SUPA Products Ltd. Opiniões 

279
•
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand, The supa heater itself, wow wh... Ver mais

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Classificada 5 em 5 estrelas

I’m so blown away with my Supa spa heater that I just bought my second one! We have tree properties with quirky outdoor baths and these are so perfect for us and actually any hot tubs! I’m totally aga... Ver mais

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Classificada 5 em 5 estrelas

The Supa heater is an absolute game changer when it comes to heating my Lazy-Spa Miami. My Supa heater is the new version that connects directly to the inlet and outlet pipes on the lazy-spa.... Ver mais

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Classificada 5 em 5 estrelas

A fantastic well engineered piece of kit , perfect for heating our hot tub when we want to use it usually unplanned. Customer service is second to none , I had a small gas connection issue , which ma... Ver mais

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Informações sobre a empresa

  1. Fabricante de FMCG
  2. Fornecedor de sistema de água quente
  3. Loja de banheiras de hidromassagem

Escrito pela empresa

We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA. Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall. Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time. Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future. And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit. The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.


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4,7

Excelente

TrustScore: 4.5 em 5

279 opiniões

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4,7

Todas as opiniões

(279)

153 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Outstanding SUPA TUB & HEATER

OMG what an amazing piece of kit , my initial purchase was for the SUPA HEATER which i used to heat my lay z spa, these supa heaters give a whole new meaning to next level high quality well engineered easy to setup hot tub heating which heats the water from cold to 40° in approx 1hr making them very cost effective, we then without fail sold my heater to purchase the new SUPA TUB which has its dedicated heater where it keeps a constant water temperature set by myself, the quality of the tub is of the highest level with its hard top and dedicated lifetime filter you won't find a better package without spending in excess of 10k and even the more expensive tubs don't keep water temperature at the preset level once you start using it, just to add to this amazing product the customer service from mark and shelley is also out of the top drawer always there to help no matter what time of day and their advice is a welcome addition to my whole experience from initial purchase to final setup and if i could give 10 stars i 100%would have , so if your in the market for the purchase of a new hot tub look no further than SUPA HEATER AND SUPA TUB

20 de março de 2026
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Wow Andy, what can we say...thanks so much for this truly AMAZING review, you are a true SUPA Star!

Classificada 5 em 5 estrelas

Fantastic piece of kit I’ve got a 5…

Fantastic piece of kit I’ve got a 5 seater hot tub and within the hour in mode 2 it filled and heated the water , when reheating the water a couple of days later in mode 1 it reheated the water in less than 30 mins , still getting used to using it as I’d set it to heat to 40 degrees but when filled up my hot tub said the water was at 38 degrees which don’t get me wrong is hot enough but what a brilliant unit going to save me loads of money so should pay for itself quicker than I thought highly recommended

17 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Neil, thanks for the amazing review! Quick tip: when it gets a couple of degrees below your set temperature, put the jets on for 10-20 secs to mix the water. If you want it a little hotter, set to mode 2, 55 and use the pump - it will be up a degree every 2-3 mins!

Classificada 5 em 5 estrelas

great service

great service arrived in no time at all and the filter seems to be working a treat.

1 de abril de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Jim, thanks for the great review!

Classificada 5 em 5 estrelas

Supaheater does exactly what it says in…

Supaheater does exactly what it says in the advert. It heated my hot tub from cold in less than an hour. I then used a thermal cover overnight and the supaheater got the hot tub warm in even less time in the morning. A great product.

31 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Martin, thanks for the great review and your SUPA support. Happy, cheaper, hotter tubbing!

Classificada 5 em 5 estrelas

Supa heater is an excellent product

Supa heater is an excellent product, does exactly what it says on the tin! It's very well made and easy to assemble. Mark is so supportive probably the best customer service ever.

7 de abril de 2026
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Michael, thanks for the great review, I am humbled!

