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Classificada 5 em 5 estrelas

Having recently built an outdoor covered pergola in our bottom garden we wanted some way to heat the space. We don't get any sun down there so its always a bit cooler in the evenings but its... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I bought IR panel heaters X2 worth over £600, I started to realise they were faulty, turning off and not turning on - I contact the customer services who asked for some photos and advised and said the... Ver mais

Classificada 2 em 5 estrelas

I was shipped a used item instead of a new item, which i could tell straight away from the markings and the LCD display. After negotiating discount rather than sending the item back I realised tha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered 2 wall patio heaters, unfortunately one was damaged in transport. The office handled the situation extremely well and sent a replacement out straight away. A company is sometimes better jud... Ver mais

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Informações sobre a empresa

  1. Fornecedor de equipamentos e sistemas de aquecimento

Escrito pela empresa

Surya Heating are one of the original pioneers of infrared heating in the UK, helping thousands of homeowners across the country switch to clean, efficient infrared heating. Boasting some of the quickest turnaround times in the UK for custom printed heating panels, our growing pool of clients has now spread out to continental Europe, as the push for greener technologies grows stronger.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

726 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 86% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(726)

36 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Following on from my review of…

Following on from my review of purchasing the heat bar it arrived the next day and my husband put it up on that weekend. Absolutely brilliant it heats extremely well quickly and most importantly in these times cheaply. You can set on a timer weekly when you want it to come on and go off, at what temperature. The only downside for us is the length of the lead to fit to the plug so we couldn’t put it exactly where we wanted as the lead is to short but having it where we have it heats the hallway aswell if we leave the door open so that’s a good compromise. These heat bars are great do a great job and very economically 5* Thankyou.

25 de setembro de 2024
Opinião espontânea
logótipo da Surya Heating

Resposta da Surya Heating

Thank you so much for your great review! It's great to hear that you're getting on great with your Bar Heater. If you need any further assistance from us in the future, just let us know on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

Just all fine

6 de setembro de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Richard! Thank you for your great review! If you need anything else from us, just let us know on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

Prompt arrival

Prompt arrival. Does what it says.

4 de setembro de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Louise! Thank you so much for your review! If you need anything else from us in the future, just let us know on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas
logótipo da Surya Heating

Resposta da Surya Heating

Hi Scott! Thank you so much for your great review! You're more than welcome to give us a call on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.

Classificada 5 em 5 estrelas

Very fast service

Very fast service, many thanks

28 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Gareth! Thank you so much for your great review! Please do let us know if there is anything else we can help you with on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

Really great support from Simon

Really great support from Simon. He explained simply and clearly the attributes of each type of heater.

9 de setembro de 2024
Opinião espontânea
logótipo da Surya Heating

Resposta da Surya Heating

Hi Jacqueline! Thank you so much for your amazing review! It's great to hear that Simon was such a huge help for you. We're available on 0116 321 4124 if you need anything further from us in the future. The Surya Heating Team.

Classificada 5 em 5 estrelas

Ideal 'sunshine heat'

2 de setembro de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Thank you so much for your review! We're available on 0116 321 4124 if you need anything further from us. The Surya Heating Team.

Classificada 5 em 5 estrelas

Excellent advice and knowledge

Initially I was looking at infrared panel heating options online and came across Surya Heating website. Their prices appeared relatively reasonable. I was not 100% sure on the type of infrared heater or size I would need for the area in question so contacted them via email. Simon promptly answered, after advising him of the room type and emailing him the measurements of the area, I received great advice on the type of heater I would need, the number required and the wattage. On Simons recommendation, I purchased 2 Zenos 1200w wifi enabled bar heaters. These were for a conservatory - quite restricted on wall height. The Zenos bars are perfect for the height of the wall, come with remote control and are wifi enabled. I downloaded the Smart Life app – this was straightforward, getting the heaters added, setting the temperature and timer up were all easy. The Zenos bars heated the room and got to temperature quickly, once the desired temp was reached the bars stopped using energy and would only come back on briefly if the temp dropped. I was keeping an eye on the smart meter during the process and couldn’t believe how effective and efficient they were. The smart meter indicated in the lower end of the green area once up to temp. The conservatory remained really toastie all evening! Overall, communication, knowledge, prompt delivery and answering a query once I had the heaters delivered were all spot on, cannot fault. Simon was prompt at answering emails and helpful. These are brand new, and I have had one evening so I would be interested to see how they perform consistently and if the need arises whether I had any aftersales/queries Surya will remain helpful. I am already thinking about more infrared heaters in another area of the house once renovated if all goes to plan I would recommend & use Surya again for any infrared heating products/requirements. Thank you, Karen

