fit, and is considerably shorter than the original item
14 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
We’re sorry to hear that the item does not match the original and is not fitting properly. Please give us a call so we can review the part and your vehicle information to determine the best way to assist you.
Detailed product information and timely…
Detailed product information and timely delivery
16 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the feedback and five stars Aaron!
Fast delivery of the book i ordered
Fast delivery of the book i ordered. Book was as described.
15 de setembro de 2026
Opinião espontânea
Defective Parts
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on the 3 I didn't open but they would not take responsibility for the parts not fitting. I'm guessing they will restock and resell these defective parts to someone else. I bought replacement parts from a competitor and they fit.
10 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
We’re sorry the center caps did not fit and that you had a disappointing customer service experience. Returned merchandise is evaluated before being placed back into inventory, and return options are based on the condition of the merchandise and our Returns & Claims Policy.
70 Chevelle SS 402 numbers matching show car
I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wished it was closer so I could come and see your place. I live in (Beloit, WISCONSIN). THANKS for your GREAT service and parts. Rebuilding a 70 Chevelle SS BBC 402 numbers matching (TOTAL RESTOREATION SHOW CAR). Randy
15 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for the fantastic feedback, Randy! We’re glad you’ve had great experiences with your orders, parts, and our free-shipping offers. Best of luck with your ’70 Chevelle SS restoration—we appreciate your continued business and look forward to helping with the project!
They had the part I wanted and the…
They had the part I wanted and the shipping was fast
14 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
Hey Greg, we thank you for your business!
Reliability and timely shipping.
4 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the five stars Dave!
Fast shipping, nice parts
Fast shipping, really nice parts - first time using this vendor and will definitely shop with them again.
7 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the great feedback! We’re glad you were impressed with the parts and fast shipping, especially as a first-time customer. We look forward to helping you again!
Resposta da ss396.com
Thanks for the great feedback! We’re glad your order arrived quickly and was well packaged. We appreciate your business!
Nova front spoiler
Product just like described and delivered with car and well packed
4 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the great feedback! We’re glad the product was just as described, arrived safely, and was well packaged. We appreciate your business!
First time customer….Good people took…
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with the same great results!!
13 de agosto de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for the fantastic feedback! We’re thrilled to hear our team took care of you, followed up to make sure everything was right, and earned your trust for your next two orders as well. We truly appreciate your continued business!
Not a great experience
Not a great experience. Specifically asked if all parts were in stock prior to pulling the trigger on the 950.00 purchase. Weeks went by before they shipped outta a Florida warehouse. And got 1 of 3 parts of the order first and zero information on the remaining pieces on my order. And missing hardware from what I can see. FedEx dragged the boxes across my rock landscape literally rt in front of me and dropped em at my door amd driver ran off as I was asking him questions.. frustrated and disappointed
4 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
We’re sorry for the frustration with the shipment and the confusion regarding the multiple boxes. Your order was placed on 8/26/26, shipped on 8/31/26, and the three boxes were delivered or scheduled for delivery between 9/4 and 9/5. If you’re still missing hardware or have concerns about the condition of the packages, please give us a call and we’ll be happy to help. Regarding the FedEx delivery, please contact us so we can file a claim with the carrier.
Order received with manafacturer defect. 396 took care of it.
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They immediately started the return process by sending me a return label (I still gave a 4 because they responded so quickly). Shipped it back the same day and now waiting for them to receive, evaluate and ship me a new one.
UPDATE: 9/18
Received the new mirror. Much better condition than the first 1.
2 de setembro de 2026
Opinião espontânea
Great Fast Delivery to Tampa Florida
Great Fast Delivery to Tampa Florida
Fan Clutch fit my 1970 Chevelle SS 396 “Perfect “
25 de agosto de 2026
Opinião espontânea
Good parts fast shipping.
28 de agosto de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for the great feedback! We’re glad you’re happy with the parts and fast shipping. We truly appreciate your business!
I got everything I ordered
I got everything I ordered. Fast shipping, good prices . Site said if you spend over $299 shipping is free. I spent over $2200.00 . And had to pay for shipping. Bad advertisement
27 de agosto de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for your feedback. We’re glad you received everything you ordered and were happy with the shipping speed and prices. Our free-shipping promotions apply only to eligible items, and each item indicates whether it qualifies; some products cannot qualify because they are manufacturer drop-shipped or restricted by the manufacturer’s policy. We apologize for any confusion and appreciate your business.
Great condition not over priced thankyou
1 de setembro de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the review Shayne!
Great company to work with
3 de agosto de 2026
Opinião espontânea
Resposta da ss396.com
We’re glad you had a great experience working with us. We truly appreciate your business!
One item came incomplete and I still…
One item came incomplete and I still have not received the missing items
24 de agosto de 2026
Opinião espontânea
Resposta da ss396.com
We’re sorry for the delay in getting the missing items to you. Someone will be in contact with you to help get this resolved.
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