Stroma Building Control Ltd Opiniões 286

Do not use this company. The customer service is some of the worst I have ever encountered. One of their surveyors came to my property on two occassions as part of the building inspection, no issues with this. However, when the online portal didn't update with the visits I tried to contact Stroma to find out what the delay was. 3 months later I eventually got hold of someone who said the visits had never happened. After weeks of emails, they then decided that the visits had in fact happened and sent me the documentation. Upon review they had used another properties pictures and tried to pass it off as my property. Whlist this was happening I was continually being chased by their finance department for an overdue payment- this wasn't due until the final certificate was ready to be released to me. My emails have gone unresponded to, my calls ignored and when I do manage to speak with someone they are rude and inconsiderate.

DO NOT USE THIS COMPANY. Find someone else.

Stroma building control was recommended to us by our architect.
I now understand why they were recommended after completion.
They worked closely with the building contractors.
Everything went smoothly with all their appointments, inspections all on time clockwise and not to mention the updates online.
The follow up to confirm the update report by email and to lock in and check on this.
A professional service that can be recommended.

It's very important that you can talk to someone, who can help with any questions you might have. Excellent supportive service .
Cannot recommend highly enough the fantastic team . Thank you to all involved.

The building inspector that came to do my final inspection was asked to take off his shoes, as I had new carpet fitted he didn’t and walked muck all the way over my runner carpet.
Stroma seem to think an apology is appropriate and have had the audacity to just send me some cleaning materials. I’m disgusted would never recommend this company.

I would highly recommend using Stroma in any building project that you may be thinking of undertaking. We recently had a single storey extension built, Stroma took away all the stress connected with the project. Their staff are very professional, friendly and they provide an excellent customer service and they are very supportive, we were kept informed of every stage of the project.

Stroma made the whole process simple, What can be a minefield was made easy by continued support and valuable advice. My building control officer, Michael Richards was friendly helpful and gave me advice when needed.

Very helpful service. Stroma's attitude was always very reasonable as well as being insightful. It always felt like a collaboration rather than feeling like we were taking a test.

Very helpful support from Nazaret and the Stroma team in navigating the complexities of UK building regulations. They are very knowledgeable and practical.

Great experience with Stroma over the last couple of years......on a small, but complicated extension project

Straight-forward, no-nonsense approach.....and friendly advice for novices such as myself

Thank you Stroma!

My warranty inspections were carried out by Claire Turrell on my new build property, and I couldn’t be more satisfied with the service she provided. Claire was professional, thorough, and clearly very knowledgeable.

She took the time to carefully assess all aspects of the property, explaining any findings in a way that was easy to understand. What really stood out was her attention to detail and willingness to answer all of my questions without rushing the process.

The report I received was clear, well-structured, and delivered promptly, which made it much easier to communicate any issues with the developer. Her work gave me confidence that any potential problems were properly identified early on.

Overall, I would highly recommend CLAIRE TURRELL to anyone needing this service and wanting peace of mind that everything has been inspected properly.

This experience versus going through a district council building control was an absolute joy.
The team at Stroma are there to help and advise.
It felt like there was a common goal- to achieve a quality build as a team , whilst ticking all the boxes along the way.
First class service. With a special mention to my assigned surveyor, who couldn’t have been more professional and helpful.

We manufacture and build Timber Frame houses, Stroma are our choice for building control, we have always found them to be both professional and helpful, we will continue using there services and recommending them to our clients.

I have used Stroma for projects in the past and found them normally very easy to deal with. Unfortunately they have let me down on my most recent project. No name response and generic replies.

I found the staff professional and courteous and always available when required.

Very professional organisation. Sensitive to client needs and provide helpful advice to get you through the paperwork.

I engaged this company for building control activities. After receiving the “Completion” certificate, I am pleased to express my gratitude and full satisfaction with their professional and cooperative conduct. I have no hesitation in stating that I will engage them again for my future projects.

I genuinely cannot understand some of the bad reviews I have read. I found them to be highly professional, timely and efficient. They were firm but fair with their advice and would highly recommend them.

Avoid This Outfit! They Just want your Money!
After weeks and months of chasing them to come out and inspect the final build and sign off the work I got a guy to come out. He spent half an hour looking round, asked some questions and went. Another month goes by and still no certification arrives. Chased them again only to be sent a 6 page form to fill in that the builder (now moved on to another job) and the architect need to fill in and sign and then some extra drawings. Pointless paying for these time wasters. Best go straight to the local authority and get them to do it. I still don't have my certification. But they have now thrown my case out as its taken to long for them resolve. They won't refund the £800 + VAT either. Computer says no! Not a customer focused thread in this organisation. Avoid at all costs.....!

I am an agent. I have had dealings with SBC many times.
My main concern is their online quote. The form that you fill in cannot be saved or even printed after you have filled it in.
After pressing the submit button, that is tje last time you see the form. No copy or retrieval

Avoid at all costs!!! Awful awful company. This is by far the worst company I have dealt with. Unprofessional, disorganised, over promised and under delivered.
We have submitted everything they have asked for, surveyors have visited, and then the company does not provide the certificate. I have been chasing this for months and apparently my case has been escalated to management but management surprisingly never call….