SUPA Products Ltd. Opiniões 

First thing out the way this is an incredible product and would recommend this to anyone and everyone who enjoys their hot tub all year round.

So my experience with this is as sold by all their advertising and all their videos. It is easy to set up, heats up an entire hot tub very quickly without the hassle of having to wait for long periods of time and it's very easy to move about.

I wanted to buy this because I was frustrated with having to wait the 24 hours or so to heat my hot tub up each time I wanted to use it when I just wanted it ready to go, so with this being very easy to use and quick to heat the tub I decided to purchase this.

I have a lay z spa Mauritius which is a lot bigger than the information they provide online for some of the smaller tubs, but it still will heat this up within 1 hour to 1 hour 10 (sometimes less on the Warmer days).

Another major selling point is that even though you need to use of an extra plug and gas bottle, the money saved is a massive bonus.

I've had this for half a year and have absolutely no issues whatsoever. Also when I have had any issues with error codes it is so easy to troubleshoot too I have not even had to contact them.

This product is BRILLIANT,,Heats my hot tub up in super quick time and at a fraction of the cost of the electric heater supplied with my hot tub.
I sent Mark an email question and he answered straight away and that was a Sunday.
Excellent product and after care service...

Awesome!! Great filter. If you have an EZ Spa it’s the best. Keep it up Guys. Innovate !! Buy one now they’re awesome. 😎😎

Excellent product,does everything it says it will. Even a cover for the gas bottle,they thought of everything.

Great filter very easy to clean and excellent service from company when they sent a free seal Improvement

I don't normally leave reviews until an issue has been resolved, but I felt this one deserved writing.
I experienced an issue with my SUPA Filter and contacted the team for support. Every email was answered promptly, politely and by people who genuinely wanted to help rather than send generic responses.
Mark and Shelley kept me informed throughout, acknowledged when a replacement part hadn't arrived as expected, and quickly arranged for a replacement. When I had a question about fitting the replacement seal, they didn't just describe it, they sent a photo showing exactly where it fitted. That level of support made the installation completely clear.
I haven't yet had chance to fully test the replacement filter, so I can't comment on its long-term performance just yet. However, I can comment on the customer service, and it's been excellent from start to finish.
In a world where so many companies make you fight to get help, SUPA have been responsive, honest and genuinely helpful. Based on this experience alone, they will be my first choice when I look at upgrading to one of their gas heaters in the future.
Highly recommended for the way they look after their customers.
⭐⭐⭐⭐⭐

Brilliant for the environment and my wallet

I have now got 3 Supa Heaters and they changed how we run our glamping business,an excellent product and after sales is second to none, cannot recommend them enough 10/10

I bought this filter based on the reviews that I'd read, which were all positive and it'll save me money on replacement filters in the long run. The SUPA Filter – Reusable Hot Tub Filter was great for about 6 weeks then my Layz Spa started to show an E02 error. I cleaned the filter before and after use but the error still appeared. I've switched back to the original paper filters and I've had no issues since. The thing that concerns me is that there are several others in various groups on Facebook and other home spa forums that report the same thing. It's a great idea if only it worked. Try it at your own risk.

A fantastic well engineered piece of kit , perfect for heating our hot tub when we want to use it usually unplanned. Customer service is second to none , I had a small gas connection issue , which mark resolved the next day , highly recommended, if you use your hot tub when you want without planning or just on spur of the moment, this heater is a no brainier, be lost without mine
Andrew k

Filter seems to block very quickly to the point flow slows and it sounds like it struggles (i.e very annoying loudish humming noise) I thought I would give it a few weeks but it’s pointless trying relax always in/out cleaning the filter half the time it just gets taken off and a paper one put on 😞

What a top bloke mark is,I had misread the instructions a little bit ( first time I've ever read any) and mark lives reasonably local but it was a Sunday,not a problem he popped round and built it with me, cannot recommend the customer service enough and so far the tub, heater and filter are all better than expected,wash the filter more than you think you should be fine,and it's a million times better than the paper filter

This is an excellent product. You need to clean every few hot tubs but it is quick and effective, unlike the paper filters.
The water has remained clear, but you need to have filter on hot tub switched on.
Would absolutely recommend

Final revision - Very happy. New supa filter arrived and works as expected. We aren’t 100% on why the last one didn’t work but for anyone interested me and Mark may have narrowed it down to it becoming clogged with
a flocculant found in 4 in 1 tablets. The difficulty being once it has chemically bonded to minerals into a sludge it would be very difficult to remove from the fine supa filter mesh. Using normal chlorine and a new filter has totally solved the problem. Flow issues solved, filtration is excellent. Customer service is top notch too if you do encounter an issue.

