ss396.com Opiniões 

511
TrustScore: 4 em 5

4,1

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Classificada 5 em 5 estrelas

I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Ver mais

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Classificada 4 em 5 estrelas

I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver mais

Classificada 2 em 5 estrelas

The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Ver mais

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Informações sobre a empresa

  1. Loja de peças automóveis
  2. Fornecedor de peças para carroceria

Escrito pela empresa

When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

511 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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4,1

Todas as opiniões

(511)

220 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

What a rip-off! Shop elsewhere!

Ridiculously expensive for 2 power steering cables.

Semi FALSE ADVERTISING-VERY MISLEADING ADVERTISING.——They offer a “discount” if you’re a new customer but you have to spend an arm and a leg!

NO CUSTOMER SUPPORT!

Shipping was ridiculously expensive—-$25.00 for 2 (13”) rubber hoses and 2 metal attachments. The shipping costs were almost as expensive as the parts.

DO NOT USE THIS COMPANY!

2 de março de 2026
Opinião espontânea
logótipo da ss396.com

Resposta da ss396.com

Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.

Classificada 5 em 5 estrelas

FedEx was the problem

** UPDATE **

The guys at SS396 went above and beyond after hearing my issues with FedEx and made it right. Most companies have a “that’s not us, not our problem” attitude. Not these guys. I will 1000% be a return customer for this project and the next.

FedEx was the problem, not you guys. My tracking said it would be here Thursday. Perfect timing. These trim pieces were the last thing to do before my car was done for a show/cruise on Saturday. The package was then lost in GA for 3 days and didn't show up until yesterday around noon....to the wrong address. Luckily I knew the neighbors who received it and they held onto it for me. Sheesh.

10 de março de 2026
Opinião espontânea
logótipo da ss396.com

Resposta da ss396.com

Glad to hear you got your package from your neighbor! Could you please update your review since it was a FedEx issue, not us, but since we worked with you? As we don't like to see 1 star reviews! We would appreciate it! Thanks in advance Deacon!

EDIT: Thank you Deacon!

Classificada 5 em 5 estrelas

Shipped and received fast

Shipped and received fast. great seller!

6 de março de 2026
Opinião espontânea
logótipo da ss396.com

Resposta da ss396.com

Lou, thanks for the five star review and for shopping with SS396!

Classificada 1 em 5 estrelas

This is the second time my order showed…

This is the second time my order showed up with the box all tore up and mailing tape put over the open up end of the box. It's amazing that small items make it with the size of the holes in the box. Also the packaging inside the box is very poor, the rear valence was all scratched up. This is the last time I will be using ss396 for parts for my chevelle.

4 de março de 2026
Opinião espontânea
logótipo da ss396.com

Resposta da ss396.com

Mike, sometimes the shippers can damage a package. But twice is odd! Can you please give us a call so we can try to make it right for you! Thanks -

Classificada 2 em 5 estrelas

$30 shipping on a $20 part and I chose…

$30 shipping on a $20 part and I chose standard shipping. Don't understand that.

22 de fevereiro de 2026
Opinião espontânea
logótipo da ss396.com

Resposta da ss396.com

Jeff, unfortunately shipping costs have risen lately. We do not make a dime on shipping. Some regions can be higher than others to ship to as well. It looks like you got it in just two days, so it's possible you selected a quicker shipping time, or that was all that was offered to your address at the time. We wish shipping was cheaper, but it is out of our hands. We do offer free shipping promotions though, so always keep an eye out for those.

Classificada 5 em 5 estrelas

Great Experience

Ordering was easy on website & speedy delivery.

19 de fevereiro de 2026
Opinião espontânea
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Resposta da ss396.com

Larry, thanks for the review!

Classificada 3 em 5 estrelas

Not all of my parts ordered were…

Not all of my parts ordered were delivered.

27 de fevereiro de 2026
Opinião espontânea
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Resposta da ss396.com

Mike, that is because some of the parts you ordered are "drop shipped", so they ship from the manufacturer and can take a little longer than the in stock items from our warehouse you already received. Any questions, give us a ring!

Classificada 5 em 5 estrelas

I will shop here again

Website selection and prices were great and the shipping was fast. I will shop here again.

16 de fevereiro de 2026
Opinião espontânea
logótipo da ss396.com

Resposta da ss396.com

Hey Keith, thanks for the review!

Classificada 4 em 5 estrelas

I await delivery of 2026 sales catalog by mail.

I await a delivery of the 2026 sales catalog for Chevrolet Chevelle that has been requested. I’ve been reminded that a catalog can take additional time to make its journey across our Great Nation and will be patient in receiving this physical copy by mail.

24 de fevereiro de 2026
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Resposta da ss396.com

Hey Roger, you just requested your catalog on the 16th, and today is the 26th. So it has only been 10 days. As stated on the catalog request form, catalogs can take up to 5 weeks to arrive. A shipment of catalogs just went out, so it should arrive soon! Thanks for your patience.

Classificada 5 em 5 estrelas

Why I gave a 5-star rating

I ordered a variety of parts revolving around suspension & steering components for a 71 Chevelle. I am pleased with the quality. 98% or the parts were in stock parts and promptly shipped from the same warehouse. The remaining items arrived in less than a week of the initial order. I will be a repeat customer.
Thank You

23 de fevereiro de 2026
Opinião espontânea
logótipo da ss396.com

Resposta da ss396.com

We are glad to hear that you had a good experience and hope to see you back!

Classificada 3 em 5 estrelas

I ordered a 4 speed swap for a 70 monte…

I ordered a 4 speed swap for a 70 monte carlo, the parts were amazing quality and pedals are great

Here is where the problem is that these cars rarely came with manuals and its not te same as the chevelles

They sent me chevelle z bar ,linkage, and brackets expecting it to work

You can tell They did no actual R&D
To see if they were compatible

While it is true chevelles and monte Carlos share a good bit of parts

But for obvious reasons a monte carlo hood wont fit on a chevelle even tho they are very similar the hood is 6 inches longer

That its self shouldn't be so bad if they didn't give you 3 days to figure that out and after that your stuck with it

The only reason they are getting a 3 star is i cant deny the quality of part they are of good quality and came with all the parts to assemble everything but I will be having to fabricate the brackets and linkage after I paid 300 for the kit

If you have a 70 monte carlo buy the pedals only they are great and buy a hydromax kit they are only 90 bucks for the pedals rest of the kit is useless

9 de fevereiro de 2026
Opinião espontânea
logótipo da ss396.com

Resposta da ss396.com

Shawn, could you please give us a call so we can go over this with you. You can ask for the sales manager, thanks!

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