Standert Bicycles Opiniões 

425
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

After experiencing their customer service I would not recommend buying from Standert. Their customer service is simply awful and inadequate, they take over a week to respond to emails and do not h... Ver mais

Classificada 5 em 5 estrelas

The frame came with high quality bearings n fittings, and a beautiful finish thats holding up well so far to all day rain/mud rides. The geo is comfy for me so far, no problem spending 6+ hrs in da sa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Vielen Dank für diese wunderschöne und unfassbar schnelle Kreissäge RS. Von Beginn an lief alles reibungslos. Super Beratung vor Ort durch Heiko, unkomplizierter immer freundlicher Kontakt via Mail... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've purchased a steal road bike frame set “Pfadfinder" from Standert bike. Sales, product tech., logistics team were customer-friendly and showed quick response to my requests. This purchase made... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bicicletas
  2. Ciclismo de estrada

Escrito pela empresa

Standert Bicycles is a rider owned performance and urban bike brand from Berlin that is filling the gap between bespoke bicycles and mass production.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

425 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(425)

29 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic service & bike rides like a dream

Great, super responsive and helpful customer service. They were able to swap the crank length I needed before shipping the bike.

The bike is absolutely gorgeous and rides like a dream. Fast shifting and near perfect setup straight out of the box.

Buy with confidence, Standert will take good care of you.

25 de setembro de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

We're glad to read your review about our bikes and service.
Enjoy your ride!

Classificada 5 em 5 estrelas

Great bike!

27 de setembro de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Thanks Giuliano, enjoy your bike!

Classificada 5 em 5 estrelas

Triebwerk CR frame bought in July ´23

Triebwerk CR frame bought in July ´23, got it delivered six weeks later. Built was pretty straight forward even with a cable DI2 setup and the bike is a dream to ride on. Stiff, yet compliant enough. Solid but not too heavy at slightly over 8kg and a beauty it also is. Highly recommend this frameset to everyone who wants a classic look road bike with state of the art ride & handling quality!

19 de setembro de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hello Torsten!
Thanks for the review in detail, really appreciated.
Enjoy your Triebwerk CR!

Classificada 5 em 5 estrelas

Great bike and support experience

Finished building my new Kreissäge RS and rode for the first time today. Bike feels amazing and I really like the aggressive geometry compared to my last bike. And for sure it looks stunning with all the internal cabling and new Force AXS.

I ordered the frameset with delivery outside the EU using DHL Express, had to wait several weeks for shipment, but it was worth it 100%. Frameset was carefuly packaged in a compact box with the fork and bottom bracket in the separate boxes inside, so everything was intact.

Guys from Standert team were always in touch by email and very responsive. Changed the order details at my request without any problems. Thank you!

25 de setembro de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hi Vasily! Wow, what a review!
Thanks a lot.
Enjoy your Kreissäge RS!

Classificada 5 em 5 estrelas

Always the best service

Always the best service
Good on communicating and delivering the best product
It’s why I will keep buying standert bikes
And Toms a hero totally sorted me out and I appreciate it

29 de agosto de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hello David!
Thanks for the positive feedback.
Enjoy your bikes!

Classificada 5 em 5 estrelas

This bike is amazing

This bike is amazing. Beautiful in every detail.

29 de agosto de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hello Tobi!
Thanks for the nice review, really appreciated.
Enjoy your bike!

Classificada 5 em 5 estrelas

Perfection

Website nice to use and with good images of my bike. Customer Service helpful via phone/email. Bike arrived (a little late) and ready to ride

29 de agosto de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hi Kieran!
Thanks for the positive feedback.
Enjoy your bike!

Classificada 5 em 5 estrelas

Von Beratung bis Bestellung über…

Von Beratung bis Bestellung über Lieferung, alles ohne Probleme und sehr gut gelaufen!
Die Kreissäge RS, ist das beste Fahrrad was ich bisher je hatte!
Vielen Dank an das STANDERT Team!

