Stitched Opiniões 

380
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic service from start to finish. The team were incredibly supportive and helped us navigate the uncertainty of buying curtains for the first time. Having them measure everything properly gave... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered samples and despite procrastination on our part, we eventually ordered. Service was great, delivery as expected and thankfully fit was per my measurements. It was worth it. Replaced some... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From ordering to delivery, every step of the process was handled professionally and efficiently. The curtains are beautifully crafted, excellent quality, and have exceeded our expectations. We’re abso... Ver mais

Classificada 5 em 5 estrelas

What a fabulous customer service team. They came to my home and did a full measuring with no fee and no obligation. Gave some great advice on fabrics and colours then delivered two fabulously made pai... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor e fabricante de cortinas
  2. Loja de persianas
  3. Loja de cortinas
  4. Decoração e Design de Interiores
  5. Designer de interiores
  6. Loja de cortinas e persianas

Escrito pela empresa

High quality curtains + blinds, made to measure with care. Eco-friendly fabrics hand-stitched in the UK. If you have a question, concern or something doesn’t feel quite right, please email us at hello@stitched.co.uk. We’re real people at the other end, and we’ll always do our best to sort things quickly and thoughtfully. Your home matters to you. Your experience matters to us.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

380 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(380)

17 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Gorgeous Curtains + Excellent Customer Service

Beautiful high-quality curtains and excellent customer service. They took me through several fabric options, and offered close alternatives as the one I wanted was discontinued. They also rectified a sheer fabric error immediately. The best customer service I've had in a long time, and most of all, stunning bespoke curtains.

23 de maio de 2025
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Resposta da Stitched

Thanks so much Amanprit, we really appreciate your review!

The Stitched Team

Classificada 5 em 5 estrelas

Studio Curtains in Relaxed Linen

This is the second pair of curtains I have bought from Stitched. Communication is brilliant, friendly, professional, knowledgeable and pretty immediate.
My first pair of curtains were made in velvet for a vast bay window. They are stunning.
My most recent curtain is made with relaxed linen. Both sets of curtains are beautifully made and lined, they hang very well and are packed with care.
There is always a long lead time, but as long as you factor this into your world, it’s very much worth the wait.

20 de maio de 2025
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Resposta da Stitched

Thanks so much for your kind review, Louise! We're so pleased you're happy with both sets of curtains.

The Stitched Team

Classificada 5 em 5 estrelas

My second time ordering - lovely again

My second time ordering and these were even better than the first. Such a good service and lovely quality. Thank you Stitched!

9 de maio de 2025
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Resposta da Stitched

Thanks so much for your lovely review, we really appreciate it!

Team Stitched

Classificada 5 em 5 estrelas

Stitched provide an easy to use and…

Stitched provide an easy to use and efficient service. They have a great choice of fabrics and colours and their customer support is superb.
It’s the second time I’ve used them and I highly recommend them.

22 de abril de 2025
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Resposta da Stitched

Thanks so much for your lovely review Claire - we really appreciate it!

Team Stitched

Classificada 5 em 5 estrelas

Excellent product & service…

One of our blinds suffered a broken pull chain - the staff at Stitched replied to an email immediately, located the blind dimensions in our original order and sent us a free replacement and how-to instructions…another impressive example of excellent product & service!

10 de abril de 2025
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Resposta da Stitched

Thanks so much for taking the time to leave a review!

Classificada 5 em 5 estrelas

Hannah and the entire team at Stitched…

Hannah and the entire team at Stitched were amazing to work with! From fabric consultation, to weighing in on design aesthetics the team was very knowledgable and offered great input. The blinds were installed beautifully with precision and care. I even requested a speedy delivery and Stitched was able to accommodate my request. The blinds are beautiful!

4 de março de 2025
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Resposta da Stitched

So great to hear you're happy with the service and the blinds! Thanks for taking the time to leave a review.

The Stitched Team

Classificada 5 em 5 estrelas

Highly reliable with excellent service

Highly reliable with excellent service! Hannah was a pleasure to work with—her responses were always quick and efficient. The quality of their product is outstanding, and the design was exactly as we requested. A very professional company—highly recommend!