5 de setembro de 2024
Opinião espontânea
logótipo da Surya Heating

Resposta da Surya Heating

Hi Karen! Thank you so much for your amazing review! It's great to hear how you're getting on so well with your Zenos Bar Heater! Simon is great at advising for all sorts of projects, and it's fantastic to hear that you were so pleased with his service. Please do let us know if you need anything else in the future, Simon and the rest of the team would be more than happy to help, just give us a call on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

Product & price good

Product, price and communication is good (only problem is conflicting info about opening hours!!

2 de setembro de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Thank you for your great review! We're glad to hear that you're happy with the product and the service, though we can confirm that our opening hours are Monday to Friday, 8:30am to 5pm - apologies for any confusion on that front! Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

Good product for old buildings and rooms with flat rooves.

Informative call handler. Helpful not pushy. . I bought the IR round mirror with WiFi for a bathroom with a cold flat roof. The WiFi was a little tricky to connect like most WiFi connected products. Remote thermostat is great as it can be put in another cooler place if the first location heats up too quickly and switches the heater off. The mirror heats quickly and once the room is heated the heat remains for a long time after the heater switches off. The edges of the mirror seem convex and slightly distorted which I presume helps with heat distribution. It isn't a negative. I like this product and would recommend it. I hope it lasts as it is expensive to buy but not to run. The wattage is quite low in comparison to other electric panel heaters.

6 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Thank you so much for your fantastic review! We hope that your Mirror Panel keeps your bathroom lovely and warm! If you need anything further from us, please feel free to give us a shout on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

Great service and Product

Great service and Product

28 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Patricia! Thank you so much for your brill review! Just give us a shout on 0116 321 4124 if you need anything further from us. The Surya Heating Team.

Classificada 5 em 5 estrelas

Service was great

The gentleman I spoke to on the phone was very helpful, and the products arrived when I was told they would arrive.

30 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Thank you so much for your fab review! We're happy to hear that our service was up to scratch! If you need anything further from us just let us know on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

Fantastic

Great experience from the first phone call requesting information on the heater. Item arrived very quickly and very impressed with the quality!

15 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Caroline! Thank you so much for your great review! It's brill to hear that you love your heater! Please just let us know on 0116 321 4124 if you need anything further from us. The Surya Heating Team.

Classificada 5 em 5 estrelas

Brilliant quick delivery,No problems…

Brilliant quick delivery,No problems Exactly what I wanted and they delivered

19 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Lorraine! Thank you so much for your amazing review! It's made our day reading how happy you are with our service. If you need anything from us in the meantime, just let us know on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

Good value heater

Good value heater, easy to install and works well!

19 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Paul! Thank you for your amazing review! Give us a shout if you need anything else from us on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

An excellent product

An excellent product. Well designed and presented. Delivery information and actual were perfect

19 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Gordon! Thank you so much for your brill review! We're glad to hear that you love your heater so much. If you need anything else from us in the meantime, just give us a shout on 0116 321 4124. The Surya Heating Team.

Classificada 5 em 5 estrelas

My query was answered quickly and my order taken over the phone

I had a query about the distance of the mirror heater from the wall in our small WC. Simon was able to advice me that due to it low wattage 100 - 150 mm would be fine for our location and took my order over the phone.
I was pleased with the help given and how clear and polite he was.

29 de agosto de 2024
Opinião espontânea
logótipo da Surya Heating

Resposta da Surya Heating

Hi Kev! Thank you so much for your great review! It's awesome to hear that Simon was such a huge help for you. Do let us know on 0116 321 4124 if there is anything else we can do for you. The Surya Heating Team.

Classificada 5 em 5 estrelas

Great service

Great service, I got a clearance IR Picture Panel
I love it & can’t wait to put it up!

16 de agosto de 2024
logótipo da Surya Heating

Resposta da Surya Heating

Hi Ms Berkshire! Thank you so much for your amazing review! Looks like you got a bargain from our clearance heaters! Do let us know how you get on with it! We're always around on 0116 321 4124. The Surya Heating Team.

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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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