After experiencing their customer service I would not recommend buying from Standert. Their customer service is simply awful and inadequate, they take over a week to respond to emails and do not h... Ver mais
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Leia as opiniões dos outros
The frame came with high quality bearings n fittings, and a beautiful finish thats holding up well so far to all day rain/mud rides. The geo is comfy for me so far, no problem spending 6+ hrs in da sa... Ver mais
A empresa respondeu
Vielen Dank für diese wunderschöne und unfassbar schnelle Kreissäge RS. Von Beginn an lief alles reibungslos. Super Beratung vor Ort durch Heiko, unkomplizierter immer freundlicher Kontakt via Mail... Ver mais
A empresa respondeu
I've purchased a steal road bike frame set “Pfadfinder" from Standert bike. Sales, product tech., logistics team were customer-friendly and showed quick response to my requests. This purchase made... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Standert Bicycles is a rider owned performance and urban bike brand from Berlin that is filling the gap between bespoke bicycles and mass production.
Informações de contacto
Friedrichstraße 23a, 10969, Berlin, Alemanha
- +49 (0)30 845 192 28
- shop@standert.de
- standert.de
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic service & bike rides like a dream
Great, super responsive and helpful customer service. They were able to swap the crank length I needed before shipping the bike.
The bike is absolutely gorgeous and rides like a dream. Fast shifting and near perfect setup straight out of the box.
Buy with confidence, Standert will take good care of you.

Resposta da Standert Bicycles
Bike is very unique and excellesn…
Bike is very unique and excellent quality.
Just shipping takes very long time.

Resposta da Standert Bicycles
Triebwerk CR frame bought in July ´23
Triebwerk CR frame bought in July ´23, got it delivered six weeks later. Built was pretty straight forward even with a cable DI2 setup and the bike is a dream to ride on. Stiff, yet compliant enough. Solid but not too heavy at slightly over 8kg and a beauty it also is. Highly recommend this frameset to everyone who wants a classic look road bike with state of the art ride & handling quality!

Resposta da Standert Bicycles
Pleasure to deal with
Communication was very good and great detail in the packing of order..

Resposta da Standert Bicycles
Great bike and support experience
Finished building my new Kreissäge RS and rode for the first time today. Bike feels amazing and I really like the aggressive geometry compared to my last bike. And for sure it looks stunning with all the internal cabling and new Force AXS.
I ordered the frameset with delivery outside the EU using DHL Express, had to wait several weeks for shipment, but it was worth it 100%. Frameset was carefuly packaged in a compact box with the fork and bottom bracket in the separate boxes inside, so everything was intact.
Guys from Standert team were always in touch by email and very responsive. Changed the order details at my request without any problems. Thank you!

Resposta da Standert Bicycles
Always the best service
Always the best service
Good on communicating and delivering the best product
It’s why I will keep buying standert bikes
And Toms a hero totally sorted me out and I appreciate it

Resposta da Standert Bicycles

Resposta da Standert Bicycles
Perfection
Website nice to use and with good images of my bike. Customer Service helpful via phone/email. Bike arrived (a little late) and ready to ride

Resposta da Standert Bicycles
Von Beratung bis Bestellung über…
Von Beratung bis Bestellung über Lieferung, alles ohne Probleme und sehr gut gelaufen!
Die Kreissäge RS, ist das beste Fahrrad was ich bisher je hatte!
Vielen Dank an das STANDERT Team!

Resposta da Standert Bicycles
Very satisfied
Despite the fact that I ordered a complete bike (Pfadfinder), it was no problem to have a different stem length, handlebars, seat post and other things individually adjusted when ordering. Customer support was always polite and courteous. The guys in the showroom are great too.

Resposta da Standert Bicycles
Purchase was straightforward (I'm in…
Purchase was straightforward (I'm in USA) and the frame arrived within the stated shipping window. Packaging was good and product quality is good.
The downside was poor customer support - I inquired twice (before purchase) and never received a reply.
update 08-Sep-2023: Thank you for notifying me that you did try to respond. I haven't marked any Standert emails as spam so that's odd. I'll make sure to include a phone number in future correspondence.

Resposta da Standert Bicycles
Super friendly and helpful staff
Super friendly and helpful staff, you can really feel that everyone loves bikes and is keen to share their knowledge.

Resposta da Standert Bicycles
Fahrradrahmen mit hochwertigen Lagern
Fahrradrahmen mit hochwertigen Lagern. Die angenehme Fahrt und Langlebigkeit sind offensichtlich und machen es zu einer großartigen Investition für Radfahrer.

Resposta da Standert Bicycles
I reported a paint chip upon delivery…
I reported a paint chip upon delivery of the frame and was told that don't worry, it's just cosmetic.

Resposta da Standert Bicycles
Great bike not so great customer journey.
The bike is awesome. The communication towards the customer aka „customer journey“ has room for improvement.
When I ordered the frameset I got the rough estimate delivery date via the website: “shipping from 2 weeks”. After 2 weeks I called Standert and received the answer that it will take another 1-2 weeks. After 4 weeks called them the second time and received the final answer that it will take additional 1-3 weeks. The frameset arrived after 6 weeks.
Hey Standert, keep your customer up2date and provide at least some info to keep us informed.

Resposta da Standert Bicycles
super customer support
albeit the delivery time was, as it seems to be quite common these days, more on the longer side of things, the contact at standert has been really supportive and made sure i still got my bike on time

Resposta da Standert Bicycles
Sehr nette Beratung.
Sehr nette Beratung.
Super Resultat.
Total kompetent.
Wir sind mit dem Umbau der Räder total zufrieden und gut über die Alpen gekommen.
Vielen Dank nochmal !!!
❤️🚴🏼🚴🏼

Resposta da Standert Bicycles
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