Classificada 5 em 5 estrelas

Excellent

I'm not one to write reviews but after my experience with supa I couldn't help myself, I bought the supa hot tub which has been fantastic and really well made, the supa heater is an amazing bit of kit and really is as fast as they claim on the website, I had a minor issue and after an email I had a call from Mark and he sorted it out straight away. Customer service is second to none and the product itself is flawless!

7 de abril de 2026
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Joel, wow a a fantastic review, it's really appreciated and helps us so much. Happy cheaper, hotter tubbing!

Classificada 5 em 5 estrelas

Fantastic customer service on the end…

Fantastic customer service on the end of the phone and via videos. Lid was damaged on receipt, they are sending a new one to replace it. Very easy to use once you get the hang of it. The speed of heating up the water is phenomenal!

27 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Martin, glad to help - we can't always get it right first time, but we do try and follow up in a manner we would expect ourselves. Thanks so much for the 'Fantastic' review! May you have many happy years of cheaper, faster, hotter tubbing!

Classificada 2 em 5 estrelas

Sadly I have had nothing but problems…

Sadly I have had nothing but problems with the filter. I have been getting an error message ever single day since using it. I never got this before. I'm not sure if it is affecting the air flow but it keeps triggering the E02 error message. I've had to stop using it and will look to try and send it back for a refund.

20 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Mark, please feel free to contact us if you experience any issues at all.

An E2 is in effect telling you the filter needs to be cleaned. It is very, very effective initially even with fresh water due to different levels of total dissolved solids in the water that we experience around the country, even straight out of the tap - thats why the likes of Brita are in business.

Initially you will notice it captures very fine particles quickly, maybe even within the hr, wash it, then it may be 2-3 hrs, wash it again...next time maybe 5 hrs. If you're getting an E2 it is because the filter is doing its job effectively. over a period of 24 hrs you will be going several days and will only need to clean prior to entering the tub. What you won't be doing is constantly changing the filter itself.

What we recommend is that you also use non-chlorine shock, not to be confused with chlorine as its not designed for sterilisation, rather it oxidises bio matter in the water and reduces particulate matter build-up.

Ultimately, the job of any filter is to collect matter in the water, an E2 is informing you that it is doing its job. If you're running a long time with paper filters it can only be that it is not picking up the dissolved solids to the same extent.

Your refund has already been issued, but we suggest you keep the filter, persevere as we suggest here, use non-chlorine shock, and you will have the best tub water you will have ever had, thanks

Classificada 1 em 5 estrelas

The filter is made of very poor…

The filter is made of very poor quality. The internal metal mesh broke the second time I've washed it and the water isn't much better clean that using normal Lay-Z-Spa filter. Huge disappointment.

20 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Giovanni, we are very sorry that you have experienced an issue. please always contact us direct with any issues as we will act on them immediately. We will issue a new filter as a replacement, and if there are any issues we will issue a no quibble full refund.

Classificada 5 em 5 estrelas

You get what you pay for!

The heater was dispatched very quickly, it was delayed a few days due to the festive period but that's not the fault of the supplier. I emailed them with a query and received a response very quickly.

Having unpacked the heater i found the instructions lacked definition in the pictures but still easy to follow and quite enjoyable - I'm weird like that! 😆

Putting the heater into use, it heated my 1500L hot tub from 10° to 40°C in a less than 2 hours.

I'm very pleased with this purchase, seems to be really well constructed and work extremely well. You get what you pay for!

3 de abril de 2026
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thats a great review Scott, thanks so much! We will tighten up on the image definition as well. Hope you enjoy your cheaper, faster, SUPA tubbing!

Classificada 5 em 5 estrelas

Great hot tub

Great hot tub, heater is a game changer heats up really quickly and keeps the temperature constant for as long as you want when you're in the tub the hot tub comfortably accommodates four people. Customer satisfaction is top of Mark the owners list and he is very helpful with an queries or questions, would definitely recommend.