22 de agosto de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hallo Erkan!
Vielen Dank für deine Tolle Bewertung!
Viel Spaß!

Classificada 5 em 5 estrelas

Very satisfied

Despite the fact that I ordered a complete bike (Pfadfinder), it was no problem to have a different stem length, handlebars, seat post and other things individually adjusted when ordering. Customer support was always polite and courteous. The guys in the showroom are great too.

24 de agosto de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hi Maik!
Thanks for the positive feedback.
Enjoy your Pfadfinder!

Classificada 3 em 5 estrelas

Purchase was straightforward (I'm in…

Purchase was straightforward (I'm in USA) and the frame arrived within the stated shipping window. Packaging was good and product quality is good.

The downside was poor customer support - I inquired twice (before purchase) and never received a reply.

update 08-Sep-2023: Thank you for notifying me that you did try to respond. I haven't marked any Standert emails as spam so that's odd. I'll make sure to include a phone number in future correspondence.

23 de agosto de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hello Karl

We actually tried to reach you but we've got the following error message every time we replied your e-mails:

"Not delivering to a user who marked your messages as spam."

Thanks for the feedback.
Enjoy your ride!

Classificada 5 em 5 estrelas

Super friendly and helpful staff

Super friendly and helpful staff, you can really feel that everyone loves bikes and is keen to share their knowledge.

25 de junho de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hi Niklas!
Thanks for the positive feedback.

Classificada 4 em 5 estrelas

Fahrradrahmen mit hochwertigen Lagern

Fahrradrahmen mit hochwertigen Lagern. Die angenehme Fahrt und Langlebigkeit sind offensichtlich und machen es zu einer großartigen Investition für Radfahrer.

16 de agosto de 2023
Opinião espontânea
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hallo Christina!
Vielen Dank für deine Bewertung.
Viel Spaß!

Classificada 1 em 5 estrelas

I reported a paint chip upon delivery…

I reported a paint chip upon delivery of the frame and was told that don't worry, it's just cosmetic.

30 de julho de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hey Luke,

I sincerely apologise for our hasty answer to your concern about the paint defect. I have spoken the member of staff concerned and we will be in contact with you right away with a better solution.

Kind regards,

Tom

Classificada 3 em 5 estrelas

Great bike not so great customer journey.

The bike is awesome. The communication towards the customer aka „customer journey“ has room for improvement.
When I ordered the frameset I got the rough estimate delivery date via the website: “shipping from 2 weeks”. After 2 weeks I called Standert and received the answer that it will take another 1-2 weeks. After 4 weeks called them the second time and received the final answer that it will take additional 1-3 weeks. The frameset arrived after 6 weeks.
Hey Standert, keep your customer up2date and provide at least some info to keep us informed.

27 de julho de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hi Christoph,

Thank you very much for your honest feedback. We are aware that our customer journey needs some work, due to the individual nature of the products we sell it's not a straight forward task but we are already working on trying to improve the buying experience for customers.

I would like to offer again my sincere thanks for your patience during this time waiting for your frameset to arrive, it was a very busy period and we could not deliver as quickly as we'd hoped or had promised, for that I apologise. I am very glad that you like the bike however, I hope you can make the most of the summer still to come.

Kind regards,

Tom

Classificada 5 em 5 estrelas

super customer support

albeit the delivery time was, as it seems to be quite common these days, more on the longer side of things, the contact at standert has been really supportive and made sure i still got my bike on time

26 de julho de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hi Daniel!
Thanks for the review, really appreciated.

Classificada 5 em 5 estrelas

Sehr nette Beratung.

Sehr nette Beratung.
Super Resultat.
Total kompetent.
Wir sind mit dem Umbau der Räder total zufrieden und gut über die Alpen gekommen.
Vielen Dank nochmal !!!
❤️🚴🏼🚴🏼

21 de julho de 2023
logótipo da Standert Bicycles

Resposta da Standert Bicycles

Hallo Julius,
Vielen Dank für deine Tolle Bewertung!
Viel Spaß!

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