Thanks Mark and SUPA - great result

Revised update after call with mark.

We think it could be a fault with my mesh, new one being sent out. Mark is knowledgeable and knows his trade well and I’m sure the replacement will fix my issue.

I was really enthusiastic about the SUPA filter but I’ve not had a good experience thus far. Installed and within the first few hours got an E02 error. The thing was caked in blue clay type stuff? Anyway I’ve had to clean it a few times a day and thankfully whatever it was has stopped building up.

However it severely restricts water flow to a trickle. I’m using more electricity because the flow isn’t enough to adequately heat the pool. I’m getting E02 errors still even with a freshly rinsed and cleaned supa filter.

I had an email out the blue saying they had developed a new seal which would solve a “vacuum” problem. It hasn’t arrived yet so hoping that helps.

This is a complete overall opinion on a recent purchase with the good, bad and not so good. The heater is fantastic and has been a game changer heating our 3m x 2m pool in no time at all. Very easy to use, quiet and so far very efficient. Product arrived very quickly and well packaged. Easy to assemble, the boiler is complete unit but the trolley it sits on takes about 1.5 hours to put together. Downside is instructions in box were wrong and later found an email in junk folder with the correct instructions to follow. At this price point, do I expect the right instructions in the box,yes. Nuts and bolts etc for assembly were all labelled incorrectly. Frame that boiler sits on has been finished in 3-4 different shades of paint and some parts not finished correctly. I would expect the frame to be a consistent colour and powder coated for durability not just cheap spray paint. The boiler itself is quality, the trolley it sits on resembles something cheaply made and imported from China. Quality control and inspection prior to shipping is non existent. Received a discount for the issues and promise of defective parts being replaced which hasn't happened so the attitude is provide a bit of refund and problem goes away. Customer service is generally good but let down by not following up with promised resolution. Absolutely recommended but any slightest thing not right, return it as problem parts will not get resolved.

To be fair to the company, they promised me a full refund after my disappointment with their product, which I have received notification for. The filter obviously works, a little too well. My spa was filled with untreated tap water, which we know is very hard, so has a lot of dissolved solids. Hence the very quick fouling. So perhaps its not suited for very hard water areas. Don't know if this is the case or not. Apparently, the company have developed a modification being sent free to people. Let's see. Well done for the refund and communication.

Newly filled Lazy Spa Hawaii hot tub. No issues with error codes with the paper filter. Replaced with the Supa Filter yesterday. Every 10 minutes E02 error code. Stopped using it and put the paper filter back in and no problems. Maybe theres a fault with the product. Awaiting call from Mark in Customer Services. Lets see what happens, but at the moment I can't reccomend this product.

Edit: Fantastic customer service. Telephone calls, video calls whatsapp messages. There did not appear to be any reason why it didn't work. Mark ultimately sent out a replacement filter which arrived very quickly with the understanding that if it didn't work a full refund would be given. New filter arrived and worked and still working. Faults happen at times its how the company deals with them that defines them. Happy to give SUPA the thumbs up.

What a product, Now we can have a tub heated up at short notice (30-40mins at the moment rather that 24+hours) and economy against the electric is favorable. My wife contacted the company as could not find how to register the guarantee and had a long chat with a very nice guy she said. upside it was already all taken care off when we ordered. Setting up is easy and using a doddle and even includes a extension for the electric's and covers not only for the heater but the gas bottle too. Only down side is that i wish I had through of this being a gas heating engineer and I could have retired to my Hot tube sooner rather that working longer to pay for the electric. Thankyou Supa Steve and Lynda.

Amazing product and genuine great after sales care. I can’t recommend these guys enough.

Unhappy nothing but error codes and had to empty hot tub after just re filling super unimpressed