13 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the great product and service review Steve, its SUPA appreciated!

Classificada 4 em 5 estrelas

Only rated as 4 star as not used yet

Only rated as 4 star as not used yet. Construction looks solid though.

20 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Justin, thanks for the review - when you get a chance to give it a go, please revisit and see if we are able to get that extra star! Welcome to the SUPA Family!

Classificada 5 em 5 estrelas

So I’ve had the superduper heater for…

So I’ve had the superduper heater for some time now , it arrived complete and had to build the heater but it was quite quick and easy to do. No support calls needed. I was impressed by the time it took to heat my large 6 people hot tub, about 50 mins in mode one and it was cold outside the only think I noticed was it stopped at 39c but it just ran the heater in mode 2 to nudge the temp up rather than wait an hour for the electric heater. Quick to connect and store and comes with a cool cover as well. If you have a hot tub and want to use it on demand (by the wife) 10 mins to setup 50 mins to heat and your in. Definitely would recommend it if you’re a regular user .

26 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

hey Dave, thanks for this terrific review, its really appreciated by all here at SUPA!

Classificada 5 em 5 estrelas

Forget the cost, the convenience more than makes it worthwhile

Purchased my Supaheater in January for a Lazy-spa inflatable hot tub. Whilst some people might be looking at saving money, based on the way I use my hot tub which is usually once a week throughout the year weather permitting and I don't run the electric heater during the non-use period it will take a couple of years to recoup the cost so is it worth it?
Oh yes, with out a doubt it's more than worth it for the convenience. No longer do I have to turn my hot tub on on a Thursday night before bed in order to use it on Friday evening, assuming the weather plays ball on Friday.
With the supa heater I just pop the two hoses from the heater in to the hot tub, connect the gas (these are all push fit fixings so really easy to do) and in under an hour it has gone from 20 degrees to 39 degrees. No waiting, no worrying about the weather. Anytime my wife and I want to use the hot tub we can be in it in under an hour. We have already increased our hot tub use because of it. Honestly one of the best things I have bought (and 12 months interest free as well so didn't have to stump up the cash all in one go).
Cleaning the hot tub is also quicker as you can heat the water from scratch (about 8 degrees last time I cleaned it) and have it at 39% in an hour and 20 mins. Just get one, you won't regret it.

2 de abril de 2026
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Wow Matt, now that's what you call a review AND a testimonial! On behalf of all at SUPA thanks for such an amazing review - all are amazing, but this one we have to say is a real cracker!

Classificada 5 em 5 estrelas

Some times you see advertisements and…

Some times you see advertisements and it's not as it seems but this was great heated my hot tub in 45 minutes rather than a 2 day's was well chuffed considering the cold weather we've had

16 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi George, thanks for this great review, this feedback is so great in helping us share the SUPA advantage!

Classificada 5 em 5 estrelas

what can i say about this well one word…

what can i say about this well one word fantastic .if you want to save money and love your hot tub then what are you waiting for go online and get one because you wont be dissapointed .i had the cover missing rang up and not a problem one was sent lynden

30 de março de 2026
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Lynden, thanks for the great review - you're SUPA!

Classificada 5 em 5 estrelas

Fantastic product!

Purchased the SUPA heater for my hot tub last Friday so we could avoid huge electric bills and I have to say it has been a game changer. So easy to set up and go. The tub is ready for use within 40 minutes with no effort.

The build quality is outstanding and the ease of use is excellent. It’s a plug and go piece of kit. Mark from SUPA is always at hand to answer any questions you may have. Every email had an immediate response.

Buy this product with complete confidence and enjoy your hot tub experience at a fraction of the cost. It’s perfect in every way.

20 de março de 2026
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Wow Edward, what an amazing review, what more could we ask for with an unblemished streak of 2OO 5* reviews, This is such a rewarding way to cross this milestone. Thanks for trusting us, we are a truly grateful and a much appreciative SUPA partner!

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