I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... Ver mais
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Leia as opiniões dos outros
Flooring dull compared to the pictures on website. It arrived in plain white box with a barcode than when scanned shows a flooring being sold by B&Q and other stores with different name. Generic produ... Ver mais
A empresa respondeu
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
A good quality sample received. I am not quite ready to place an order yet as building work on progress. Will strongly consider ordering this product.
Informações sobre a empresa
Escrito pela empresa
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Informações de contacto
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Reino Unido
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
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Resposta da Stories Flooring
Hi Heather,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Amazing product best price.
31 de julho de 2026
Resposta da Stories Flooring
Hi Samyak,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Didn’t have clear delivery time on the…
Didn’t have clear delivery time on the day and had to phone 3 times to find out when it would be arriving.
5 de agosto de 2026
Great service
Great service, advice and support. Which means we have a beautiful kitchen floor
9 de julho de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Gerard,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring
Excellent service from Kenton at Stories Flooring and very pleased with the engineered wood flooring we purchased. Fast delivery and very good communication. Definitely recommend this company.
5 de agosto de 2026
Resposta da Stories Flooring
Hi Ann,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Kenton was incredibly helpful…
Kenton was incredibly helpful throughout and made the whole purchase smooth and easy. Really happy with the service.
28 de julho de 2026
Opinião espontânea
Resposta da Stories Flooring
Hi Vaoe,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I picked a sample of laminate which was…
I picked a sample of laminate which was delivered within a couple of days. Excellent service. The laminate sample requested is excellent quality, but sadly not shade looking for.
4 de agosto de 2026
Resposta da Stories Flooring
Hi Anne,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Amazing customer service
Amazing customer service.
Very good quality products and delivered quickly.
2 de julho de 2026
Resposta da Stories Flooring
Hi Danyele,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Samples never arrived
Ordered samples but never arrived so I went to floor depo alot cheaper aswell
3 de julho de 2026
Resposta da Stories Flooring
Hi,
Samples were sent 03/07 and i can see mislaid by Amazon. We would have happily sent more if you had made us aware as if you dont receive them then we dont get the order. 1 star review for a mis laid free sample is harsh
Resposta da Stories Flooring
Hi Anthony,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
O didn't receive my order.
I still haven't received the samples I ordered. I cannot comment on whether they would have been good. storues don't seem to know that evri didn't deliver and so they.clearly didn't put anything into checking the customer experience.
1 de julho de 2026
Absolute Lie about price promise they…
Absolute Lie about price promise they didn't even asked the manager he said one of the workers also told me to send in quote only to say I don't know how the other company does it and nothing else.. highly recommend look elsewhere!!!
31 de julho de 2026
Opinião espontânea
Resposta da Stories Flooring
Morning,
This is not a lie. We sent you a quote price matching a competitors on line price that we could see and verify. We did not reduce the price further based on a forwarded email that we could not verify particularly as the price was so cheap. It looks like you got an exceptional deal elsewhere. If you could amend the review please as there is no lie on our site.
Looking forward to getting fitted
I have high expectations and am looking forward to getting my new flooring fitted along with my new kitchen. Only 4 stars as we selected a specific delivery day but this was completely ignored.
27 de julho de 2026
Resposta da Stories Flooring
Hi Fiona,
Apologies for that! Warehouse input next day rather than specified date when booking on so we did arrive early. Many thanks for accommodating an earlier delivery. Gareth
Great service great price great product
27 de junho de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Herringbone flooring
Unfortunately not all the pieces were uniform. A few pieces were visibly machined wrong and weren't parallel. This caused 1 area to have a few 1-2mm gaps. The finish was good just not 100% true.
27 de junho de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Amazing customer service and support .
Amazing customer service and support .
Have ordered twice now . It was effortless. All my questions answered . Very knowledgeable and professional.
23 de julho de 2026
Resposta da Stories Flooring
Hi Mike,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great Customer Service
Flooring Stories was amazing at getting the quote together for the following in good time, as well as providing the care and maintenance documents promptly when asked for.
23 de junho de 2026
Resposta da Stories Flooring
Hi Ryan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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