Strength Shop Opiniões 

317
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I'm changing my original review from 1 star to 5 stars. Strength Shop's customer service following my review has been excellent and that makes all the difference. I've gone from 'I won't buy fr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I made a mistake in my order. All it took was a 2 minute phone call and Reece amended my order- no faff, no delays, no extra fees. Exceptional customer service

Classificada 5 em 5 estrelas

I’ve made a couple of purchases from the strength shop and the products are great quality and the customer care is first class I’ve had to deal with them a couple of times to rectify my mistakes and t... Ver mais

Classificada 5 em 5 estrelas

Ordered two shipments. Both processed on time and dispatched quickly. One shipment was partially filled by the curier and some contents lost. Called Chris from customer service - the most friendly, he... Ver mais

Informações sobre a empresa

  1. Loja de equipamento fitness
  2. Loja de artigos desportivos

Escrito pela empresa

Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

317 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(317)

31 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I had an issue with my Nike Romaleos 4…

I had an issue with my Nike Romaleos 4 weightlifting shoes after 6 months of use due to a manufacturing issue. Strength shop had been very helpful and asked me to outline the issues. Within a week, they had agreed to send me a replacement pair free of charge. The whole process was very easy with great customer service.

27 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great products, great service

Great products for training, regardless of your fitness and/or experience. Customer service is fantastic. Following a problem with a lever belt I had purchased for my wife the customer service rep had resolved it within hours of raising the problem. A trustworthy, reliable company I would definitely buy from again and thoroughly recommend.

5 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I put an order in from Northern Ireland…

I put an order in from Northern Ireland and this company emails me to say that if I'm using the clothing outside the UK they can't sell it to me 😂
They'll be looking us to undress at the border soon 😂
Hard to believe, but true.
There's nothing like destroying your own business.
The Windsor Framework isn't being mentioned by other businesses, so well done to them,I could have lied, but I decided they don't deserve the money I spend on gym equipment.
So I ordered from another UK company with no issues.
There's plenty of EU companies that are glad of the money too.

22 de dezembro de 2025
Opinião espontânea
logótipo da Strength Shop

Resposta da Strength Shop

Hi Gerard,

Thank you for getting in touch.

When we had contacted you, you had initially confirmed the information requested and then subsequently advised to cancel and refund your order, which we did.

I can only apologise for any inconvenience that may have been caused by us contacting you to confirm this information.

The Windsor Framework was put in place off the back of Brexit and is UK Government legislation whereby companies sending products to Northern Ireland must confirm that the goods are for use and will remain within Northern Ireland.

The reason for this is due to some people ordering to Northern Ireland and then moving goods across the border, which would effectively be tax avoidance, since the VAT rate in the Republic of Ireland is higher than that of the UK.

We must ask, confirm and retain the information requested in the event of a Government audit.

Unfortunately we cannot comment on how other companies operate and deal with the Windsor Framework, whether or not they contact their customers to confirm this would be at their own discretion.

I hope this helps clarify why we had to contact you to confirm this information.

Kind regards,
Chris

Classificada 3 em 5 estrelas

Rusty belt

Ordered a lever belt and it came with a rusty lever. So much so, one screw would not come out. Katie in CS was fantastic. A new one was sent out...also covered in rust and in a beaten-up box.
I'd expect more from what is supposed to be a more premium brand.

They seriously need to sort out their stores/warehouse, as I've seen a few reviews mentioning similar issues with rust.

25 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

outstanding customer service

I had a really insignificant issue with the belt I received. I was so impressed with the response - extremely quick and issue resolved within hours. I also needed some advice and, again, this was received promptly, professionally and in a way that was easy to understand. Combined with an outstanding product, I really couldn't be more impressed.

8 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

I ordered several items and they all arrived in good time. The smelling salts bottle was unfortunately cracked - only visible upon opening the packet, perhaps damaged in transit - while all other items were in perfect condition. I messaged via email and received an immediate response with offer of a replacement, actioned straight away. Grateful for the excellent customer service! Thanks

8 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Had issues with the delivery

Had issues with the delivery, DPD's fault but strengh shops customer service was outstanding. Can't fault them at all polite and very efficient and getting the problem solved

28 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and product

Katie responded quickly when I asked about an out-of-stock item and set up an invoice for when it came back a week later. As always, the products are high quality. Great service!

21 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fine Service

Very rapid delivery, fine packaging. The goods were exactly as described on the website and top quality. Unfortunately I required a (weightlifting) belt a little larger than the one I ordered. Strength Shop replaced the item and I had my new belt within 3 days. Their representative was very polite and highly efficient, which was much appreciated, especially in a returns and replace situation. I’d recommend them without hesitation.

11 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The best gym products on the market and…

The best gym products on the market and no one else comes close. I’ve purchased hundreds of pounds of equipment and accessories and they’ve never let me down. They give you that 1% extra you need that in turn simply improves results in the gym! Exceptional customer service, the communication and speediness from the customer service team makes you feel valued they absolutely make sure your taken care of. Whether you’re returning something for a bigger size or need product knowledge they take care of you. ⭐️⭐️⭐️⭐️⭐️

27 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Customer Service

Recently I purchased a belt from Strength Shop and only used it a few times. Just yesterday I noticed that there is a small tear on one side so I sent them a video of the issue as I wasn't sure if this was a mistake on my part that I didn't notice.

Even though they believed that it might be just a small user error / cosmetic damage and belt is safe to use, they still quickly sent me another one as replacement and it has already shipped today! Incredibly quick and user-centered customer service

10 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I have purchased various items from Strength Shop over the past year or so. Unfortunately my most recent order arrived with the wrong belt. I contacted customer service and received a response very quickly. They have now arranged for a collection / delivery of the right belt on a day that suited me. Great customer service and communication. I will certainly continue using Strength Shop in the future.

10 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

They sent me a faulty item, I sent them some photos, they replaced the item with no questions asked. Fantastic service!

9 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

This is a great shop.

This is a great shop.
I ordered from Japan.
From the email correspondence before delivery to the detailed contact after delivery.
Everything was handled perfectly.
I have nothing but thanks to the store staff.
I'm also probably proud to be able to use Strength Shop products in Japan.
I'm looking forward to using the Hybrid Duffel Backpack when I travel.
Thank you for the great service and high quality product.

8 de maio de 2025
Opinião espontânea

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