I'm changing my original review from 1 star to 5 stars. Strength Shop's customer service following my review has been excellent and that makes all the difference. I've gone from 'I won't buy fr... Ver mais
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I'm changing my original review from 1 star to 5 stars. Strength Shop's customer service following my review has been excellent and that makes all the difference. I've gone from 'I won't buy fr... Ver mais
A empresa respondeu
I made a mistake in my order. All it took was a 2 minute phone call and Reece amended my order- no faff, no delays, no extra fees. Exceptional customer service
I’ve made a couple of purchases from the strength shop and the products are great quality and the customer care is first class I’ve had to deal with them a couple of times to rectify my mistakes and t... Ver mais
Ordered two shipments. Both processed on time and dispatched quickly. One shipment was partially filled by the curier and some contents lost. Called Chris from customer service - the most friendly, he... Ver mais
Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.
4 Fyne Avenue, Righead Insdustrial Estate, ML4 3LJ, Bellshill, Reino Unido
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I had an issue with my Nike Romaleos 4 weightlifting shoes after 6 months of use due to a manufacturing issue. Strength shop had been very helpful and asked me to outline the issues. Within a week, they had agreed to send me a replacement pair free of charge. The whole process was very easy with great customer service.
Great products for training, regardless of your fitness and/or experience. Customer service is fantastic. Following a problem with a lever belt I had purchased for my wife the customer service rep had resolved it within hours of raising the problem. A trustworthy, reliable company I would definitely buy from again and thoroughly recommend.
I put an order in from Northern Ireland and this company emails me to say that if I'm using the clothing outside the UK they can't sell it to me 😂
They'll be looking us to undress at the border soon 😂
Hard to believe, but true.
There's nothing like destroying your own business.
The Windsor Framework isn't being mentioned by other businesses, so well done to them,I could have lied, but I decided they don't deserve the money I spend on gym equipment.
So I ordered from another UK company with no issues.
There's plenty of EU companies that are glad of the money too.

Resposta da Strength Shop
Excellent customer service, quick response to an issue that I had, super fast delivery. Will definitely recommend and be using in the future. Thank you
Ordered a lever belt and it came with a rusty lever. So much so, one screw would not come out. Katie in CS was fantastic. A new one was sent out...also covered in rust and in a beaten-up box.
I'd expect more from what is supposed to be a more premium brand.
They seriously need to sort out their stores/warehouse, as I've seen a few reviews mentioning similar issues with rust.
i really liked the qulity of the product wich are spectacular. maybe you need to improve a little on the diliveries, but the material is of the highest quality.
Received a rustle buckle and contacted customer support and they instantly offered a replacement. Amazing customer support team!!
I had a really insignificant issue with the belt I received. I was so impressed with the response - extremely quick and issue resolved within hours. I also needed some advice and, again, this was received promptly, professionally and in a way that was easy to understand. Combined with an outstanding product, I really couldn't be more impressed.
I ordered several items and they all arrived in good time. The smelling salts bottle was unfortunately cracked - only visible upon opening the packet, perhaps damaged in transit - while all other items were in perfect condition. I messaged via email and received an immediate response with offer of a replacement, actioned straight away. Grateful for the excellent customer service! Thanks
What an amazing company.
Reece was brilliant. My items were very good.
Had issues with the delivery, DPD's fault but strengh shops customer service was outstanding. Can't fault them at all polite and very efficient and getting the problem solved
Katie responded quickly when I asked about an out-of-stock item and set up an invoice for when it came back a week later. As always, the products are high quality. Great service!
Very rapid delivery, fine packaging. The goods were exactly as described on the website and top quality. Unfortunately I required a (weightlifting) belt a little larger than the one I ordered. Strength Shop replaced the item and I had my new belt within 3 days. Their representative was very polite and highly efficient, which was much appreciated, especially in a returns and replace situation. I’d recommend them without hesitation.
The best gym products on the market and no one else comes close. I’ve purchased hundreds of pounds of equipment and accessories and they’ve never let me down. They give you that 1% extra you need that in turn simply improves results in the gym! Exceptional customer service, the communication and speediness from the customer service team makes you feel valued they absolutely make sure your taken care of. Whether you’re returning something for a bigger size or need product knowledge they take care of you. ⭐️⭐️⭐️⭐️⭐️
Recently I purchased a belt from Strength Shop and only used it a few times. Just yesterday I noticed that there is a small tear on one side so I sent them a video of the issue as I wasn't sure if this was a mistake on my part that I didn't notice.
Even though they believed that it might be just a small user error / cosmetic damage and belt is safe to use, they still quickly sent me another one as replacement and it has already shipped today! Incredibly quick and user-centered customer service
I have purchased various items from Strength Shop over the past year or so. Unfortunately my most recent order arrived with the wrong belt. I contacted customer service and received a response very quickly. They have now arranged for a collection / delivery of the right belt on a day that suited me. Great customer service and communication. I will certainly continue using Strength Shop in the future.
They sent me a faulty item, I sent them some photos, they replaced the item with no questions asked. Fantastic service!
This is a great shop.
I ordered from Japan.
From the email correspondence before delivery to the detailed contact after delivery.
Everything was handled perfectly.
I have nothing but thanks to the store staff.
I'm also probably proud to be able to use Strength Shop products in Japan.
I'm looking forward to using the Hybrid Duffel Backpack when I travel.
Thank you for the great service and high quality product.
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