Strength Shop Opiniões 

317
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I'm changing my original review from 1 star to 5 stars. Strength Shop's customer service following my review has been excellent and that makes all the difference. I've gone from 'I won't buy fr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I made a mistake in my order. All it took was a 2 minute phone call and Reece amended my order- no faff, no delays, no extra fees. Exceptional customer service

Classificada 5 em 5 estrelas

I’ve made a couple of purchases from the strength shop and the products are great quality and the customer care is first class I’ve had to deal with them a couple of times to rectify my mistakes and t... Ver mais

Classificada 5 em 5 estrelas

Ordered two shipments. Both processed on time and dispatched quickly. One shipment was partially filled by the curier and some contents lost. Called Chris from customer service - the most friendly, he... Ver mais

Informações sobre a empresa

  1. Loja de equipamento fitness
  2. Loja de artigos desportivos

Escrito pela empresa

Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

317 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(317)

31 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Highly recommended

I ordered two belts, but I mistakenly chose the wrong size for one of them. Customer service responded quickly and arranged a size swap. I received my order just two days later (Ireland). The belts are excellent quality—very comfortable, easy to use, and they really help with heavy workouts. Great product and amazing customer service. Highly recommend!

14 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

1st class service and products

Called up Strength Shop to enquire about belt and knee sizes and info and the staff were very helpful on multiple occasions helping me choose which sleeves and belt are best for me and which sizes. Products arrived the next day and work a charm! The Goliath knee sleeves offer the best of both worlds triple ply support and neoprene compression and warmth and the fled fit belt fits perfect although its a different design to what I’m used to, it fits and feels great. Overall I would highly recommend Strength Shop, the Customer Care team go the extra mile to answer all of your questions!

25 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Recently made an order which Royal Mail…

Recently made an order which Royal Mail delivered to the complete wrong address. Emailed customer support and within minutes I had a reply from Reece, who immediately arranged another delivery with a separate courier for the following working day. Really good customer service and solid product as always.

21 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Apalling.

After placing order, there was confirmation e-mail and then.. - nothing else. For weeks. Even no response to all my further e-mails asking about the status of the order, tracking etc. In the end I needed to make a call, excuse was "some issue in the system" so claim was item was by mistake not dispatched. I requested the full refund which was then produced. What a mess.

5 de agosto de 2024
Opinião espontânea
logótipo da Strength Shop

Resposta da Strength Shop

Hi there,

Thank you for reaching out.

This is far from the standards we aim to deliver to our customers and as such I would like to apologise for any negative experience you have had whilst purchasing from us.

We had initially requested more information relating to your purchase as we were unable to locate any orders under your name, however, since we requested additional information I can confirm that we are still unable to locate any orders on our system associated with your email address nor have we been able to locate any emails between ourselves and your email address.

We would like to resolve this issue for you and would ask that you contact us directly at support@strengthshop.co.uk and we'll get back to you as soon as possible.

Kind regards,
Chris

Classificada 5 em 5 estrelas

Great Service

I've been using Strength Shop for several years and have never been let down.
Twice i have had an issue with an item bought and they have resolved the problem with minimum fuss and excellent customer service.
Hats off to Strength Shop :-)

14 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

New but look like used

I buy a new belt .. quality is good but in some detail it maybe look like its used, scratches etc :/ so it not look like a new.

3 de outubro de 2024
Opinião espontânea
logótipo da Strength Shop

Resposta da Strength Shop

Hi there,

Thank you for your review, although I am sorry to read you are unhappy with the quality of your belt.

This is not up to the standards we aim to deliver to our customers and as such we would be more than happy to resolve this issue for you.

Please contact us directly at support@strengthshop.co.uk with your order number and we'll look into this and get back to you with a resolution.

Kind regards,
Chris

Classificada 5 em 5 estrelas

I wanted to get advice about the…

I wanted to get advice about the NOTORIOUS LIFT shoes. Katie was amazing, answered my hundred questions and was really responsive. She also gave me her own experience regarding these. This is why I keep coming back to the Strength Shop! Thanks so much once again Katie.

28 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Rusty Buckle

I have ordered a belt and knee sleeve.

Firstly it was boxed up perfectly and showed up in like 36h, so extremely happy with this service.

I then opened up the box and tried immediately on the belt, discovering that the buckle and on of the screw was slightly rusty.

Emailing costumer service I got in contact with Reece. who was able to solve immediately the issue sending a new buckle my way.

I knew Strenghshop had a fantastic costumer service, but I know now, it is even better.

I will definitely shops here more

19 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Incredible Customer Service

My first experience as a customer of Strength Shop today. I received delivery of 3 pairs of wooden Deadlift Blocks and, although a great product overall that I am very happy with (they look great and I look forward to using them with my PT clients), one had unfortunately been damaged in transit and another was defective.

I sent an e-mail to Strength Shop at 12:22 and by 12:25 I had 2 missed calls from Reece. I called him back and received - honestly - the best customer service I’ve experienced from any company, fitness-related or otherwise. His telephone manner is terrific; he was very apologetic, reassured me that it would be sorted without any hassle for me as he would have replacement blocks sent out immediately and I could keep the damaged/faulty ones as spares.

By 12:39 I’d received an e-mail from DPD/Strength Shop to let me know when to expect the delivery of the replacement blocks.

From problem to resolution in 17 MINUTES! Mind blown!

Thank you very much to Reece/Strength Shop for doing such a great job and for your incredible customer service (all too rare these days and it makes such a difference) - I am sure to be a repeat customer 🙏

18 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Had a very positive customer service experience with Strength Shop recently. I had made an error on my original order. I contacted the team and they replied the same day (a Sunday), then corrected the order the following day. I received everything correctly the next day. You don't always get good customer service with businesses, but I always stay loyal to the ones where they go the extra mile.

9 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Customer service was fantastic

Customer service was fantastic. I ordered the heavy duty utility bench but it was damaged due to rough handling in transit. However following contact with Customer service team namely Reece and Katie. My issue was resolved within hours.

10 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Customer service is great.

Customer service is great.
Had a couple questions about sizing and purchasing issues.
Reese replied very quick and was streight to the point about how to fix all my queries.

Great team.

9 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

SS was super flexible with me in rescheduling my multiple failed delivery attempts. I was able to provide 2 other addresses to try. I was already a repeat customer as they always have quality stuff and I will continue to be!

5 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Super helpful!

I contacted Strengthstore as i needed some kit for a competition urgently, and explained my situation.
They were really helpful, went and found a suitable courier service, and turned the order around fast for me. This morning it all arrived, top quality, and with pleanty of time to break it all in pre comp! Thanks guys!

5 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wouldn’t go anywhere else for my kit

Wouldn’t go anywhere else for my kit. Tough gear built to last. Had bars, plates, matting, a belt, kettlebells and more and it’s all been top notch. Good people too, always been more then helpful when I’ve needed it. Can’t recommend enough

2 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

issues with product

I purchased a weightlifting belt from StrengthShop which on arrival had a small amount of cosmetic damage. I emailed the company with images of the issue and the replied almost immediately informing me they were sorry, the product was not up to company standards and that they needed my address so they could courier me a new belt without having to mess around with the original belt. this arrived within 24 hours of me providing the address and the customer service was fantastic

26 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service

I accidentally chose the wrong size when placing my order, and customer service were so helpful and replied to me straight away, amending my order. Can't fault them!

23 de agosto de 2024
Opinião espontânea

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