synder.com Opiniões 

541
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I only used this software because it was recommended by Quickbooks online to sync transactions from Stripe. While annoying to set up, syncing generally worked. Their customer service and billing has b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their... Ver mais

Classificada 5 em 5 estrelas

While Synder is beyond helpful in getting all our orders imported and synced into QBO, it's the fact that I can hop on a chat and immediately start talking to a real person when I need help. I typical... Ver mais

Classificada 5 em 5 estrelas

Synder has been my greatest find for syncing transactions into Quickbooks! I use Synder to sync detailed transactons from PayPal and Square intead of manually entering saving me hours of data entry. T... Ver mais

Informações sobre a empresa

  1. Empresa de software de contabilidade

Escrito pela empresa

Synder is a powerful accounting automation platform that centralizes multichannel data and ensures accurate reconciliation across multiple channels and GAAP-compliant revenue recognition. Seamlessly integrating with your sales channels, payment platforms, inventory systems, and ERPs, Synder effortlessly consolidates and categorizes different layers of your financial data. Ideal for businesses with multi-source data and complex operations, Synder also provides teams with instant data analytics and affordable invoicing solutions. Perfect fit for industries like Retail & Consumer Goods, Technology & SaaS, Accounting Firms, Marketing Agencies, Non-profits & Associations, Wholesale, Professional Services, Hospitality & Travel, Automotive, Manufacturing, and more.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

541 opiniões

5 estrelas
4 estrelas
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1 estrela

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3,8

Todas as opiniões

(541)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I wish I found this sooner

I wish I found this sooner. Having Stripe automated is saving my team so much time each week categorizing transactions accurately. We haven't been able to have accurate reporting of revenue before because payouts only show cash sent to the checking account vs actual revenue and fees. This has been a life saver.

20 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

the best I could find

I have to said that I tried several other providers before this one and this if the best I could find. I had a 2 hours introduction with a customer service rep which was amazing, really clarify all my doubts and explained me the whole system.

28 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very Professional On-Boarding Process

Lizzie helped me through the on-boarding process. She was extremely knowledgeable and professional. Helped me setup the initial integration with Quickbooks and Amazon Marketplace and basic settings. She asked me how my business operates and my current book-keeping process and tailored the setup experience to matched that.

She did not rush me on any questions that I had and was able to provide me all the answers. I would highly recommend Synder!

27 de abril de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Great system, shame they don't care about small businesses

It's a fantastic system that makes reconciling card payments and website transactions very simple.

However the flexibility of plans is very poor. It's very bad that there is no plan that fills the gap between a 100 transaction per month business and a 500 transaction per month business and there is no plan that is suitable for seasonal businesses like mine and other tourism businesses.
My business will use circa 150 transactions in the summer months and under 50 transactions in the winter months so I have to fill out reviews like this to earn 'bonus credits' so that I have extra credits to use in the summer as they don't allow my unused credits from the winter rollover to when I need them.

In the past it was possible to buy additional credits which was useful for seasonal business but now they'd rather make me sign up for an hugely unnecessary amount of credits at an unnecessarily high cost.

Basically they only really care about big businesses and show little care to the little man that wants to grow his business. This is highlighted further by the new band of plans which no longer has the 100 transaction plan available which has been reduced to a measly 50 transactions. Which in reality is only actually 25 sales as they use 1 credit for the transaction and another for the credit for the card processing fee.
In summary, if I want to continue to use their service I will have to increase my subscription from £15.99 per month to £71 per month!!!! ~An increase of £660.12 per year and a certainty that at least 60% of the credits are not needed. Disgusting disregard for small businesses.

25 de abril de 2022
Opinião espontânea
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Resposta da synder.com

Hello Mike,
Thank you for your feedback. Synder has flexible pricing, which is suitable for any business size and is based not only on the amount of credits per month but also includes different feature sets that help our clients scale and achieve better business results. Several plans were designed for smaller businesses and they provide a set of features to help businesses grow (for instance, from your 150 sales to 400+ sales). As you mentioned, we have a plan for 50 syncs a month, and there is another one with up to 500 transactions ($39.99 a month, as you can see in the billing section) and both provide different additional feature sets.
Also, this might have been missed, but the payment processing fees are imported for free, no credits are used to import them.
We were glad to advise you over email on the plan that suits your business needs and does not make you overpay for the unneeded transaction volume and feature set. Hope it will be a good solution for your business and Synder will continue to automatically import online transactions to your books!

Classificada 5 em 5 estrelas

This App saves you Time!

Synders ability to import historical transactions has been a lifesaver! The seamless integration between Quickbooks online and all payment platforms is a huge time saver and makes it well worth the investment!

19 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Time Saver

Saves me so much time importing all my Braintree and Etsy Sales. Etsy was so complicated but now its all done automatically. Love it!

10 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great Tutorial Guides; Proactive Customer Service

Using provided tutorial videos, it felt extremely simple to set up our accounting automations. Synder's customer service was also exceptional, proactively reaching out to make sure we had everything organized and set up correctly. Thanks for all your help Lizzie!

6 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I'm not tech savvy and was totally…

I'm not tech savvy and was totally freaked out about some troubleshooting I needed to do between my Quickbooks and Stripe. George helped me so quickly and with simple, detailed information. I highly recommend Synder. Their customer service is the BEST!!!!

5 de abril de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Onboarding troubles, but great service and functionality

Onboarding was a disaster because Synder automatically created my account using my QuickBooks credentials after I connected that account, even though I specified to use a different email for my Synder account. That led to a whole chain of events starting with two organizations being created that resulted in Synder not working correctly to result in my transactions being auto-categorized in QuickBooks. So, my initial review would have been a one-star. However, there were two different support people I spoke to on the phone who really took their time to help me resolve the numerous problems. In the end, George helped me get everything sorted out so that it all appears to be functioning as I need it to, and it looks like Synder is going to enable me to save tons of time each month with my accounting. So, I'm subtracting a star for the onboarding glitch, but the support and apparent functionality are five stars.

1 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

George was wonderful to work with and…

George was wonderful to work with and helped me every step of the way. He was extremely patient as I had many questions and asked him to repeat things multiple times so I could process fully. He deserves a promotion and raise I am not an easy person to work with but he never once led me to believe I was any trouble and assisted with every issue and question i had.

1 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Super helpful customer service

Super helpful customer service. Synder is making it easy to track charitable donations in Stripe with both the gross donations and Stripe fees recorded in QuickBooks Online. Looking forward to more useful record keeping and donor tracking. Easy to implement so far.

27 de março de 2022
Opinião espontânea

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