24 de fevereiro de 2025
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Resposta da Stitched

Thanks so much for taking the time to leave a review, we really appreciate it!

The Stitched Team

Classificada 5 em 5 estrelas

Highly Recommend Stitched

Best team, attention to detail and the quality of the fabrics are stunning. Highly recommend.

14 de fevereiro de 2025
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Resposta da Stitched

Thanks so much, Faye! We really appreciate your review.

The Stitched Team

Classificada 1 em 5 estrelas

Very poor experience and terrible quality blinds

I had really hoped for a positive experience with Stitched and to love my new blinds, but unfortunately this was not the case. The beginning consultation was great, Hannah was very helpful and ensured I had the correct measurements. After that though, the problems began. When we first received our blinds, all three were the wrong length, 2 by some considerable amount. They were also wonky as they hadn't been cut straight, so we couldn't get them to hang correctly even with adjusting the velcro at the top. We asked for these to be remade, which they agreed to, but would not offer us any compensation. We had to send back the faulty blinds which involved waiting in all day (twice) for a courier to arrive. They would only give a very vague 9-5pm window and offered no help at all with this.
When the next set of blinds arrived they fitted better but had still been constructed very poorly. The lining is sewn on wonkily so when the light shines through them you can see this very clearly. There is also a mark on one blind and the fabric on another looks like it has been rubbed a lot and has bobbled. The horizontal sticks used to form the blinds keep sticking out at the edges of the blinds as they haven't been sewn in properly. The toggles are also always moving so we're constantly having to realign the blinds. A lot of work for something that should be easy.
We had to do a lot and send many, many emails to resolve this and we were still offered no form of compensation, instead being told that we had already had a discount on the fabric due to it being a 'special offer'. They said it was the end of the line which could perhaps explain the bobbling and marks.
I'm extremely disappointed by the quality of these blinds considering how much we spent on them. Even with the discount they were extremely expensive, so I was expecting excellent quality. We cannot afford to replace the blinds so we are stuck with them. Not good customer service, it has left me feeling pretty upset.

8 de novembro de 2024
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Resposta da Stitched

Hi Amy, we're genuinely sorry that you feel like your experience warranted a one star review. As you know, we agreed to alter the blinds for you but the first collection of the blinds failed due to no one being at home, so as a good will gesture, we agreed to completely remake the blinds.

We turned these around for you as quickly as possible and unfortunately the courier failed to deliver the remade blinds on the specified day. Sadly this was out of our control and we apologised for this inconvenience at the time.

To further assist you, we arranged the collection of your old blinds to ensure they weren’t an inconvenience. The image provided of the new roman blinds looked lovely and as we hadn't heard from you in a few months, we naturally assumed everything was now okay.

We agree that a discount shouldn’t affect the quality however the blinds were purchased at 40% off on our roll ends offer, so giving compensation would result in the blinds being sold below making cost which isn't possible for any business. We can't offer refunds on made to measure products as these are made specifically for each window so cannot be re-sold and therefore go to waste. This is our policy for all products and not just end of line fabrics or discounts.

We are truly sorry to hear you're still disappointed with your Stitched experience.

The Stitched Team

Classificada 5 em 5 estrelas

I couldn’t be happier with my new…

I couldn’t be happier with my new curtains! They’ve completely transformed my flat. I first worked with this company years ago on a small window project and was so impressed that I returned for this larger undertaking. This time, they designed and installed double curtains and Roman blinds, and the results are stunning.

Hannah and her team were incredibly knowledgeable, helpful, and patient throughout the process, offering invaluable advice and ensuring everything was executed perfectly. They were also impressively tidy in their work and responsive to all my questions—even accommodating some post-installation amendments with ease. Highly recommended!

11 de dezembro de 2024
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Resposta da Stitched

Thanks so much for your lovely review, Aleksandra!

