I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... Ver mais
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Leia as opiniões dos outros
Flooring dull compared to the pictures on website. It arrived in plain white box with a barcode than when scanned shows a flooring being sold by B&Q and other stores with different name. Generic produ... Ver mais
A empresa respondeu
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
I have ordered the samples, then the shop has contacted me about the project and advised about the materials and helped calculate the necessary numbers. The delivery was very quick. All in all a good... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Informações de contacto
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Reino Unido
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,6
Excelente
2 mil opiniões
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Respondeu a 72% das suas opiniões negativas
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Great floor at a great price
Great floor at a great price. Delivery wasn't fast, but it came the day it was meant to which means everything!
26 de maio de 2026
Resposta da Stories Flooring
Hi Ethan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Jane,
Thanks for the feedback. Occasional transit damage is a frustration so thanks for flagging so we can take it up with our delivery partners
Gareth
I purchased Lusso Flooring’s Uniqo…
I purchased Lusso Flooring’s Uniqo Herringbone Natural Brushed & Lacquered Engineered Oak flooring from this company, which is advertised as having a 25-year warranty. I ordered enough flooring to cover my entire downstairs, so this was a significant purchase, particularly as I also paid a professional to install it.
Unfortunately, I began experiencing problems with the flooring very soon after it was installed, black marks appearing on the wood. I contacted the company, but rather than arranging an inspection, they concluded from photographs I provided that the issue was caused by damp within my property.
There are also ongoing problems with the flooring leaving permanent marks. For example, if my kitchen bin or laundry basket is left in the same position for around a week, it can leave a visible, permanent mark on the flooring. This is extremely disappointing for a product that is supposed to be suitable for normal domestic use. I should be able to have everyday household items sitting on my floor without them permanently marking it.
Before the flooring was installed, I had the entire downstairs professionally screeded, and I have also had my property checked for damp. I have been informed that there is no damp issue within my home, which directly contradicts the explanation initially given by the company.
Overall, I have had a very poor experience with this company. I spent a substantial amount of money on the flooring and professional installation, yet when problems arose, the company did not even inspect the flooring before dismissing my concerns and attributing the issue to damp.
Given that the product is advertised with a 25-year warranty, I find it extremely disappointing that my concerns have not been properly investigated or resolved. The warranty feels meaningless if genuine product concerns can simply be dismissed without the company even attending to assess the flooring.
Unfortunately, based on my experience from purchase through to dealing with the problems afterwards, I would not recommend this company or its flooring products.
28 de agosto de 2026
Opinião espontânea
Resposta da Stories Flooring
Hi,
I have investigated and this was handled correctly. This is trapped moisture due to a fitting issue. Likely you will have recourse against your fitter or whoever did the site survey prior to fitting. Whilst we sympathise and do not want any customer to be unhappy with their purchase, this is clearly a localised fitting issue and not an issue with the floor itself. We are happy to stand by independent inspections but we can only encourage you to take this up with the fitter directly.
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
prompt response to our request
25 de agosto de 2026
Resposta da Stories Flooring
Hi Roy,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Quick and reliable service
20 de agosto de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great product👍
A really good experience. Very helpful staff at the showroom, knowledgeable about the products. Competitive prices. Thoroughly recommend this company.
17 de agosto de 2026
Resposta da Stories Flooring
Hi Christina,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The floor looks great.
I have ordered the samples, then the shop has contacted me about the project and advised about the materials and helped calculate the necessary numbers. The delivery was very quick. All in all a good experience.
And my herringbone flooring looks great! This was a DIY project.
20 de julho de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Brilliant service
20 de julho de 2026
Resposta da Stories Flooring
Hi Martin,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Kenton the salesperson made the…
Kenton the salesperson made the experience painless & knew what he was talking about.
Delivery was amazing.
16 de julho de 2026
Resposta da Stories Flooring
Hi Wendy,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Sally,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent communication from the start
Excellent communication from the start, express delivery of samples. Very impressed with the service. Thank you
12 de agosto de 2026
Resposta da Stories Flooring
Hi Steve,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Elizabeth,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Ordered the lusso range oak floor
Ordered the lusso range oak floor. Delivery was on time no problems. I had to call a few times for some advice and everyone I spoke with was friendly and helped me out. The floor is beautiful we just had it fitted and honestly it’s 1000/10! Best money we have spent. I needed some extra door bars so I called to order and this was not a problem either. Overall very happy. My fitter has said the floor will outlive us 😂
28 de junho de 2026
Resposta da Stories Flooring
Hi Julia,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Your website is very nics but i have…
Your website is very nics but i have not received packet yet delivery delay
10 de agosto de 2026
Resposta da Stories Flooring
Hi,
Amazon delivered your samples on 14/08. Slightly delayed. Apologies
Gareth
Resposta da Stories Flooring
Hi Barbara,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Good samples
Ordered some flooring samples which arrived very quickly. Lovely quality samples and competitive prices if you wish to purchase new flooring.
27 de março de 2026
Resposta da Stories Flooring
Hi Cheryl,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
No issues with service or product but I…
No issues with service or product but I was upset that as I ordered soon after receiving sample I didn’t get to use the 5% then 10% discount that was emailed to me a few days later.
I would recommend waiting before ordering!
14 de julho de 2026
Resposta da Stories Flooring
Hi Sandra,
Thanks for the feedback, email me your order number directly to gareth@storiesflooring.co.uk as the only order we have on file is the sample order and no paid order placed. I can then have a look for you
Just the best service all round
Chris, I just wanted to say a big thank you for your very seamless customer service you’ve provided throughout. From the sales side of things, to the fulfilment, right down to reliable and on time delivery. I would love to give you 10/5 stars 🌟. I cannot express my gratitude to you for keeping things so simple and honest. A big thank you again. Natalie
11 de agosto de 2026
Opinião espontânea
Resposta da Stories Flooring
Hi Natalie,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Heather,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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