Sustain - Solar, Heat Pumps & HomePlans Opiniões 

I order a solar and battery…
I order a solar and battery installation from Scottish Power. The system was handled by Sustain Homes, a Scottish Power partner. The whole process from order to fitting was hassle free, with good communication throughout. On lnstallation day, the men arrived on time, and got on with their work immediately. 8am to 4pm and the work was finished. The two fitters were very knowledgeable and nothing was too much trouble. Would recommend Scottish Power. 5 stars from me

Scaffolding removal - Sustain’s polite but ineffective office staff often underdelivered on arranging this.

Removal date arranged, then sustain staff change it to an earlier day. Wait in all day for them to turn up no communication until I chased and told an unavoidable situation not turning up very frustrating. Informed Saturday removal had been requested and informed 1st job of the day had been requested. I was hoping this would be the case and wouldn’t be let down again as I informed them I was going out by noon.

Surprisingly they did turn up at a reasonable time and the two guys very polite they got the scaffolding down safely in a reasonable amount of time. Thanks guys I know all the delays weren’t your fault.

Communication is key to not having a really annoyed customer. Sustain office staff please sort yourselves out because of this and other incorrect information already addressed I would hesitate to recommend, which is a shame as the lads on the ground do a fantastic job and are polite and helpful and that is the only reason this 2nd review gets 2 stars and not 1 star.

Really happy with the service from Sustain.They installed my air-source heat pump,hot-water cylinder,radiators and solar system with hybrid inverter. Special thanks to Dave Bailey, Sam Couch,Ross Andrews,Angela Morse, and the whole team for being professional, helpful and friendly.Everything was explained clearly and the whole process was easy and smooth.Would definitely recommend Sustain...

Clear quote. Fitters and Scaffolding arrived on time and everyone was polite and courteous.

They caused no hassle, polite and helpful and efficient

I have been incredibly impressed with Sustain Homes from start to finish on our project. We were having a full renewables retrofit, replacing a 30 year old oil boiler with a heat pump and installing Solar PV, Battery & EV charger. We wanted one company that could do all of it, plus handle the funding application side of things and Sustain have been fantastic every step of the way from design/planning to project delivery and aftercare. This was not a straightforward project at all, especially for the heat pump so a particular shout out goes to Jacob Wareham and Chris Rose for their problem solving abilities, fantastic workmanship and attention to detail. These guys are not about getting in and out as quickly as possible but rather making sure the job is done to a really high standard!

We are extremely happy with the project and couldn't recommend Sustain enough to anyone else thinking of undertaking these sorts of works!

Good support and diligent workmen. Nice team to engage with

The installation was completed without fuss and very professionally

The design process was simple and the proposal was clearly laid out showing anticipated savings using solar.

The communication regarding scaffolding work was clear and installers on time.

On the day of solar installation the team worked flat out all day and the waste was collected promptly afterwards.

The app for viewing what the system generates is simple to use and easy to see a wealth of information.

Loads of after sales support at the end of the phone and couldn’t be happier with the whole process.

The workmen arrived on time and were very efficient completing the work very quickly. They also arranged for the removal of the scaffolding at a time to suit me.

The men who did the installation, Antonio and Andy where very good got on with the installation, quicker than I thought they would be and cleared everything away.

The installation process went extremely well from the scaffolding going up to the installation of the panels and the electrical side of the operation everyone was very professional and polite can’t praise them enough

Overall a good experience. The scaffolding guys were very polite and helpful went above and beyond to help move some bits in the garden. The electrician again really polite and explained the system and app before leaving.
Better information could have been given on the scaffolding requirements and what access was needed internally in the loft we found this was a bit lacking and found things out as the guys arrived on site to carry out the works.
It all worked out in the end and so far so good.

The team at Sustain are always helpful and respond promptly.
Alex fixed my problem on the app even though he wasn't on the helpdesk and wasn't expecting my call. Thanks everyone

From start to finish the service provided by Sustain was second to none. From the outset everything went smoothly. I was dealing initially with Josh, then with Ashley who took over the management whilst Josh was on Paternity leave. I can honestly say Ashley kept me well informed of the progress of the installation. She was brilliant & always came back to me within 24hrs. On the day of the installation the two guys who attended were brilliant the installation went very well with the guys causing little or no disturbance during the day. The electrician whose name escapes me was brilliant. He stayed until 8pm finishing off the final bits. He then took his time in going through the workings of the system. He then had a 2 hour drive back to Lichfield. I would have no hesitation in recommending Sustain & their crew to anyone who would be interested in having solar panels fitted. Thank you guys for a job well done.

The installation team where prompt friendly and efficient and made the effort to install as I wanted it, The background team are also helpful polite and do there best to keep me informed. The email/ IT side of things could be improved but I believe this is being looked into.

Sustain Homes made our journey to installing Solar easy from start to finish. Well informed throughout the process. All staff from the office to the installation team were very professional and clearly experienced with the customer in mind. I would recommend them for Solar installation.

My father wanted to purchase solar panels and he got in touch with Sustain. He paid £500 deposit. I telephoned the company just to raise concerns with my father being 82. They came out and discussed the solar panels with my father and I and explained all the pro’s and con’s. Alex Was really helpful and honest and discussed all the options and we all agreed at 82 the best way forward was not to go ahead so they have issued a refund for the £500 with no fuss. I just wanted to thank Alex from sustain for his honesty and support as my father is at a vulnerable age. I would highly recommend the company for excellent advice, customer service and honesty.

Really efficient and professional service - the panels were fitted in a few hours and they left everything tidy afterwards.

I used Sustain Homes via my energy provider, Scottish Power, to install my 10 panel solar system. They kept me informed throughout, the surveyor (Simon) they sent to talk through what system is appropriate for my home was great, everything was easy to follow with online documents. The Customer Service Rep (Ashley) is lovely and didn’t mind answering my naive questions.

Special shoutout to the main installer (Antonio) who did a really great job making sure everything was installed beautifully and aligned to look aesthetically pleasing. Antonio also let me video him talking through everything he had done for future reference because I’m liable to forget due to brain fog!