Classificada 5 em 5 estrelas

Great, personal service and quality products

Stitched made a pair of bay window curtains, including the track, as well as a roman blind. We were very with their support and guidance throughout. Communication was easy and their support team was always responsive. We are very happy with our new curtains and blinds. They are great quality and look beautiful.

10 de dezembro de 2024
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Resposta da Stitched

Hi Nina, thanks so much for taking the time to leave a review. So great to hear you're happy with Stitched!

The Stitched Team

Classificada 5 em 5 estrelas

Great quality curtains and very helpful team

Samples delivered quickly, very easy to order with lots of simple guidance on their website, had regular updates after placing my order, curtains were ready sooner than I expected and when I had difficulty with the delivery courier the Sitched team were so helpful. Plus my curtains are gorgeous! Was needing thermal curtains with a wool blend for a very cold victorian bedroom, found stitched has a great variety of fabrics to choose from with lots of fun colours. Perfect, thank you!

10 de dezembro de 2024
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Resposta da Stitched

Thanks so much for your lovely review! We're so pleased to hear you're happy with your Stitched experience.

The Stitched Team

Classificada 5 em 5 estrelas

They did a very good job

They did a very good job, from the initial measurement / ideas stage through to the fitting. Kept me informed on progress and (mainly) delivered on time. All the important priorities were concluded on time.

10 de dezembro de 2024
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Resposta da Stitched

Thanks so much for your review Ian!

Classificada 5 em 5 estrelas

Phenomenal products and service

Quick delivery and installation of 2x Roman blinds. Phenomenal service from Hannah and the team - samples arrived and the samples were lovely. Really happy with the finished product!

27 de novembro de 2024
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Resposta da Stitched

Thanks so much Mark, we really appreciate it and great to hear you're happy with the blinds!

The Stitched Team

Classificada 5 em 5 estrelas

Great service end to end

Great service end to end. Samples were really handy, customer service kept us up to date on our order, order arrived ahead of schedule, and the finished product is brilliant.

22 de novembro de 2024
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Resposta da Stitched

Thanks for your lovely review, Fred - much appreciated!

The Stitched Team

Classificada 5 em 5 estrelas

Responsive and promtly CS reply, Good on-site service.

Recommended by my interior designer.
Rich collection of fabrics and color options.
Promtly reply via email and site visit arrangement.
Quality of curtain and track impeccable.

However, do expect a lead time for production, after all, its a local UK business.

25 de novembro de 2024
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Resposta da Stitched

Thanks so much Jonathan, we really appreciate your review!

The Stitched Team

Classificada 5 em 5 estrelas

V happy quality curtains

Great curtains, friendly emails, delivered prior to estimated date

11 de novembro de 2024
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Resposta da Stitched

Thanks so much Emma, we really appreciate your review!

Classificada 5 em 5 estrelas

Great experience throughout…

Great experience throughout from help with a hitch on my payment, through updating on progress until final delivery of beautifully made curtains.

8 de novembro de 2024
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Resposta da Stitched

Thanks so much Paul, we really appreciate your review!

The Stitched Team

Classificada 5 em 5 estrelas

Fantastic customer service from the team at Stitched!

The team at Stitched provided a brilliant customer-focused service in my recent purchase. They kept me updated as to the status of my order and it arrived in the time they said it would, and the product was of high quality. I would highly recommend them!

25 de outubro de 2024
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Resposta da Stitched

Thanks so much for your review, Katie! We really appreciate it!

Classificada 5 em 5 estrelas

This company is incredible

This company is incredible!

The customer service is great and always on. There was never a moment when I didn’t feel I could ask that silly question. They have an incredible product offer at a good price point and it’s all UK made with great fabrics.

The service was brilliant throughout from getting samples to ordering and then delivery - I was kept in the loop at every stage.

I also loved that they were able to tweak a few little bits to match our needs which made it just that little bit less stressful knowing they had it covered.

Would 100% recommend and loved the £50 off voucher in the sample pack!

24 de outubro de 2024
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Resposta da Stitched

Thanks so much for your kind review, Ben! We're so glad to hear how happy you are with your Stitched experience.

Best wishes,
The Stitched Team

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