Strength Shop Opiniões 

317
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I'm changing my original review from 1 star to 5 stars. Strength Shop's customer service following my review has been excellent and that makes all the difference. I've gone from 'I won't buy fr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I made a mistake in my order. All it took was a 2 minute phone call and Reece amended my order- no faff, no delays, no extra fees. Exceptional customer service

Classificada 5 em 5 estrelas

I’ve made a couple of purchases from the strength shop and the products are great quality and the customer care is first class I’ve had to deal with them a couple of times to rectify my mistakes and t... Ver mais

Classificada 5 em 5 estrelas

Ordered two shipments. Both processed on time and dispatched quickly. One shipment was partially filled by the curier and some contents lost. Called Chris from customer service - the most friendly, he... Ver mais

Informações sobre a empresa

  1. Loja de equipamento fitness
  2. Loja de artigos desportivos

Escrito pela empresa

Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

317 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(317)

31 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Late order, unknown if item will be received

Ordered item still not even shipped after one month. Finding out their products likely poor quality with no refunds and even worse, the shop app used to track item steals your email data (likely sent to a foreign government spying). Total crap business and won't properly respond to call or requests for refunds. Do not buy anything from this company!

13 de janeiro de 2025
Opinião espontânea
logótipo da Strength Shop

Resposta da Strength Shop

Hi there,

This is far from the standards we aim to deliver to our customers and as such I would like to resolve this issue for you.

As advised on your previous review, the Shop app is designed and ran by a third party company - this is not something that we have any control over.

I have had a look and cannot locate any orders or emails under your name relating to any recent orders.

I am more than happy to look into this for you, however, in order for me to do so I would require an order number or email address to investigate this.

I have requested some additional information from you, however, please feel free to contact us directly at support@strengthshop.co.uk with your order number and we'll get back to you as soon as possible with a resolution.

Kind regards,
Chris

Classificada 5 em 5 estrelas

First class customer service

Purchased a weight belt for my son’s Christmas which on inspection had some minor damage. I contacted Strength Shop and quickly received a response from Katie. Within the same day a new belt was despatched with a returns label for the original with no quibbles or queries. Quick and polite communication, no issues or delays. I have used Strength Shop in the past and will continue to do so. Excellent products and first class customer service.

6 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Top tier products, even better customer service

I've recently placed some new orders with the Strength Shop - I used to be a customer years ago before falling out with the gym, and I wanted to get some fresh new gear.

There was a slight issue with 1-2 of the products that I ordered (mainly cosmetic/convenience), to which I emailed the support mail on the 30th of December. I received a response from Reece 54 minutes later, acknowledging the fault and asking for my address to reship brand new products - later that day I received the shipping notification email.

I've not seen customer service this proficient often!

On the product side of things, everything works phenomenal and ask expected.

30 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great products and exceptional customer service

I ordered lever belt and knee sleeves, both offering good amount of support and do what there are designed for,
I got an issue with belt and contacted customer service on boxing day, despite holiday period I have replacement sorted by end of next day! Shout out to Katie who dealt with my enquiry in very professional manner and made sure replacement is shipped by the end of the day,
I am waiting for replacement belt to arrive (due to the weekend), but will definitely use this company in the future.

26 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Phenomenal service

The products from Strength Shop are of a high quality. The service, though, is phenomenal. The staff really care. They went out of their way to ensure I was completely satisfied with my purchase. It was a real pleasure dealing with Reece and Katie. Thanks guys, you're awesome.

10 de dezembro de 2024
Classificada 5 em 5 estrelas

Renewed faith in customer service

I’ve bought and used many Strength Shop products and feel they fit in a value for money and quality bracket like no one else. Unfortunately, my last order had some new Olympic Riot Collars, which in my opinion weren't fit for purpose. After my initial disappointment, Chris the service manager reached out and has been very keen to resolve my issue. I'm not sure I could ask for anything more.

8 de dezembro de 2023
Opinião espontânea
logótipo da Strength Shop

Resposta da Strength Shop

Hi Ben,

Thank you for your review.

I have looked into this and can see that your order was from December 2023 and when you contacted us at the time we had advised that flip lock collars were not suitable to be use with loadable dumbbell handles.

We pride ourselves on the service we provide to our customers and always aim to reach a suitable resolution - such as suggesting an alternative set of collars which would be more suitable to the loadable dumbbell handles that you had ordered whilst noting that flip lock collars are better suited for barbell work.

Unfortunately we never heard back from you in December 2023 otherwise we'd have been happy at the time to get these exchanged for you.

As you have been a long standing customer of ours, if you'd like to get in touch, I'd be more than happy to sort a discount on some suitable collars for you.

Kind regards,
Chris

Classificada 5 em 5 estrelas

I would 100% recommend Strength Shop…

I would 100% recommend Strength Shop for there fast response in sorting my faulty pair of lifting shoes, they made the process so easy and no complications whatsoever, especially Reece who dealt with my issues his customers service was 5 stars, I be very happy to shop with this company again.

2 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Stellar customer service :D

Stellar customer service :D

Katie and Reece were really helpful, responsive, and pleasant to interact with. Long story short, UPS had messed up with the deliveries but Strength Shop rearranged (next day!) delivery through another courier and always had a convenient solution for everything.

Would absolutely buy from them again.

29 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ideal

Great range + customer service when you need help. Katie was super helpful! Thanks!

29 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Experience

Extremely high quality items, there was a small mixup with one of the items I bought but customer service worked very quickly to fix it! Very professional, excellent experience.

26 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I had an issue with my knee sleeves and they solved it really quick sending me a new ones with no additional cost. Their replies were also on the minute which made it a very quick and pleasing interaction to me, the end user. I wish more companies had such great customer service as Strengthshop does!

15 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality, fast delivery, great customer service!!!

I recently ordered an Original 2028 Olympic Barbell and some fractional weights.

The order was dispatched very quickly (same day). I'm very pleased with the quality of all items and the packagaing was also great. (The barbell packaging looked particularly bomb-proof; I had to get a hacksaw out to cut through the cardboard tube it came in, it was that thick)!!

I also made a mistake with my order which was resolved professionally and promptly by Reece.

To summarise: Great quality products, super fast delivery and great customer service, I wouldn't hesitate to recommend buying from Strength Shop and i'll certainly be using them again!!

13 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic experience …

I have now used Strength Shop for several things including equipment and clothing, and they have been fantastic everytime. Quality is brilliant and speed if delivery is pretty good. They have become my first stop for ordering anything gym related.

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great communication

Great communication. I accidentally ordered the XS weight lifting belt, so emailed to ask for it to be changed to a medium. I received a prompt response first thing Monday morning, to confirm the order had been amended. Thanks Reece!

4 de novembro de 2024
Opinião espontânea

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